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Subaru of San Bernardino

San Bernardino, CA

4.3
112 Reviews

645 Auto Center Dr

San Bernardino, CA

92408

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Showing 112 reviews

December 12, 2023

We visited Subaru of San Bernardino searching for a Outback. This was our first stop on our journey. We were greeted by Jeff, who is the Internet Sales Manager. He was very kind and welcomed us with op More

by Jason Anderson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Zylstra
Dec 14, 2023 -

Subaru of San Bernardino responded

Jason, thank you for stopping by Subaru of San Bernardino and allowing us to work with you. We have to agree, once you drive a Subaru, you know the difference. We look forward to working with you for years to come. Welcome to the Subaru family. Happy holidays and safe travels. Brooke J. Subaru of San Bernardino 909-571-5212

October 20, 2023

Lauren is great! !! She does a fantastic job taking care of me. I will always bring my vehicles to her More

by Buck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren in service
Oct 24, 2023 -

Subaru of San Bernardino responded

Buck, it is our pleasure servicing your vehicle. Thank you for the wonderful review for our service department and especially the kind words for Lauren. We appreciate you allowing us to keep your wheels on the road. Until next visit, take care. Brooke J. Subaru of San Bernardino 909-571-5212

September 05, 2023

This dealership is by far one of the most superior in customer service we’ve experienced in decades of using different dealerships. J Herbin was an awesome service advisor to deal with. Such a pleasant a More

by bdbwife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J. Herbin
Sep 09, 2023 -

Subaru of San Bernardino responded

Thank you so much for leaving this outstanding review for our service team. These are the reviews that keep us motivated. Jim and the team are ready and waiting whenever we are needed. Until than, take care. Brooke J. Subaru of San Bernardino 909-571-5212

August 28, 2023

They did a great job fixing my car. I'm satisfied with the service. My car runs great. More

by jill525652
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Rodriguez, Sonia Ceja , Scott Firestone, Jose Gutierrez, Kamal Nahhas , Chikezie Okeiyi, Matthew Rodriguez, Russell Robertson, Johnny Schinharl, Frank Tavares
Aug 31, 2023 -

Subaru of San Bernardino responded

Thank you for choosing Subaru of San Bernardino to keep your wheels on the road. We always strive for perfection and hope your next visit we can turn this into a 5 star! Until then, safe travels. Brooke J. Subaru of San Bernardino 909-571-5212

August 27, 2023

My experience is with service only. THEY WERE VERY ATTENTIVE TO MY NEEDS AS WELL AS MY CAR. Jim Herbin a thorough advisor and went over needed repairs before work and after work was fin More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Herbin Service Advisor
Sep 01, 2023 -

Subaru of San Bernardino responded

Don, thank you so much for taking the time to leave Jim such a wonderful review. The whole team here at Subaru of San Bernardino appreciate all feedback, but this one is extra sweet. We're just a phone call away should you needs us. Take care. Brooke J. Subaru of San Bernardino 909-571-5212

August 05, 2023

Is excellent they make me feel very good in the purchase of my car. They were very attend mr. Jose help us with this purchase . More

by Isaac
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
Aug 29, 2023 -

Subaru of San Bernardino responded

Look at all those stars! I have already shared with Jose and the team here at Subaru of San Bernardino. We hope to be of service to you in the future. Take care. Brooke J. Subaru of San Bernardino 909-571-5212

July 17, 2023

They botched a transmission job covered under warranty that has my car in the shop for over 10 days now. This is a bad shop with terrible mechanics. Please choose wisely if you come back to this site they More

by karlomartinez2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Bojorquez, Victor Casillas , Salvador Cristanto , Scott Firestone, Carlos Ghanem, Edgar Gomez, Jose Gutierrez, Chikezie Okeiyi, Jay Perez , Anthony Ramirez
Jul 19, 2023 -

Subaru of San Bernardino responded

Karlo, is it possible the vehicle that is here is under a different name? I have looked through our records and do not have a vehicle that matches your description. Please contact me at your earliest convenience so I can work alongside you until this is resolved. Hope to hear from you soon. Brooke J. Subaru of San Bernardino 909-571-5212

Jul 19, 2023 -

karlomartinez2000 responded

The vehicle is registered under Anna Cole . The car was serviced at least 2 times over the course of 5 months in 2023. The car is being repaired at Subaru of Renton in the state of Washington due to a leak in the transmission . The transmission was serviced due to a leak that was repaired under warranty at your dealership in June of 2023

Jul 21, 2023 -

Subaru of San Bernardino responded

Thank you Karlo. I do see that vehicle was in twice this year here with us. I will take a closer look at these and reach out to you directly. Thank you again for the clarification. Brooke J. Subaru of San Bernardino 909-571-5212

July 05, 2023

I worked with José Gutierrez. I had gone to another dealer much closer to my home in Burbank, but that salesman was playing games, so I reached out to José and he gave me his best More

by joshk6590
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alex Bojorquez, Jose Gutierrez
Aug 29, 2023 -

Subaru of San Bernardino responded

Hi Josh, Jose is amazing with his customers. He is great. Thank you for entrusting both Jose and Subaru of San Bernardino with your vehicle purchase. We thank you for the great review, and for giving our dealership such a high star rating! Hope to see you again. Safe travels and congratulations on your new vehicle. Subaru of San Bernardino

June 20, 2023

All the staff is very friendly and professional! ! I believe they go above and beyond. More

by lindapwright52
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jim in the service department
Aug 29, 2023 -

Subaru of San Bernardino responded

Thanks for the positive star rating, Lindapwright52! I We hope to see you again! Subaru of San Bernardino

June 05, 2023

I have brought 3 cars from you. This because of your great customer service and exceptional vehicles. More

by Ajsc1957
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Bojorquez, Victor Casillas , Salvador Cristanto , Chikezie Okeiyi, Terry Ramirez
Aug 29, 2023 -

Subaru of San Bernardino responded

We strive for a high level of customer satisfaction in all aspects of our dealership. Thank you for the acknowledgement on our customer service. Subaru of San Bernardino appreciates your feedback. Sonia Ceja Subaru of San Bernardino

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