Subaru of Pembroke Pines - Service Center

Customer service I called to make an appointment the person who answered the phone was extremely rude, she cut me off when I wasn’t finished talking. You need to eval I called to make an appointment the person who answered the phone was extremely rude, she cut me off when I wasn’t finished talking. You need to evaluate employees before you let them answer the phones, Her name was Joselin! Or something like that And she was from the service department. More

Great customer service My service adviser, Joe Salerno, and his team have done a great job at making me feel welcomed and go the extra mile to make sure I am satisfied when My service adviser, Joe Salerno, and his team have done a great job at making me feel welcomed and go the extra mile to make sure I am satisfied when I leave the premises. More

Very satisfied with the service. The service would be even better if the interior of the car were vacuumed more thoroughly besides the regular car wash. This time the adviser checked The service would be even better if the interior of the car were vacuumed more thoroughly besides the regular car wash. This time the adviser checked me in right on time; not one minute late. More

Start learning how to service your own car via YouTube I took my XV Crosstrek which I purchased at that same location for a recall service on the valve springs. Steve was always very cordial and respectfu I took my XV Crosstrek which I purchased at that same location for a recall service on the valve springs. Steve was always very cordial and respectful but cold and non-sympathetic to my situation. I called several months before hand and they said I would have priority since I purchased the car there and not at one point did, I hear from them and had to be constantly reaching out and they kept telling me in an annoyed manner that the technicians were not trained. I only found out through a forum that they had started doing repairs for this recall. I usually go out of my way to go to this Subaru because have had bad experiences at the Bird Road Subaru as well. The main issue I had was the lack of communication. They mentioned that I needed to “possibly” change the spark plugs and that I would save me $400 worth of labor doing so because they had to remove the engine for the recall either way, so to replace them would be a breeze. I told him that it was something I was considering and to kindly tell me how much the services would be. Which at one point he called and told me how much that would be with a slew of other repairs that amounted for $700. I even had to suggest services which he didn’t mention which were important like the oil in the rear/front differentials. Usually these service shops are not the most cost effective but is worth paying the extra money for the service and their attention to detail which was lacking this time around. I received one more call from Steve mentioning that they had already mounted the engine block and simply put I would have to pay the labor if I wanted to change the spark plugs. This being completely unacceptable because he set the expectation and gave me his word. I guess it didn’t mean much. They did try to fix this issue by replacing it at cost and having the service manager pay for removing the engine again. Honestly at this point I didn't trust it and didnt want to be plopping the engine in and out of my car for a mistake they made. Once I already was displeased, I received a text and call to pick up the car. After leaving work I had to drive for about an hour to pick up the car and he called me when I was 10 minutes away to tell me to basically turn around that the check engine light was on and if it was on when I turned it in. Again, at this point I am so worried about my car which I depend on so much to be in the hands of these agents. My engine light has never turned on. Overall, I had a really bad experience and could say if my car or future cars with Subaru have another recall I would rather endanger myself by taking the risk then turning it in to Subaru to have them damage my car more or just be outright disrespected and belittled by these agents who are trying to exploit the ignorance of consumers in their money making ploy and treating customers awfully as they do it. Doesn’t leave me with much choices to take my Subaru for repairs, makes me think whether to even recommend the brand in the Greater Miami area. More

Exelent So far so good, the service is smooth as sil. Waiting area is very confortable. Time of service performance is acceptable. My advisor is just great. So far so good, the service is smooth as sil. Waiting area is very confortable. Time of service performance is acceptable. My advisor is just great. More

Excellent Experience Overall Professional, knowledgeable, courteous, friendly staff. Good Starbucks coffee and sweets! Clean dealership and bathrooms Quick service So far ex Professional, knowledgeable, courteous, friendly staff. Good Starbucks coffee and sweets! Clean dealership and bathrooms Quick service So far excellent experience overall, I am a repeat customer. More

Great service. I am always well received and the work is done in a timely manner. Very satisfied that my beloved Forester will be well serviced.Thanks! I am always well received and the work is done in a timely manner. Very satisfied that my beloved Forester will be well serviced.Thanks! More

Speedy efficient Personal interest in resolving my air conditioning problem. Prompt, corteous and kept me advised..Attention to detail. Sound counseling for future mai Personal interest in resolving my air conditioning problem. Prompt, corteous and kept me advised..Attention to detail. Sound counseling for future maintenance. Would recommend you to my friends More

Great service Service adviser cares. Jaime. Also suggested an alternate vendor for a non Subaru issue. Would recommend this facility to all Subaru owners. Car is re Service adviser cares. Jaime. Also suggested an alternate vendor for a non Subaru issue. Would recommend this facility to all Subaru owners. Car is returned clean after service. More