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Subaru of Pembroke Pines - Service Center
Pembroke Pines, FL
988 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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988 Reviews of Subaru of Pembroke Pines - Service Center
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April 10, 2019
Fast, friendly and thorough Check-in process was fast. My service advisor Jaimie was helpful and efficient. The car was finished faster than estimated, getting me in the road soo Check-in process was fast. My service advisor Jaimie was helpful and efficient. The car was finished faster than estimated, getting me in the road sooner. I bet much liked the texted / linked service updates. More
by jeffsingerfl
Verified CustomerEmployees Worked With
Jaimie in service
April 10, 2019
Excellent Great people very friendly. Kept me informed what was being done and why. Good coffee clean waiting room when service was compleated my car was return Great people very friendly. Kept me informed what was being done and why. Good coffee clean waiting room when service was compleated my car was returned nice and clean More
by FARMER0428
Employees Worked With
April 10, 2019
Oil change Hi I took my car for service my adviser was Steven j Ross he was very good the car came back with a dent on door but I took it 2days later and mr Cris Hi I took my car for service my adviser was Steven j Ross he was very good the car came back with a dent on door but I took it 2days later and mr Cristopher Vasquez was nice and apologized and they took care of it More
by er31mr@aol.com
Employees Worked With
Christopher Vazquez and Steven J Ross
April 09, 2019
After hours repairs Mechanic stayed in after hours to provide me with service to help me out out of a hard situation will continue to bring my car to visit this fellow te Mechanic stayed in after hours to provide me with service to help me out out of a hard situation will continue to bring my car to visit this fellow technician, techs like him make me trust them with my vehicle More
by jesusesfandiary790
Employees Worked With
Jon Whitney
April 09, 2019
Saturday Morning Blues I just went in for a regular oil change, had an appt, oil change took over 2 hours, although I can understand things happens and they were busy the wh I just went in for a regular oil change, had an appt, oil change took over 2 hours, although I can understand things happens and they were busy the whole process seemed very disorganized. I did not get a copy of my vehicle inspection, I Assumed it was going to be attached to invoice as I was told. I did not check at the end because I just wanted to leave. I did get an estimate about the sky high cost of my next service! I love my Subarus, can’t complain about them but I’ll be hesitant to purchase another one only because of the service, is always an issue since first maintenance where a sensor was accidentally damaged. My service advisor was courteous and professional and he is just doing his job, I just feel like I’m being scammed..The cashier was training another employee, another lady was sitting next to cashier and did not acknowledge me standing there waiting to pay. I also had issues booking appts online on your website and dealer not aware. This appt I made on the Subaru App. More
by Liset K
Employees Worked With
Steven Ross
April 07, 2019
Good Service Department Staff Setup an appointment online and drop off my vehicle with little wait time. My long time service advisor Steven Ross walked me through what type of se Setup an appointment online and drop off my vehicle with little wait time. My long time service advisor Steven Ross walked me through what type of service vehicle needed as well what was not required base on vehicle history. Received a $25 off service to boot. I used the courtesy service to drop me off at home and they offered to pick me up when the service was complete. The vehicle needed a 36k mile service plus additional service I requested. The cost of the service was reasonable for what was required and in addition the car was washed. More
by LUISYUT
April 06, 2019
Excellent, on time, courteous Service was excellent as I arrived without an appointment and immediately was helped by Jaime Garcia for my 12k miles routine service and the radio re Service was excellent as I arrived without an appointment and immediately was helped by Jaime Garcia for my 12k miles routine service and the radio recall. Car was returned within the estimated time. Jaime Garcia is a gentleman! More
by Renee
Employees Worked With
Jaime Garcia
April 06, 2019
superb service online scheduling, quick check-in and turnaround. work done right the entire process was very quick and easy. done as directed and car came back clea online scheduling, quick check-in and turnaround. work done right the entire process was very quick and easy. done as directed and car came back clean More
by dxray
Employees Worked With
jaime garcia
April 06, 2019
service done right Steven Ross ,my service person was prompt courteous and efficient.Five stars! All the required service requirements were addressed and completed.Only Steven Ross ,my service person was prompt courteous and efficient.Five stars! All the required service requirements were addressed and completed.Only one issue was a concern,trying to transfer my phone contacts on Star link. Four very enthusiastic employees tried for one hour to complete this task. Then a very nice young lady, Ane was able to solve the issue when she returned from her lunch hour. Four hours at the dealership was a little much. I love this dealership,everyone is polite,just took too long. More
by CHERYLLYNNESIMS
Employees Worked With
Steven Ross,Ane Do not know her last name, Kyle Thompson
April 06, 2019
Why it’s takes so long? Why oil change need to take more then 3 hours? Every time it’s the same, you guys think we have nothing to do? The weekends it’s very busy other days Why oil change need to take more then 3 hours? Every time it’s the same, you guys think we have nothing to do? The weekends it’s very busy other days I’m loosing money missing work hours. I made appointment for 8 am what’s the point if you wait anyway. More
by danandorit
Employees Worked With
