Subaru of Pembroke Pines - Service Center

Had a pleasant visit at the dealer for service on an outback. I was accommodated very nicely and their waiting was really good. One thing that needs tweaking is with the communication when your vehicle outback. I was accommodated very nicely and their waiting was really good. One thing that needs tweaking is with the communication when your vehicle is ready. More

Made my appointment 3 weeks in advance and made sure they had the part in stock for the warranty work. I confirmed the appointment a day before as always. I get to the service department 15min early and they had the part in stock for the warranty work. I confirmed the appointment a day before as always. I get to the service department 15min early and they then decided to tell me they do not have the parts that are needed for the warranty work and that it would take 3 to 5 business days for them to have the parts. More

Mr. Salerno Listen to everything that I spoke about my Mr. Salerno Listen to everything that I spoke about my vehicle, there no complaints just my concerns. He immediately took action into assisting me a Mr. Salerno Listen to everything that I spoke about my vehicle, there no complaints just my concerns. He immediately took action into assisting me and my car needs. He took the time to even search if the vehicle had any re-calls on which it turned out it did. His timing approximation of the vehicle job completion was on point and my car was returned to me with immaculate shine :) This is my reason to give Subaru of Pembroke Pines a 5 Star service from beginning to end to a truly satisfied customer. Sincerely, Ms. Cruz More

Joe Salerno did a great job at applying the warranty claim to the service. I am happy with how the car drives. The car always comes out of the shop feeling really nice. claim to the service. I am happy with how the car drives. The car always comes out of the shop feeling really nice. More

I have a 2020 Forester with only 800 miles on it, so it's totally under warranty. The first time it wouldn't start, Roadside Assistance came and jumped it. The second time I had to have RA come with a fla totally under warranty. The first time it wouldn't start, Roadside Assistance came and jumped it. The second time I had to have RA come with a flat bed to take the car to the dealership to find out what was wrong. Should have been easy, right? Nope, RA wanted to charge me $175 before they'd schedule a tow so I called Subaru. Girl I spoke with said nothing they can do, it's up to RA how much they want to charge. Had to ask for her supervisor, who agreed that the tow is supposed to be free! Finally got the car towed in. Once it was fixed, someone at Subaru was supposed to come pick my husband up so he could drive the car home but I had a hard time finding anyone at Subaru who understood that and would send someone. Finally they did, I got my car back, and it is fixed. But they obviously did not wash it like they're supposed to do with every service. What I don't understand is why some people at Subaru seem to have no idea what is covered under their warranty so I had to keep pushing to find someone who does! It should NOT be that difficult! P.S. I don't remember the name of the person in the service dept so just picked one from the list so I could submit this review. More

Fantastic service! Elba was my service advisor and she welcomed me like family. She was thorough in explaining what maintenance was recommended and ensured that my experience brought minimal inconvenienc welcomed me like family. She was thorough in explaining what maintenance was recommended and ensured that my experience brought minimal inconvenience. I can not be more satisfied with my experience. More

Very professional and efficient. Thing were done when promised. He explained everything to me so I could understand. There was an accident with my car and they fixed it at no cost. promised. He explained everything to me so I could understand. There was an accident with my car and they fixed it at no cost. More

I was extremely happy with the service on my Subaru today. I was in and out quickly and they did a great job. My service advisor Elba Navarro Penat was terrific and I will keep coming back as long as s today. I was in and out quickly and they did a great job. My service advisor Elba Navarro Penat was terrific and I will keep coming back as long as she is there! Bruce Fertel More

Did great job. Everything was clearly explained and executed in timely manner. Car was clean and respected. Dealership was clean and COVID safe. Will come back for service again. executed in timely manner. Car was clean and respected. Dealership was clean and COVID safe. Will come back for service again. More

Super friendly, helpful, and accommodating. My service advisor, Steven Ross, always knows exactly what needs to be done, and has even been able to give me pointers on how to re-set/repair minor things mys advisor, Steven Ross, always knows exactly what needs to be done, and has even been able to give me pointers on how to re-set/repair minor things myself, over the phone. He always makes sure my vehicle receives all the recommended maintenance and has never tried to manipulate me in unnecessary repairs or unneeded services and always attempts to get all work done under warranty. He is truly an asset to this dealership and the reason I continue to return for my vehicle service here. I will purchase my next vehicle here because of the great service I received over the past four years since I purchased this vehicle here. More