Subaru of Spokane

Steve Blue was always straight forward and easy to work with! So happy with the overall experience. with! So happy with the overall experience. More

Had a great experience working with Steve Blue when buying my new Crosstrek. Clear communication prior to viewing the car and efficient when closing the deal. Thanks, Steve! buying my new Crosstrek. Clear communication prior to viewing the car and efficient when closing the deal. Thanks, Steve! More

Best experience ever! Thank you so much for my amazing car. I am loving it and the buying experience was painless. Thank you so much for my amazing car. I am loving it and the buying experience was painless. More

We had the greatest time buying our car. The salesman was very professional and we were out of there in less than 2 hours! We highly recommend Subaru and there team to anyone looking for a v The salesman was very professional and we were out of there in less than 2 hours! We highly recommend Subaru and there team to anyone looking for a vehicle! More

Very helpful and informative, willing to do what it takes to make everything right. Helped sync my phone with car and getting our trunk cover. to make everything right. Helped sync my phone with car and getting our trunk cover. More

no hassle purchase experience. Steve was easy to work with. Would recommend to anyone shopping for a car. Steve was easy to work with. Would recommend to anyone shopping for a car. More

Steve Blue is awesome. Easy to work with. They had cars available when we were looking. Easy to work with. They had cars available when we were looking. More

They made shopping for a new car very easy and very painless. Steve really took his time searching the whole lot for us. And explained everything thoroughly. painless. Steve really took his time searching the whole lot for us. And explained everything thoroughly. More

My experience with Subaru of Spokane was a big disappointment. I will regale you as to the nature of my experience, and allow you to surmise the type of company you may be thinking of doing busine disappointment. I will regale you as to the nature of my experience, and allow you to surmise the type of company you may be thinking of doing business with. Set Scene: September 5th, My boyfriend and I go to look at a beautiful 2016 Honda CR-V. We work with Kelsey, she is a pleasant and helpful rep who answers all of our questions and takes us for a test drive. We proceed to do some research to decide if that is the best route as far as bang for our buck, and reliability, which it was. We returned to Subaru on Sunday September 18th, we continue to work with Kelsey. The CR-V is still available so, I'm elated! We end up working with Tyler in their financing department. After spending about 4 hours at the dealership. Tyler returns to us, to inform us that he isn't able to find anyone who wants to finance us, weird. Back story here: my credit needs some love, my boyfriends however is superb. They tell us, that due to us living at different locations they can't provide financing without doubling the interest rate. So, from a 6.5% estimated up to a 13%... all due to our addresses. So, while a bit confused I left without the car. Two days later, we run the credit with Global CU and they approve us at 7%. Hallelujah! I call to see if the vehicle is still available, and to my surprise! It is! Boy, it sure seems like this car was just waiting for me, given the current used car market. I contact Kelsey back and I let her know that I was able to get financing and I would like to make that same deal happen. She lets me know, that they cannot hold cars, and I would need to come in and sign some paperwork. I say, I'm unable to make it down today.. I guess I'll just have to hope that the car is there tomorrow (Thursday the 22nd, if you're trackin). I call back Thursday morning AND.. the car is there but, Kelsey has the day off (thank goodness, we all need those). She still wants to try and help facilitate the deal. Again, very sweet girl. I call over and speak with Tyler on the phone and tell him, "Hey man, I was able to get financing. Can we make that car deal happen?" He proceeds to tell me that he will call over to the bank and get things rolling. I tell him that I can bring a check to him and we can wrap things up. They send me the purchase order, I provide that information to my bank, and they have a check ready and waiting for me. Proceed to about 2:30 PM and to my surprise, Kelsey text me and says, "Hey, they sold that CR-V to somebody else". Now friends, you might be thinking... "What in the Expletive", How in the world, and, why in the world would they do that?! Now, I call over and I ask to speak with Tyler again, I already have a check written out to this company for $25,000 per our agreement. He tells me he wasn't aware another deal was being written for a different customer. Now, I don't believe that for one second. I asked him to have his manager call me back, that I was upset and I wanted to understand how something so crazy could happen.... it is now October 5th. I never received that call back, never got an apology, or even an attempt to even help me to find a different vehicle. Nope, no accountability or even a lick of care for the person who is buying the car. Sure, and while, things happen... and who knows, maybe Tyler was oblivious. I will give you the nail to this coffin. Two weeks later, we receive letters in the mail as to why we were denied on our loan. The amounts being requested were well over the agreed upon loan amount. The loan amount being requested was $25,000. The amount on my denial letter from multiple banks is $30,000. Now, you tell me... does that seem like something a reputable company would do? Nope, me ether friends.... so, if you can learn anything from my experience, it would be, STAY very very FAR away from this company. More

Steve was wonderful to work with, attentive and answered all our questions. Questions he didn’t know were immediately taken care of and answered the same day. all our questions. Questions he didn’t know were immediately taken care of and answered the same day. More