Subaru of South Hills

Disappointed - not given the straight story ahead of time We needed to replace my four-year-old manual transmission car with an automatic because I could no longer push the clutch (ankle injury). We decided t We needed to replace my four-year-old manual transmission car with an automatic because I could no longer push the clutch (ankle injury). We decided that buying a brand-new car that had the color and all the options we wanted would at least take some of the sting out of having to purchase a new car so soon after the last one. I got on the internet to locate the closest cars that matched what we wanted. There were none where we live, which did not surprise me, but there were two within driving distance. We decided on the one further away (by about half an hour's drive) because it was at Day West Liberty Subaru - where we had purchased the last one. We had an excellent experience that time, and indeed I wrote a glowing review on this very site. I filled out the contact form on the website asking if it was still available, and explaining that I wanted to be sure before making a 4.5 hour drive, also mentioning that it would be a week before I could come because of work. My first contact was unanswered. The second one received a standard "form" response from the internet sales specialist, Jennifer Reilly, inviting me to come in that afternoon to take a test drive. I guess that should have been a red flag, that she didn't even read my messages to know that I was making a drive from out-of-state and that I couldn't come till the weekend. I finally got her straightened out, received a "lowest quote" from her that was in the ballpark of what we had expected to pay for this particular new car, and stayed in touch until we left home on Saturday morning, letting her know what time we expected to arrive. When we arrived (exactly when we said we would) we were surprised not to see "our" car in the lot - the last time it had been waiting for us, newly washed. But we were greeted by a friendly salesman, Mike Mozurak, who clearly didn't know of our appointment, and ushered to a desk to wait for Jennifer. When she finally showed up, she turned us over to Mike. Mike sent someone to get the car, and mentioned that a manager had been driving it as a demo. Second red flag. Upon inquiry it turned out it already had over 4000 miles on it. There is nothing wrong with buying a demo - we have done it before, with significant savings - as long as you know that’s what you’re getting into. But I have double-checked the nine emails I received from Jennifer before hitting the road, and there was no mention that my “new” car had been driven for several months. She obviously knew that once we had made that drive, there would probably be a sale, and indeed, we had only this one day available in our busy schedules in which to make a purchase - so we had to buy our car then, even though we weren’t happy about it already having so many miles on it. Jennifer’s emails had mentioned a “Labor Union Appreciation” discount. I showed my union card and Mike copied it - but then we were told by Mark Whaley, the general manager, that the price she had quoted me was already the lowest possible price and the $500 union discount couldn’t be applied on top (so is it a real discount?) However, Mark realized we hadn’t known ahead of time that the car already had a lot of miles on it, and did deduct $0.15/mile from the price for us, which came to about $600 “discount.” As far as our trade-in was concerned, Jennifer’s email had gushed, “keep in mind that no one, and I mean no one, pays more for trades than we do!” Well...not exactly. First of all, they went over it with a fine-toothed comb, noting every tiny scratch on the finish. Then those scratches were entered into the Kelley Blue Book site, along with other condition details (we had brought records of the bodywork that had been done the one time it was rear-ended - because it was the ethical thing to do.) KBB then gave a value, which was, of course, much lower than expected because of all those little scratches. We were OK with it, not happy, but OK, because of course they have to be able to resell the car, and condition DOES matter. But when we got our “new” (in reality, used) car home, we discovered many similar scratches on it. And some small stains in the interior, plus globs of sticky adhesive where the labels had been. And I opened the trunk when we got home to find, to my surprise, a set of dirty rubber mats in it - presumably they had been used throughout the winter, and maybe rinsed, but not really cleaned. In fact, although someone took the “new” car to wash before we drove away, it wasn’t very clean. Whereas we had washed and vacuumed our trade-in thoroughly before driving it to PA (although of course it had accumulated some bugs by the time we arrived). The minor imperfections had been deducted from our trade-in price, but we didn’t get similar compensation for those imperfections on our “new” vehicle. I want to say right here, I'd buy a car again from our salesman Mike Mozurak in a heartbeat. He was pleasant, helpful, knowledgeable, and direct - just a really nice guy, and he didn’t know that she hadn't told us about the car being a demo. None of this was his fault. While we were waiting (and there’s a lot of waiting that goes on in a car transaction!) he called our insurance company for us, and he also wrote out clear and detailed directions for us to avoid a detour on our way home. The rest of the staff we dealt with were excellent, as well. Khalid, the financial manager, was delightful and conscientious, and Mark, the general manager, worked with us very considerately on the mileage restitution. Our disappointment was in leaving at 9 AM Saturday morning to purchase a new car, and returning home at 9 PM with a used car - current model, but used nonetheless, for which we had paid a new car price. Had we known ahead of time, we might have purchased it anyway, or more probably we would have driven the shorter distance to another dealership. It was, in our opinion, completely unethical to let the customers come all that distance in the mistaken expectation of purchasing a NEW car. Every time I get in my "new" car I see those scratches that someone else put on it, and the miles on the odometer. The last time I reviewed Day West Liberty Subaru I wrote “We came away from the deal feeling that Day West Liberty would be the place to go for our next car purchase...” I am afraid that I would have to add the word “not” this time around. More

Eric Alioto Was Terrific My wife and I works with Eric A. at Day Subaru and were really impressed with his knowledge and kindness throughout the process. The sales manager Ma My wife and I works with Eric A. at Day Subaru and were really impressed with his knowledge and kindness throughout the process. The sales manager Mark Whaley also was very helpful and fair with us too. Day did a good job at working with us on price, and ultimately we drove off the lot with a car the next day. More

Great Experience at Day West Liberty Subaru Before buying a new vehicle, we visited a total of 7 car dealers for information and test drives. In some places we felt that the sales staff were no Before buying a new vehicle, we visited a total of 7 car dealers for information and test drives. In some places we felt that the sales staff were not all that interested in working hard to get our business. This was not our experience at Day Subaru. The salesman we spoke with, Eric Alioto, went the extra mile to give us the information we needed and took the extra time to allow us to make the right choice for us. More

Knowledgeable Salesman, great Pre-Owned Car! Bill Harrison was a very knowledgeable salesman, and patient in meeting my needs. We looked at a variety of cars and options, and I'm very comfortable Bill Harrison was a very knowledgeable salesman, and patient in meeting my needs. We looked at a variety of cars and options, and I'm very comfortable with ending up with a pre-owned 2016 Forester with very few miles on it. More

Wonderful experience!! Joe was very kind and patient as well as personable in working with me in deciding if I wanted to lease again or buy a new car. I love the Forester b Joe was very kind and patient as well as personable in working with me in deciding if I wanted to lease again or buy a new car. I love the Forester but wanted to try driving a crosstrek and so we took a ride and he showed me all about the car, but even though I liked it, I preferred the Forester. He worked with me and now I am a proud owner of a 2016 forster. Thanks so much Joe!! I truly enjoyed working with you!! More

Painless Car Buying Experience after a Car Accident My husband's car was totaled in an accident and we needed to purchase a car quickly, but we were also under limitations as we waited for insurance to My husband's car was totaled in an accident and we needed to purchase a car quickly, but we were also under limitations as we waited for insurance to process the check that would allow us to put down a deposit on the new car. We knew the make and model we were looking for (Legacy, Limited), and Eric Alioto took us for a test drive and we were convinced it was the right car for us. When the quotes came back and were higher than the online quote we received from another dealer he made it his mission to find that exact model and match the price of the other dealer. They found the car we were looking for at the price we wanted to pay. We put down a deposit and they had the car brought in the next week. We never felt pressure from them as we waited for the check to show up from insurance, although they checked in on us to be sure everything was going as planned. As soon as the check came we went into the dealership to sign all the paperwork and pick up the car. We came on a weeknight and were on a time crunch but they got it all taken care of quickly (finance was awesome too!) and painlessly and Eric even spent time reviewing the gadgets in the car despite it being well after 9PM once we were ready to leave. Several weeks later our son scratched the door and we reached out to Eric to see what could be done -- he and the awesome finance guy hooked us up with touch up paint so that we could fix it. We continue to get calls from Eric now and again to ensure we are not having any issues or questions with our Legacy. It has been amazing customer service from start to finish. The best we've had. We will definitely consider a Subaru for our next car and our first stop will be Day West!! More

Wonderful experience! We leased my Subaru Impreza at this dealership and couldn't have been happier. Our salesman, Eric Alioto, was knowledgeable and extremely helpful. W We leased my Subaru Impreza at this dealership and couldn't have been happier. Our salesman, Eric Alioto, was knowledgeable and extremely helpful. We had my new car in 24 hours after deciding it was what we wanted. Everyone we met there was friendly and personable and we highly recommend this dealership! Thanks so much Eric! More

Great Buying Experience When I walked into the dealership, Joe Donas approached me and asked if I needed any assistance. From that point on a very good car buying experience When I walked into the dealership, Joe Donas approached me and asked if I needed any assistance. From that point on a very good car buying experience was in the making. Joe was very patient with all of my questions. Then after asking a few of his own, he said he would be right back. He arrived with a set of car keys for a beautiful Pearl Red Impreza. I took the test drive and loved the car. Joe and I then talked about price, and his deal was better than the one I had tested on TrueCar. It was the last day of the year, and I wanted to buy the car right there and then, but I decided to include an important family member in on the decision which meant coming back the following Saturday. Joe did not miss a beat and was very understanding. When we arrived back on Saturday, Joe got everything rolling, and before I knew it I was the proud owner of a new car. Everyone was great, The general manager, Dave Arbogast, even came over and made sure that everything was going well. The person in financing was just fantastic and great at explaining it all. Before I knew it the car was ready and fueled up and Joe came out to the car and showed me where everything was and how the bluetooth worked, which was really helpful. I bought an extra service for my car, which meant bringing it back. The service department called me and set it up and when I arrived, they were ready for me and had a car for me to borrow. I am definately going to go back there the next time I need a new or used car. Wonderful experience. More

Easy to buy My salesman, Joe Donas, was very helpful and knowledgable about the Crosstrek and its features. I only went for a test drive and ended up buying it. T My salesman, Joe Donas, was very helpful and knowledgable about the Crosstrek and its features. I only went for a test drive and ended up buying it. Took it home that day! I don't like to negotiate prices, their price was solid but you can negotiate the value of your trade. I would have liked more for my trade but in the end I'm satisfied with the outcome. I would recommend Joe and Day West Liberty to anyone buying a car. More

Eric Alioto went above expectations Our Salesman Eric Alioto, worked tirelessly, to find us the car that had all the things we were looking for. He was a professional, who was able to ex Our Salesman Eric Alioto, worked tirelessly, to find us the car that had all the things we were looking for. He was a professional, who was able to explain all the options and packages available, and then worked with us to find that car that we decided we wanted. It was a pleasure to work with him, and I would recommend him to my family and friends! More