Subaru of Spokane

Bought a new Outback from Subaru of Spokane at the beginning of the month. Had shopped the other dealers, but after working with Craig felt he was more professional and up front then the others. Deal beginning of the month. Had shopped the other dealers, but after working with Craig felt he was more professional and up front then the others. Deal was easy and straight forward and we did all most all the work over the phone and email. Highly recommend you go see Craig. More

I had a great experience at Subaru of Spokane. Eric helped me find a car that fit my budget, and he made it really easy. Usually buying a car is a hassle, but I didn't feel that way at all this time. helped me find a car that fit my budget, and he made it really easy. Usually buying a car is a hassle, but I didn't feel that way at all this time. I will recommend this dealership to all my friends. Thank you, Eric! More

My wife and I both own Subaru's purchased at Subaru of Spokane this year. We love our cars. However, our experience with the service department in the last week has been nothing short of disappointing. Spokane this year. We love our cars. However, our experience with the service department in the last week has been nothing short of disappointing. Friday, December 28, 2012, I dropped off my WRX for a sythetic oil change. While speaking with the service specialist I also indicated that my rear bumper still had a clip broken (the car was purchased with this issue). I asked that the bumper be repaired under warranty if possible. When I picked up the car later that day I was informed that the bumper was not covered on my warranty and would be a few hundred dollars to fix at my expense. Also, I mentioned that I had forgotten my coupon which would have brought the price from $69.99 to $59.99 (coupon found on dealer webpage). Not only would they not help me with the discount, but the price was now $79.99. Today, Monday, December 31, 2012, I had the oil changed on my wife's Legacy. This time I remembered the Coupon!!! However, upon presenting the coupon I was informed that the service had been "closed" and it would be a huge "hassle" for me to use my coupon. Eventually the service specialist allowed the use of my coupon, but made it very clear that I had created a huge headache for him and his accounting department. This is pour customer service. As an active member of a Spokane Subaru Club (350+ members) I will make sure to share my experience with others. You've lost my wife and I as customers. More

Joseph knew what he was talking about and understood what I was looking for. Got the vehicle I wanted without the hassle of dealing with someone who was overly aggressive which is huge plus. I couldn't be mo I was looking for. Got the vehicle I wanted without the hassle of dealing with someone who was overly aggressive which is huge plus. I couldn't be more pleased! More

Low pressure environment with helpful sales staff. I appreciated the honest/open approach to prices/deals. Aaron was very knowledgeable and great to work with. Painless experience throughout. appreciated the honest/open approach to prices/deals. Aaron was very knowledgeable and great to work with. Painless experience throughout. More

I hate buying cars and Steven made the entire process a breeze. Actually, in all truthfulness it was the best car buying experience I have ever had. No fuss, no muss, told him what I wanted and he delivere breeze. Actually, in all truthfulness it was the best car buying experience I have ever had. No fuss, no muss, told him what I wanted and he delivered without trying to sell me on something I didn't want. We will recommend him and the dealership to everyone we know and will be back when we need to purchase another vehicle. In fact we wish you sold Dodges because we would send our friend from Wassilla, Alaska to Steve. Thanks!!! Melanie Burns, David Franz Juneau, Alaska More

It was a pleasure working with Joseph Allen. He was courteous and knowledgable in answering my questions. Joe was willing to take me for a test drive in any model I was interested in and helped me make courteous and knowledgable in answering my questions. Joe was willing to take me for a test drive in any model I was interested in and helped me make the decision that was right for me. When I drove the Outback it felt solid and safe. Joe demonstrated how it could handle our snow and ice. And I love the color of my new Outback. More

Dealership is clean and convenient to visit. Steve exhibits all the qualities of a professional sales person and none of the characteristics of the traditional used car sales man. Due to my own financ exhibits all the qualities of a professional sales person and none of the characteristics of the traditional used car sales man. Due to my own financial requirements, the process took just over a month with 4 visits including pick up and a few phone calls. This new car purchase was the best that we have ever experienced. More

Steve was a real pro. We appreciated his up front approach and genuine concern that we get the Subaru of our dreams and we did. My husband and I would by a car from Steve again. We have already give approach and genuine concern that we get the Subaru of our dreams and we did. My husband and I would by a car from Steve again. We have already given his name to a couple of our friends and associates. Sincrerely, Penny Sather More

Bill was very helpful during the car purchase process with specific information and followup on my questions. Bill kept me informed as to delivery as the specific car had to be obtained from another dea with specific information and followup on my questions. Bill kept me informed as to delivery as the specific car had to be obtained from another dealership. Bill was especially helpful in getting through the many required government required documents. Overall I feel that I received fair treatment during this car purchase More