Subaru of South Hills

I was recently in town for a wedding and had some I was recently in town for a wedding and had some problems with my Legacy. I took it down to West Liberty Subaru and explained my situation to them. I was recently in town for a wedding and had some problems with my Legacy. I took it down to West Liberty Subaru and explained my situation to them. They got my car in right away for me. They shuttled me to a local restaurant while they did the repairs, which were under warranty. When they picked me up my car was repaired and was actually washed for me too. I was so pleased that this dealership treated me so well when I did not purchase the car their. Thank You so much! More

After researching price at many dealers, I agreed to buy a new Forester from Day West Liberty. I got the best price quote from Steve, and when I came in for our appointment everything was ready to go. The a new Forester from Day West Liberty. I got the best price quote from Steve, and when I came in for our appointment everything was ready to go. The finance process went well, and they did not pressure me to buy extra junk.Overall I was very pleased and will recommend this dealer. More

I was in town for a wedding a few months after the holidays and was having some trouble (the controls on the dash were flashing on and off) with my 08 Outback the morning of the ceramony. I called Day holidays and was having some trouble (the controls on the dash were flashing on and off) with my 08 Outback the morning of the ceramony. I called Day West Liberty and told them what was going on and that I needed urgent help. They kindly told me to bring the car in ASAP. Within 30-minutes they identified the problem and promptly repaired it (it was under warranty). To be honest, I thought there was no chance that I would be able to get the car serviced at a dealership on such short notice. I figured I would be making the trip back up 79 wondering when the car was going to die on me. Anyway, great staff and service..A++++ More

I started the search for my new car online, and had a very positive experience with Steve Morton at Day Subaru. He was quick to respond, and when I went in everything was ready for my test drive. I lik very positive experience with Steve Morton at Day Subaru. He was quick to respond, and when I went in everything was ready for my test drive. I liked that the sales and finnace staff were not pushy and I felt that I got a good deal. I will definately use this dealer again, and have recommended to friends and family. More

Took my new Legacy in for its first oil change. It took me a little bit of time to get the apointment, but other than that everything was pretty smooth. I think the cost of the oil change is a little high me a little bit of time to get the apointment, but other than that everything was pretty smooth. I think the cost of the oil change is a little high, but I am willing to pay because it is the dealer and I like that piece of mind. I was impressed with the quickness they performed the service. I wish the free coffee was a little better, but that is just nit picking More

1st and foremost the Day Subaru service dept employees are liars who take advantage of women, they tried to rip my wife off twice. The fist time was with tires at inspection, 1 year old tires all around are liars who take advantage of women, they tried to rip my wife off twice. The fist time was with tires at inspection, 1 year old tires all around and the Day Subaru tech told my wife they needed replaced, I called myself and the manager insisted they need replaced, I instructed my wife to take the car to Sears where we bought the tires and they measured the tread and said all is fine. Wife had to take car back to Day Subaru and report what the Sears auto folks said, finally Day Subaru gave in after me yelling at them over the phone from out of town. The other time was with a brake pad slides needing cleaned for $100 to pass inspection. Day Subaru consistently recommends unneeded services and over charges for parts and labor. The service dept states the oil change will take an hour and 2.5 hours later your car isn't even in the garage. Had a bad sensor on the motor and had to take the car back four times to get it fixed. BTW, I no longer take my Subaru's to this dealer for service and can't wait to sell my Subaru's for another brand. More

My Mom paid $1100 in Jan '09 to fix whatever was wrong with the timing belt (3rd replacement after 2 accidents) - normal price is ~$350 (Baierl quotes $365, Cochran $345). 22 Months later (manual says with the timing belt (3rd replacement after 2 accidents) - normal price is ~$350 (Baierl quotes $365, Cochran $345). 22 Months later (manual says timing belt should last 105 months or 105K miles before replacement) the timing belt jumps and half the engine loses timing. Get it towed in, they look at it, determine that the belt was again rubbing on the timing cover (which they replaced last repair). Phil is polite and all, but seemed uninterested in actually figuring out what went wrong, and could only suggest a new $3700 motor on an 82,000 mile car. Gimme a break - that belt travels along a determined path, if something is bent or beyond tolerance it should be measurable...they tell me I need a new motor but can't tell me WHY. It just seems like they don't want to figure out what's wrong. Case in point - we discussed putting a new timing belt on and seeing how that did, but I wanted to talk to the service manager Paul first (to see if we could do a compression test to see if the valves got bent before we put any $$$ into a belt) - they went and did it without authorization and could 'cut me a deal' at $382 (down from a $500 quote). Hopefully I can get it out for the price of parts and take it to a real technician. -------------------------------------- UPDATE: Paul the Service Manager was very understanding and helpful about resolving the mis-communication and we worked out a deal that was very fair. More

Don't know how this dealer still alive in business, I have nothing but headaches everytime I have to go there. For every problem I have on my car, the answer always is: THAT'S NORMAL. They should make cu have nothing but headaches everytime I have to go there. For every problem I have on my car, the answer always is: THAT'S NORMAL. They should make customer happy, not unhappy! They are my worst experience ever in my life. I do have an extended warranty, so since I don't pay per visit, they don't want to work! The only time they fixed a problem was when I had to pay because it was not cover under warranty. Believe me, always I go there I come home with car feeling totally fooled by these incompetents. More