Subaru of San Bernardino

We bought a brand-new 2024 Outback from the Riverside Subaru dealership & the radio malfunctioned almost from day 1. We took it back 3times & Riverside never fixed it. We then took it to the San Bernar Subaru dealership & the radio malfunctioned almost from day 1. We took it back 3times & Riverside never fixed it. We then took it to the San Bernardino Subaru & they discovered the problem and fixed it 1st time! THANK YOU Subaru of San Bernardino … You’re the BEST! More

Very customer focuses. Easy to talk to and they will do whatever it takes to meet your expectations. Easy to talk to and they will do whatever it takes to meet your expectations. More

Great service all was done, very helpful and informative. All service was done quickly and very little time to wait. Tires rotated. All ready for my road trip in August . All service was done quickly and very little time to wait. Tires rotated. All ready for my road trip in August . More

The service department has been very good, from the advisors to the technicians. When my car was damaged by rats twice within two months they were great about keeping me updated on the progress of ext advisors to the technicians. When my car was damaged by rats twice within two months they were great about keeping me updated on the progress of extensive repairs needed and recommended possible solutions to the rat problem. More

They Always has my best interest, and accommodates me every time I love my Subaru every time I love my Subaru More

Great service there. Professional workers. They welcome you in and take good care of you. Professional workers. They welcome you in and take good care of you. More

Very attentive to my needs and desires. The purchasing process was quick and easy. The sales team went above and beyond to insure that I was completely satisfied with my purchase and opti The purchasing process was quick and easy. The sales team went above and beyond to insure that I was completely satisfied with my purchase and options. Their follow-up to confirm with me that everything met my expectations was fantastic. The service department is also very professional and attentive. Their work on my vehicle was completed efficiently and delivered on the time promised. More

Pleasant, professional personnel. Quality service, done expeditiously. Parts department has good pricing. If you telephone them regarding technical issues they provide sound advice. Quality service, done expeditiously. Parts department has good pricing. If you telephone them regarding technical issues they provide sound advice. More

Stay away. These guys were sketchy when I purchased 2019 Forester. Now purchasing 2024Foreseer - Premium, plf 15, warranty = 7 years/100k miles/zero copay. These guys were sketchy when I purchased 2019 Forester. Now purchasing 2024Foreseer - Premium, plf 15, warranty = 7 years/100k miles/zero copay. No trade-in, No Financing. This should make it easy to compare and come up with a competitive quote. Jeff starts out good by providing a test drive & I explain we’ll get back to him. I go in a few days later to Jeff and talk about a solid quote on the above-mentioned car. Jeff asks about other quotes and I show him proof. He walks away to talk to financing and his GSM and comes back with a quote of $36,400 with the warranty saying he’ll have to “short-sell” the warranty to make it work. I explain we’ll grab a cashiers check and wrap this up on Friday afternoon. I perform 2 follow-up calls to Jeff to make sure we have an all-in price with no shenanigans. He assured me we’re good. In the interim, Irvine Subaru calls and offers exact same car with same parameters for 35,800. I explain I sort of feel committed and the Subaru dealer is close but if anything goes sideways, I’ll throw him the business. Friday comes, We grab the car, they start the detailing, we sit at Jeff’s desk and fill out the ‘I’m not laundering money “ form. Jeff walks away and comes back saying he’s really really sorry but he can’t honor the price we agreed upon. I retrieve my cashier check, walk out, Phone Tim Allen at Irvine and ask if his price is still good. I then head to the bank and re-cut a check for $35,800 for Irvine Subaru. With Friday traffic to Orange County, 4-hours later, we have a 2024 Forester sitting in our driveway. Last thing, the next day, Jeff texts me asking if we’re still able eco the deal and I explain I should send his GSM a fruit bouquet for saving me $600 (I don’t think he believed I actually had a cheaper quote). The GSM was shady 5 years ago and still is today. Service department might be okay but don’t trust sales/Finance. More

Average. Small waiting room, hardly any choice in snacks. There's also tables outside, provided the weather is good. Small waiting room, hardly any choice in snacks. There's also tables outside, provided the weather is good. More