Subaru of South Hills

No respect for the customer My wife and I stopped by for a test drive on 5/27/2015. When we got into the vehicle (2015 Subaru Outback), it was very low on gas, which we mentioned My wife and I stopped by for a test drive on 5/27/2015. When we got into the vehicle (2015 Subaru Outback), it was very low on gas, which we mentioned to the sales person. He insured us that it would be ok and it was still enough of gas. In a couple of miles we stopped to switch with the wife as she also wanted to drive the car. I chose to stop at gas station and suggested that we would get some gas. The sales person again said that we would be ok and we left the gas station. We ran out of gas a couple of miles later and within 4-5 miles range from the dealership. The sales person apologized and called the dealership manager for somebody to bring us gas. We had a sales person who worked in the dealership less than two days and we tried to understand and not to complain at first. However, we had to wait 50 minutes for somebody to drive 4-5 miles from the dealership to us...It took us 3-4 mins to get back to the dealership once the dealership mechanic came and gave us some fuel. Can you imagine wasting 50 minutes sitting on a parkway??? The economy of scale gives an opportunity for big dealerships not to take care of each and every customer as they will have good sales anyways. The don't value others time and have no respect to the customers as they don't need to work hard to reach their sales plans just because people come anyways... Please make your educated choice and don't waste your time. More

Got My New Ride!!! Ordered 2015 Subaru Outback 3.6R 6/24. Was delivered on 8/30 (My birthday is 8/17 - so happy birthday to me!). Richard Gnipp - he was the Sales Rep Ordered 2015 Subaru Outback 3.6R 6/24. Was delivered on 8/30 (My birthday is 8/17 - so happy birthday to me!). Richard Gnipp - he was the Sales Rep I worked with. He was very good in getting my order placed and stayed on top of tracking it. He updated me on a regular basis. Was just as excited as I was when the car came in. He was very helpful in getting acquainted with the car, as this on is fully loaded and has many toys. . . I know Ted and Roger in service are very helpful and thorough in their work on my previous Subaru. I look forward to them taking care of my new baby. More

Stereotypical car shopping experience I went to Day to test drive a variety of 2014 Subaru vehicles. Rich was helpful with getting us the cars. I would say his knowledge of the vehicles I went to Day to test drive a variety of 2014 Subaru vehicles. Rich was helpful with getting us the cars. I would say his knowledge of the vehicles was about average to below average. I test drove an Impreza hatchback, Outback, and Legacy. I ultimately decided I liked the legacy best, and was willing to do a deal that day if the price would've been right. I had done much pricing research, so I quickly pulled up what Truecar.com said a fair price was for the car we were discussing. I had read an article earlier in the year that basically said True Car was funded by the manufacturers and dealer networks, so I know the price I saw on there was on the high end. When Rich asked me how much I wanted to spend, I knowingly low balled him about $1,500 below the True Car price. I could tell by his reaction he wasn't too happy. He also ran my trade-in through the AutoTrader marketplace estimator and dinged me for every little thing and then some. When the trade-in estimate said $4,800 he asked me if that was in line with what I was expecting. I told him no, that I had ran an estimate just a few weeks before and expected to be around $5,600. He said he'd see what he could do. Needless to say, he did the typical let me go work up the price with my manager thing. He came back said he had great news, showed me a price for the car that was way more than I wanted to spend, and told me he was getting me $5,600 for my trade. I asked him where the good news was. He didn't seem to understand. We went back and forth a bit more, with the same dissatisfaction. He tried other cars, same result. I left. He even called me the next week telling me he had something I was going to really like. I didn't like it. I found a deal just an hour away on a 2015 with everything I wanted and then some for less than what he was telling me he could do, plus they had evaluated my trade-in at $6,200. It seems like Day really does't know how to understand what heir customer really wants, and also tries to screw you on price and trade-in. I won't go back to them ever again except to comparison shop and test drive. More

GTOduped This morning I contacted the dealership about a car that was advertised on cars.com and autotrader.com. I first talked with Dave and told him that I w This morning I contacted the dealership about a car that was advertised on cars.com and autotrader.com. I first talked with Dave and told him that I wanted to purchase the GTO they had listed and asked if it was available. He said yes it was. I said that I could wire the money immediately and that I would like to have it shipped to California. He said that I had to come into their store personally to purchase the car, and that they do not arrange shipping, that I would have to do that myself. I called again and asked to speak with the owner and was transferred to Jeff the GM. I told him that I wanted to purchase the car and could wire the money immediately and could he assist with shipping. He said that they ad done that before. He told me he would check on the arrangements and get back to me. While on the phone I received a call from the dealership but they did not leave a message. I called back three times, two of which I left voice messages with Mark the sales manager. On the third call I asked to speak with Jeff. He told me that there was someone purchasing the car. Unfortunately they do not want to work with an out of town buyer such as me. I had the money and would have purchased the car, but they chose to stall until they had someone come in to the store. Very UNETHICAL! They advertised the car nationwide, but would not deal with an out of state purchaser. More