Subaru of Pembroke Pines - Service Center

disorganized & very poor time estimation If you plan on going make sure you give yourself ample time beyond what they tell you. I received a notice for a recall and booked my appt online. I r If you plan on going make sure you give yourself ample time beyond what they tell you. I received a notice for a recall and booked my appt online. I received 3 confirmations (phone link, text, email). I called to ask a question and was told they couldn't do the recall on Saturday because it takes 5 hours. I had to reschedule. On the day of my appt the the guy told me it only takes about 2 hours. He kept reassuring me. 4 1/2 hours later I called and was placed on hold for over 7 minutes so I hung up. Then I got a text saying my car was ready. EVERYTIME I go I spend hours there beyond their estimated time. I also called 3 times this past year about the Takata airbag recall (I received 3 notices) and they kept telling me there was no recall on my car, but my car was on the national registry. They really need to get their act together! More

Excellent Service Brought my car in for service around closing time and the service consultant was very hospitable and took his time to receive my vehicle and made sure Brought my car in for service around closing time and the service consultant was very hospitable and took his time to receive my vehicle and made sure to checkout everything and answered all my questions even though it was his time to leave. At no time did he try to rush things. And it was an under warranty issue. And the next day the issue was solved before noon time. And the consultant called me to explain what was done and to advise that the car was ready. More

These guys are the best. Every time I go to Subaru, the team there makes it such a pleasant experience. I was a true blue Honda girl and this is my first Subaru. I can honestl Every time I go to Subaru, the team there makes it such a pleasant experience. I was a true blue Honda girl and this is my first Subaru. I can honestly say Subaru of PP’s service far surpasses any other service department at any other dealership that I have been to before. Christopher is always there to answer my call and get me to the right people and Joe, who helped me out this last time. Joe is always smiling and always courteous, knowledgeable, and extremely helpful. These guys treat you like family, and I always feel welcome. I am now a true blue Subaru owner in large part because of these guys! More

Great service. Fantastic costumer service I bring my car to Pembroke Pines from Miami. Love their customer service and service department is great. Will recommend this dealer to everyone. Serv I bring my car to Pembroke Pines from Miami. Love their customer service and service department is great. Will recommend this dealer to everyone. Service always keeps customers up to date theough out peocess More

Good morning! We drive 46 miles to this dealership and are very satisfied. Jaime made sure we knew how long we would be waiting and replaced our wiper blades with n We drive 46 miles to this dealership and are very satisfied. Jaime made sure we knew how long we would be waiting and replaced our wiper blades with no charge, even though we were 3 weeks beyond the 36 months. More

Waiting time to long The waiting time for an oil change is to long, I have never waited for 2 1/2, the longest time I waited with out appointment was 45 minutes The waiting time for an oil change is to long, I have never waited for 2 1/2, the longest time I waited with out appointment was 45 minutes More

Great For professionalism and courtesy and prompt service. I definitely will come back. Joseph was great . Very helpful. The dealership is clean and organiz For professionalism and courtesy and prompt service. I definitely will come back. Joseph was great . Very helpful. The dealership is clean and organize. Thanks you. More

Light change $125 I would not recommend to service your vehicle here. Our rear passenger meter light was out, we requested to change it. So, inspection was $125. Light I would not recommend to service your vehicle here. Our rear passenger meter light was out, we requested to change it. So, inspection was $125. Light bulb $65 ($4 for 2 at Walmart) and $55 for a half hour labor. When I have tried to call the service representative, I got kicked around and forwarded to voice mail... Not surprised by such customer care. If you're a scam artist, you'd better hide! Never again... More