Subaru of Pembroke Pines - Service Center

Waste of time/ Lack of Caring Empooyees I visited the service department with an STI I bought from their same show room. Waited an hour and a half before being sent off with no service done I visited the service department with an STI I bought from their same show room. Waited an hour and a half before being sent off with no service done to my car. The person assisting me was eating lunch before I had to directly ask them what was the situation with my car, immediately said the Brembo Breaks squeaking was normal. It seemed he wanted to get me out as soon as possible, which truly disgusted me as I am in customer service as well. I went to the amazing and my new dealership in Bird Road. They serviced my car and within 20 minutes told me the discs were warped, pads were worn overly quickly, and even noticed a clutch issues I didn’t! Pembroke Pines is the peak of a disappointing dealership that seems to only care about the sell, not the customer experience. I never write negative surveys but I felt like this should’ve been an exception. More

18000 service Great people great service Internet needs help as had to call as could not make appointment on line. Great service could have gone to Subaru in Cocon Great people great service Internet needs help as had to call as could not make appointment on line. Great service could have gone to Subaru in Coconut Creek as closer to home but their service and personnel stink. So drive from Coral Springs to Pembroke Pines just for the dealership and service More

Great Care Had a rack go bad on my 2015 WRX Sti. After just 46k miles. Dealer took care of me in good faith. Car feels great Had a rack go bad on my 2015 WRX Sti. After just 46k miles. Dealer took care of me in good faith. Car feels great More

Warrant issued handled excellently by Jaime Garcia and servi Very happy with service with Jaime Garçia and staff. No complaints at all. Friendly, timely and professional. Competent, on time with Jaime’s Explanat Very happy with service with Jaime Garçia and staff. No complaints at all. Friendly, timely and professional. Competent, on time with Jaime’s Explanation of what was needed. More

Jaime Garcia the BEST Service AdvisorAt Pines SUBARU Brought my SUV, and told my service advisor, Mr. Garcia, I will be waiting for the vehicle. Service was done in less time then I was told, and afterwa Brought my SUV, and told my service advisor, Mr. Garcia, I will be waiting for the vehicle. Service was done in less time then I was told, and afterward he explained what was needed to be done in my next service. This is called an excellent Advisor, no surprises work done correctly and timely. Will be bring my SUV to no other dealer than the Pines Jaime Garcia More

Excellent treatment I have owned my Outback 5 years now and every time I take my car in for service it is a great experience. Joe is top of his game and Steve was very I have owned my Outback 5 years now and every time I take my car in for service it is a great experience. Joe is top of his game and Steve was very helpful resetting my Android to the car. The car was so clean upon return and all the staff are very friendly. Love my Subaru and Pines Subaru. More

Joe Salerno and team come through every time I was introduced to Mr Salerno shortly after buying my 2016 Impreza at SoPB, he exemplifies what customer service should be and went out of his way ma I was introduced to Mr Salerno shortly after buying my 2016 Impreza at SoPB, he exemplifies what customer service should be and went out of his way many times to assist me. With many choices for where to bring my car, many advertising to be cheaper, the consistently high level of service and care I get from the team run by Joe Salerno is worth the travel and (sometimes) long waits. I’ve never had better treatment in any business. Thank you. More

Great experience WiFi worked great. Steven provided excellent communication on my cars status. My sales rep Ridel came to say hi too! very happy with my experience wi WiFi worked great. Steven provided excellent communication on my cars status. My sales rep Ridel came to say hi too! very happy with my experience with Ridel and Steven. Thank you. More