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Subaru of Pembroke Pines - Service Center
Pembroke Pines, FL
986 Reviews
986 Reviews of Subaru of Pembroke Pines - Service Center
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November 29, 2020
Came in for a scheduled service. Steven Ross, my Service Advisor is awesome. Right on time, quick turnaround. The Subaru Specialist, Anamaria Medina helped review some of the key features of the car. She Advisor is awesome. Right on time, quick turnaround. The Subaru Specialist, Anamaria Medina helped review some of the key features of the car. She knows Subaru's. More
by MARKMILLER
Verified CustomerEmployees Worked With
Steven Ross, Anamaria Medina
November 29, 2020
I had scheduled an appointment for a recall on my Subaru. They had informed me when I made the appointment it would take 2-2.5 hours to complete. Once I got there they let me know that it was going to take They had informed me when I made the appointment it would take 2-2.5 hours to complete. Once I got there they let me know that it was going to take 3-4 hours. No problem. Three hours later I gave them a call to get a status. "Sorry your service rep is not available and probably on lunch." Again no problem I will wait. So I call an hour later "Sorry your service rep is not available". So I asked if anyone can provide any updates. "Sorry only your service rep can provide a status." This is hour four and the time I should be picking up my car. Two hours later after two additional calls with the same response my car is now ready for pickup, So my car was there a total of 6 hours and not a soul called me to inform me it would be delayed or that it was ready for pickup. Based on what I wrote above you can come up with your own conclusion. More
by Less Track
November 27, 2020
I was questioning if I should do service at the dealership at first but after the service I just received I’m more confident in the dealership now. Excellent service! Jaime was phenomenal. dealership at first but after the service I just received I’m more confident in the dealership now. Excellent service! Jaime was phenomenal. More
by Jerry Louissaint
Employees Worked With
Jaime Garcia
November 27, 2020
Drove from Miami to have needed repairs done on our Forester at PembrokePines dealership , service was perfectly and honestly completed in reasonable time with great pricing . Forester at PembrokePines dealership , service was perfectly and honestly completed in reasonable time with great pricing . More
by a_fajard
November 25, 2020
Ms. Navarro was attentive and patient. She was clear. She was Professional and has a kind voice. My son took the car for me to get serviced and had a good experience as did I over the phone. was Professional and has a kind voice. My son took the car for me to get serviced and had a good experience as did I over the phone. More
by dhdz.edu
Employees Worked With
Ms. Navarro.
November 25, 2020
Excellent service. Very comfortable during my short wait at the service department. Jamie was my attendant and was constantly updating my service status and gave me a break down of the findings. at the service department. Jamie was my attendant and was constantly updating my service status and gave me a break down of the findings. More
by STEELSWIMMER
Employees Worked With
Jamie
November 23, 2020
I had to call to verify arrival of the part needed. I was then told that I would get a phone letting me know about the part arrival. It was a text that I received and then I had to call to schedule the repla then told that I would get a phone letting me know about the part arrival. It was a text that I received and then I had to call to schedule the replacing of the part (driver side window regulator). I was at the dealer waiting on this service for 3 hours which is not an issue until this past weekend I lowered the window to find that it has the same issue. I have to call once again to reschedule repairs again. Annia More
by annia.carvajal
Employees Worked With
November 20, 2020
Was greeted by Elba, an extremely lovelyand capable Was greeted by Elba, an extremely lovely and capable young woman. We discussed the fact that i had purchased my Subaru from The Bird Road Dealershi Was greeted by Elba, an extremely lovely and capable young woman. We discussed the fact that i had purchased my Subaru from The Bird Road Dealership which had recently closed. Explained i had ALL paperwork/ service etc since the 11/2/2014 purchase Gave Elba copies of the 3 most recent tune ups ( 5/2020, 11/19,5/19. ) The waiting room was clean and safe and all in masks:) Elba explained and recommended everything clearly, including my wait time. I certainly plan to continuing my tune ups with you and will purchase another Subaru when/ if the time comes. Sincerely Cynthia Absher More
by CJAPACE
Employees Worked With
Elba Navarro
November 18, 2020
Great service, very friendly staff, and they did preventative work on my car. They change the battery because it wasnt passing inspection. It saved my of an extra trip to the dealership or stranded preventative work on my car. They change the battery because it wasnt passing inspection. It saved my of an extra trip to the dealership or stranded on the road. Thank you Elba. More
by fba332004
Employees Worked With
Elba
November 17, 2020
Excellent service didn’t take too long to be back on the road. The service advocate Elba was just great help us to be comfortable and kept us up to date with the progress road. The service advocate Elba was just great help us to be comfortable and kept us up to date with the progress More
by licabel2
Employees Worked With
Elba
