Subaru of San Bernardino

Genuinely ruined my life. Bait-and-switched with the promise of a lower APR and then when we went in quoted us a higher APR than they were originally even offering (despite ex Bait-and-switched with the promise of a lower APR and then when we went in quoted us a higher APR than they were originally even offering (despite excellent credit). All just to see if we were stupid enough to take it. Suddenly interest rate isn't up for negotiation, nor are dealer add-ons (even though legally they cannot do this). If you're a perfect buyer, they don't care, they will screw you over. Waved a lease in our face which looked good compared to the big high interest rate buy option they gave us, but I admitted I didn't know anything about leases and they took that as their opportunity to completely take advantage of us. They lied to my face when I asked if there was an interest rate involved, neglecting to tell me that there was a rental fee included that well makes up for that and convinced us that a 10K miles a year lease still "made sense" for our 30K mile a year commute because we could buy it out after or trade it in. Well brand new this car trades in for just 1K more than what will be left on the payoff at the end of the lease so with 90K miles on it we're gonna have to roll a massive amount of negative equity on a trade since a lender will be near impossible to find with an amount so much higher than the actual value of the car. All of this would have been apparent to me if they had just allowed me to leave and think about it like I requested TWICE. To make it worse they charged me 4K for dealer add-ons that should have been optional but I was not given the option to decline them. I was simply instructed to "sign here" without a say in any of it. If you want to be completely taken advantage of and walk away with a "great deal" or 2K above MSRP for bullcrap you didn't want that will only cost you more money out of pocket when you need to sell the stupid thing, this is the dealer for you! More

They have always been so professional & accommodating. Bought my first one from them in 1979. All their service representatives are great & always so personable. Bought my first one from them in 1979. All their service representatives are great & always so personable. More

attentive, efficient, friendly thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, More

I really appreciate all of their help in the purchase of my new Outback. I am very satisfied with their professionalism and time in making the right choice of vehicle for my family. my new Outback. I am very satisfied with their professionalism and time in making the right choice of vehicle for my family. More

Every time I bring my Suburu to this dealership, they do an excellent job of accommodating me and dealing with whatever needs to be done as efficiently as possible. I always feel taken care of. an excellent job of accommodating me and dealing with whatever needs to be done as efficiently as possible. I always feel taken care of. More

We bought a brand-new 2024 Outback from the Riverside Subaru dealership & the radio malfunctioned almost from day 1. We took it back 3times & Riverside never fixed it. We then took it to the San Bernar Subaru dealership & the radio malfunctioned almost from day 1. We took it back 3times & Riverside never fixed it. We then took it to the San Bernardino Subaru & they discovered the problem and fixed it 1st time! THANK YOU Subaru of San Bernardino … You’re the BEST! More

Very customer focuses. Easy to talk to and they will do whatever it takes to meet your expectations. Easy to talk to and they will do whatever it takes to meet your expectations. More

Great service all was done, very helpful and informative. All service was done quickly and very little time to wait. Tires rotated. All ready for my road trip in August . All service was done quickly and very little time to wait. Tires rotated. All ready for my road trip in August . More

The service department has been very good, from the advisors to the technicians. When my car was damaged by rats twice within two months they were great about keeping me updated on the progress of ext advisors to the technicians. When my car was damaged by rats twice within two months they were great about keeping me updated on the progress of extensive repairs needed and recommended possible solutions to the rat problem. More

They Always has my best interest, and accommodates me every time I love my Subaru every time I love my Subaru More