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Subaru of Pembroke Pines - Service Center

Pembroke Pines, FL

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986 Reviews

986 Reviews of Subaru of Pembroke Pines - Service Center

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January 23, 2021

We drive from Miami to Pembroke Pines Subaru for their great service every time. Our service advisor, Steven Ross is extremely professional and very helpful. More

by Subaru lover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Ross
January 21, 2021

Everything was good. routine services and . I was taken right away and the car was finished when promised. The car was returned to me after it washed. More

by dajudg1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ross
January 20, 2021

Very vefry impressed with the attention, matters and courtesy. Joe was extremely kind, explain very well to me, what happens to my car. EXCELLENT customer services !!!! More

by navacoca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manuel Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2021

Very impressed with Subaru of Pembroke Pines. Pleasant, professional, friendly, conscientious staff. Very easy to make an appointment. My car was ready as promised. Very reasonably priced--I will be b More

by Linda BK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Ross
January 19, 2021

I assume the recall repairs were done correctly, but arriving to the dealer after 2 weeks of wait for an appointment and being told there was no appointment, even though I brought a print out of it, was More

by jabarrod
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jaime Garcia
Feb 01, 2021 -

Subaru of Pembroke Pines responded

We are sorry that you had a bad experience with us and for the confusion over your appointment. I will share this information with my team so it does not happen again. If there is anything we can do to make your day better, please do not hesitate to reach out.

January 19, 2021

My service advisor Steve is such a joy to work with. He's always super informative he takes time to explain things to me. I like to get my car checked before I go on road trips and I always feel so safe kno More

by littleone0822
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Kahuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Ross
January 16, 2021

As always a very nice experience, helpful people ready to assist with any issue or concerns. Not happy that I have to write 25 words or more. On this survey! The rest is awesome. More

by rmestril
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2021

The service was great and absolutely fabulous! All of the staff were very helpful and professional. I truly recommend anyone to join the Subaru family. More

by ebrodri2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Salerno was great!
January 13, 2021

Super Professional Staff That will take Care of all your service needs. Joe Salerno is a very experienced adviser and know's what your vehicle needs and when. I would recommend this Subaru dealership in all More

by kirk238
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Salerno
January 10, 2021

Explained that car was sluggish while driving, was informed that problem could not be replicated. Battery went dead 2 days later with obvious sign of corrosion More

by SHAWNACHAZ
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steven in service dept
Jan 11, 2021 -

Subaru of Pembroke Pines responded

I'm sorry to hear that we haven't earned your five-stars. I would like to see what I can do to make things right. Would you please call me at your earliest convenience? Thank you, Chris Vazquez - Service Manager - 954-443-2500

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