Subaru of Spokane

Quick, easy, friendly They are very friendly and eager to help. Delivery of my car was surprisingly fast and the sales transaction was very efficient. Car was in excellent They are very friendly and eager to help. Delivery of my car was surprisingly fast and the sales transaction was very efficient. Car was in excellent condition upon arrival, washed and fueled. Staff also helped me understand how to work the sound system. More

Outstanding Customer Service Steven Blue and Taylor Kirby are both very courteous, knowledgeable, helpful and direct which are all outstanding characteristic to have on a winning Steven Blue and Taylor Kirby are both very courteous, knowledgeable, helpful and direct which are all outstanding characteristic to have on a winning sales team!! Mahalo, Todd and Marie. More

New Outback Just bought a new outback from Spokane Subaru. The best car buying experience I have had. We used the costco program. We picked the car we wanted and Just bought a new outback from Spokane Subaru. The best car buying experience I have had. We used the costco program. We picked the car we wanted and knew what the price would be. It was hassle free. More

Outstanding service These guys were great. Needed a new vehicle for work and the sales team was very helpful. I was able to bring my daughter with me and we were done qui These guys were great. Needed a new vehicle for work and the sales team was very helpful. I was able to bring my daughter with me and we were done quickly enough to keep a 4 year old happy! Great service at a great price. More

Great staff Awesome dealership and great people, everyone was super friendly and nice. Made me feel very welcome. I would recommend this dealership to anyone. Gre Awesome dealership and great people, everyone was super friendly and nice. Made me feel very welcome. I would recommend this dealership to anyone. Great job guys! More

Excellent "no-hassle" experience. Excellent service with a minimum of hassle and trouble. The downtown location make it convenient for those travelling to town on the Interstate or fr Excellent service with a minimum of hassle and trouble. The downtown location make it convenient for those travelling to town on the Interstate or from another state.. More

New Subaru I had a very good experience purchasing my car with this dealer, no complaints. Would purchase another vehicle here. Appreciate the good customer serv I had a very good experience purchasing my car with this dealer, no complaints. Would purchase another vehicle here. Appreciate the good customer service, fair pricing. More

Fast, friendly, efficient Steve went above and beyond customer service, bringing not one, but two different models to our house to see if they would fit in our small garage. I' Steve went above and beyond customer service, bringing not one, but two different models to our house to see if they would fit in our small garage. I'm looking forward to the same level of care from the service department throughout the lease period and beyond. Thank you. More

Very poor customer service Bought a brand new 2017 Legacy from here in July of 2016. It was the beginning of my nightmare. I have owned Subaru vehicles before and have been lo Bought a brand new 2017 Legacy from here in July of 2016. It was the beginning of my nightmare. I have owned Subaru vehicles before and have been looking forward to purchasing a new one. I wish I had gone ANYWHERE else. My first salesman really screwed up the deal and I was transferred to Steven Blue. He tried to make things right but it was just a comedy of errors with the whole transaction. Steven Blue, tried his best but all other customer service is nonexistent. I can't tell you how many calls I have made for various issues that don't get returned, or issues that never get resolved. I have been made to feel insignificant and unappreciated after spending over $35,000 for a brand new car. Scheduling service is easy online but don't let the button that says you want a loner fool you. You will not get a loner. First time I got to the dealership expecting the loner I requested online because I had another appointment with my son. Although my online appointment clearly stated I wanted a loner I was denied and told I would have to wait for my car. So my son and I missed his appointment as we sat in the dealership waiting. The next time I scheduled online requesting a loner AND called the service advisor, Aaron Hauser, I was assigned. My appointment was for the following week. Aaron, said he would call me back by Friday when I specifically told him I could not wait until the day before to find out I would be stuck at the dealership while my car was serviced, had a camera repaired and an interior detail. Of course... he waited a week and called me back the afternoon before my appointment and left me a phone message to tell me I would not get a loner. Tried calling him back and left two messages but never got a return call . Also text him, but was ignored. So now I had to reschedule my appointment because again I had other appointments and could not wait at the dealership all day while they did the repairs and interior detail. Its par for the course with this dealership. Calls are not returned, emails are not returned and you basically get blown off if you have any type of issue. I wish I had gone to ANY other Subaru dealership, although I love my car with the stress and inconvenience this dealership has caused me it would have been worth the extra money I would have paid and the longer drive to go to either Idaho or Spokane Valley Subaru. More

We loved working with Steven Blue. Steven was both efficient and attentive even though he was completing work with another customer. He gave us full attention and moved the process alon Steven was both efficient and attentive even though he was completing work with another customer. He gave us full attention and moved the process along. My only comment is that it took a total of three hours and 15 minutes to complete the process. Since we came from Missoula and worked right through lunch to buy the car, it was a bit of stress on our time and bodies. You have probably heard this before as a comment. I do wonder if there is a way that the process can be shortened. We were able to pick up or clean, new Subaru and drive it home that very day. We were completely pleased with the end result. Perhaps the key is to begin the process earlier in the day. More