Subaru of Spokane

This was my son's 2nd experience buying a car, the 1st one was sleezy, high pressure and dishonest. Mike renewed our faith in car salesmen, big time. We expected to go in with our dukes up and be duped one was sleezy, high pressure and dishonest. Mike renewed our faith in car salesmen, big time. We expected to go in with our dukes up and be duped again but Mike was the perfect recovery and lesson for David. We'll be back soon with his brother, also a subi driver who needs a new one. We both felt like we got a fair and honest deal and will highly recommend Mike and Subaru of Spokane to everyone. Thanks, Mike for helping out with this one, it truly does take a village. More

Joseph was great! Definitely knows how to go the extra mile for customer satisfaction. Did his best to fix a frustrating misunderstanding that was out of his control. Without him and his help I may have j mile for customer satisfaction. Did his best to fix a frustrating misunderstanding that was out of his control. Without him and his help I may have just handed back the keys and gone elsewhere. The problem was halfway fixed and although I am still frustrated and disapointed with the dealership itself, I am still 110% pleased with the service I received from Joseph. More

Excellent experience, Aaron addressed all of my concerns and I felt like after buying a vehicle from him, if I ever had another question or concern, he would make certain I was taken care of. and I felt like after buying a vehicle from him, if I ever had another question or concern, he would make certain I was taken care of. More

My wife and I really enjoyed working with Todd during the purchase of our new Forester. Todd enjoys working with people and it shows in how he carries out his job. Todd did not rush us and was helpful during purchase of our new Forester. Todd enjoys working with people and it shows in how he carries out his job. Todd did not rush us and was helpful during the process. Our experience with Todd was the best car buying experience that we've ever had. We highly recommend Todd as the salesman to work with if you are thinking about buying. More

I found the staff to be extremely friendly, receptive to our needs, and respectful in our deal. They listened intently to what we wanted and did not try to steer us towards the vehicle they might have want our needs, and respectful in our deal. They listened intently to what we wanted and did not try to steer us towards the vehicle they might have wanted to sell. All of our questions were answered clearly and to the point. Having the service staff on hand to answer questions too was also very reassuring! I don't think I've ever had such a great experience buying a new (or in the case a great used) car. In the end we got the car we wanted, for a price we were happy with. Mike was perfect and Tim Prevett helped out greatly. All in all the staff was amazing, thanks! More

I would like to thank Drew Henry and John Sicilia for great customer service and helping me get into my new vehicle I would recommend my friends and family to this dealership and these two gentleman for great customer service and helping me get into my new vehicle I would recommend my friends and family to this dealership and these two gentleman for awesome service More

While researching the new XV Crosstrek, I came across a Subaru dealers website from the east cost that was offering a great deal on pre-orders of this new car, pricing it below invoice. I wasnt expecting t Subaru dealers website from the east cost that was offering a great deal on pre-orders of this new car, pricing it below invoice. I wasnt expecting to see a dealer offering such a good deal on a pre-order of a new car (especially a completely new model). So I started doing the numbers in my head and figured out that with the money I would save, I could take a free road trip, but I wanted to see if any other dealers in the Spokane / Cd'A area would honor the same price. The first two I called said they could'nt honor that price. Then I called Subaru of Spokane, spoke with Aaron Hauer and without hesitation he said "sure, we can do that." I was surprised. So a month later I headed to Subaru of Spokane to order my new car. Everything was great, nothing was hidden and there were no surprises. I even called to change the color twice, as well as different features and Aaron and James jumped through numerous hoops to help me out. I really appreciate the excellent service I have received and look forward to working with Aaron and James in a couple months when my car is set to arrive. I would definitely recommend Aaron Hauer and James Kieffer at Subaru of Spokane, hands down. More

I went through the Costco Auto program and got what I feel was the best price for the package we wanted. Todd spent most of the day with us and was very helpful. I would recommend Subaru of Spokane to an feel was the best price for the package we wanted. Todd spent most of the day with us and was very helpful. I would recommend Subaru of Spokane to anyone looking for buying a Subaru locally. More

Craig Mesenbrink taught us that before a new car owner leaves the lot, they must be able to find all the handles, gadgets and buttons. Then during the hour plus he spent with us before we left the dealer leaves the lot, they must be able to find all the handles, gadgets and buttons. Then during the hour plus he spent with us before we left the dealership with our new Impreza, Craig showed us exactly how to use each and every button and gadget. We would never have been able to use the blue tooth connection without Craig's patient and clear guidance. Later, after my husband read over the manual, we were both extremely impressed and appreciative regarding how much information in the manual that Craig had already gone over with us personally. Every question we asked at the dealership was answered to our satisfaction, and that is RARE. All of our calls were returned very promptly and our emails were answered very quickly, as well. This dealership made it very easy to buy our new car - even with our multitude of questions and concerns. More

Best sales experience I've ever had. So easy and no hassle. I would recommend Joseph to anyone. And Subaru, as always, delivered a fine car. hassle. I would recommend Joseph to anyone. And Subaru, as always, delivered a fine car. More