Subaru of Pembroke Pines - Service Center

Had appointment to to replace tires, alignment & oil change for 9:30 on Saturday while waiting at dealership....at 12:30 I checked in with my service rep & was told tires not in stock & they had to get change for 9:30 on Saturday while waiting at dealership....at 12:30 I checked in with my service rep & was told tires not in stock & they had to get them after already waiting 3 hours! What was the point of me making an appointment Specifying that I wanted tires. Ridiculous & apparently my time is not important either. The service & sales department are NOT as good as they used to be period. All the young sales reps are just sharks & I thought thats not what Subaru was about. Im almost at the end of my lease which probably means I won’t be back to this dealership since im no longer important. Which is a shame since I bought the Subaru because both of my parents still each own Foresters & they’re decent cars. More

They told me service would take a couple of hours. They told me that I could communicate with my service agent via a text They initiated. However, the agent never responded to calls or texts. It ended up t told me that I could communicate with my service agent via a text They initiated. However, the agent never responded to calls or texts. It ended up taking over 5 hours for a simple service and I missed taking my son to am appointment that I made based on their time estimate. Either way, the lack of communication was unacceptable. More

Excellence in greeting and reception! Constant communication and status updates. Shuttle provides transportation to and from local destinations. Service was completed with a courtesy vehicle wash communication and status updates. Shuttle provides transportation to and from local destinations. Service was completed with a courtesy vehicle wash within the time allotted. Highly recommend this dealership. More

Received great service from Joe Salerno, especially with a warranty repair issue. Car was returned when expected and clean. happy with the service and experience a warranty repair issue. Car was returned when expected and clean. happy with the service and experience More

Thanks to Joe Salerno, I was able to get in and out and he was kind and courteous, I gave it the max rating and still not enough for everything he and his Service crew did. Great experience. Will gladly r he was kind and courteous, I gave it the max rating and still not enough for everything he and his Service crew did. Great experience. Will gladly recommend to my friends and family. More

Terrible and delayed service left car in the morning they didnt even call back when it was done at 530 pm - This is the second time one was with appointment I didnt see anybody in the waiting lobby to be del didnt even call back when it was done at 530 pm - This is the second time one was with appointment I didnt see anybody in the waiting lobby to be delayed that long. More

Joe Salerno was very welcoming, informative, and supportive of our needs. Why do I have to use a minimum of twenty five words or more? supportive of our needs. Why do I have to use a minimum of twenty five words or more? More