Subaru of Pembroke Pines - Service Center

Staff was friendly and helpful however after getting my tires changed and leaving the dealership one of the tires started coming loose as I was heading down the highway. When I called them and told them it tires changed and leaving the dealership one of the tires started coming loose as I was heading down the highway. When I called them and told them it had almost made me wreck on the highway it took the receptionist multiple calls before she got me on the line with a maintenance manager. The explanation I received when I got the car back and they looked at it was that “something was lose but they tightened it”. I wasn’t looking for a grand apology but I would have appreciated a little more care and concern after almost wrecking going down the highway 5 minutes after they finished working on my vehicle. On the plus side one of their managers did take the vehicle on the high way and test it before I got back on the road. Jaime, the service manager who worked with me most of the day, was very helpful through everything but through no fault of his own he was in a meeting and unavailable when I had the issue with the tire. Bottom line is you expect a higher level of service when you get work done at a certified dealer and that was not the case for me with this dealership. More

Joe Salerno was very professional, efficient and good on his word. However, I was disappointed I was never offered a loaner vehicle since it was kept overnight for some recall work it needed. I realized thi his word. However, I was disappointed I was never offered a loaner vehicle since it was kept overnight for some recall work it needed. I realized this after the fact and called back to inquire. The woman I spoke with told me I had to “qualify” for a loaner. I have a leased vehicle, was without transportation for over 24hrs and, as a self employed business owner, lost income due lack of transportation. I don’t think this is justified as I’ve been a Lexus/Subaru customer for over 5 years now. I never had issues getting a loaner when I had my Lexus in the same dealership. This is why I didn’t rate my experience as “excellent”. Had I realized the loaner option while meeting with Joe I would’ve inquired. More

Excellent, good communication, the the best advise, good fix Mr. Jaime Garcia was an excellent professional in Service, excellent explanation, good communication, and the best advice. He has excellent knowledge Mr. Jaime Garcia was an excellent professional in Service, excellent explanation, good communication, and the best advice. He has excellent knowledge and good manners. My car was returned very clean exteriorly. More

Throughout all the dealers I've been to Joe is was the best adviser. I'll give the dealer a 10/10 for service. Best experience ever. Best SALESMAN goes to Alain and and best service advisor goes to Joe. best adviser. I'll give the dealer a 10/10 for service. Best experience ever. Best SALESMAN goes to Alain and and best service advisor goes to Joe. More

Very professional, good communication although I live less than a mile from Bird Road Subaru I don’t mind driving up there for quality service less than a mile from Bird Road Subaru I don’t mind driving up there for quality service More

Service was quick and done in a timely manner joe Salerno and Brian cone are the best in the service department. Would definitely come again. and Brian cone are the best in the service department. Would definitely come again. More

Joe is the best I bought my 2016 BRZ at Subaru of Pembroke Pines and had all the scheduled service done there. Great dealership, great service dept and staff. Ask fo I bought my 2016 BRZ at Subaru of Pembroke Pines and had all the scheduled service done there. Great dealership, great service dept and staff. Ask for Joe Salerno, he takes really good care of all his customers. -mwb More

Service good; web experience sucks I always have quality service when I finally make it in; however, trying to get an appointment made over the web is always frustrating compounded then I always have quality service when I finally make it in; however, trying to get an appointment made over the web is always frustrating compounded then by trying to speak with somebody on the phone to try and verify if my scheduled service actually went through. More

I’ve known Joe Salerno for 20 years when he worked at Gmc and presently at Subaru. He is very knowledgeable, personable, professional, and always a pleasure to do business with. and presently at Subaru. He is very knowledgeable, personable, professional, and always a pleasure to do business with. More

As always very pleased with the quick service on the vehicle and the customer service care and attention given by the service manager. All the staff are always greeting the customers and making sure you vehicle and the customer service care and attention given by the service manager. All the staff are always greeting the customers and making sure your taken care of. More