Subaru of Pembroke Pines

Staff was friendly and helpful however after getting my tires changed and leaving the dealership one of the tires started coming loose as I was heading down the highway. When I called them and told them it tires changed and leaving the dealership one of the tires started coming loose as I was heading down the highway. When I called them and told them it had almost made me wreck on the highway it took the receptionist multiple calls before she got me on the line with a maintenance manager. The explanation I received when I got the car back and they looked at it was that “something was lose but they tightened it”. I wasn’t looking for a grand apology but I would have appreciated a little more care and concern after almost wrecking going down the highway 5 minutes after they finished working on my vehicle. On the plus side one of their managers did take the vehicle on the high way and test it before I got back on the road. Jaime, the service manager who worked with me most of the day, was very helpful through everything but through no fault of his own he was in a meeting and unavailable when I had the issue with the tire. Bottom line is you expect a higher level of service when you get work done at a certified dealer and that was not the case for me with this dealership. More

Joe Salerno was very professional, efficient and good on his word. However, I was disappointed I was never offered a loaner vehicle since it was kept overnight for some recall work it needed. I realized thi his word. However, I was disappointed I was never offered a loaner vehicle since it was kept overnight for some recall work it needed. I realized this after the fact and called back to inquire. The woman I spoke with told me I had to “qualify” for a loaner. I have a leased vehicle, was without transportation for over 24hrs and, as a self employed business owner, lost income due lack of transportation. I don’t think this is justified as I’ve been a Lexus/Subaru customer for over 5 years now. I never had issues getting a loaner when I had my Lexus in the same dealership. This is why I didn’t rate my experience as “excellent”. Had I realized the loaner option while meeting with Joe I would’ve inquired. More

It is a very difficult time in my life and the folks that worked with me were very professional thank you all involved were accommodating worked with me were very professional thank you all involved were accommodating More

Impressive dealership - knowledgeable salespeople, honest and easygoing, no heavy duty pressure to buy. They listen, do their best to give you a good deal and work hard to make sure you leave happy. I’d reco and easygoing, no heavy duty pressure to buy. They listen, do their best to give you a good deal and work hard to make sure you leave happy. I’d recommend this dealership to anyone in the area looking for a Subaru (new or used). More

Manuel Gonzalez is a great seller. I fell comfortable with him looks like a honest person. And the other Guy JC in charge of the credit is a good person too!! with him looks like a honest person. And the other Guy JC in charge of the credit is a good person too!! More

Dirk Our salesman was amazing And so accommodating was Dirk Our salesman was amazing And so accommodating was available at all times at all hours for any questions and Made the process go smoothly Dirk Our salesman was amazing And so accommodating was available at all times at all hours for any questions and Made the process go smoothly More

Wonderful All persons that dealt with me were very helpful and low key and did there job very well especially Ridel Linares. Mr. Linares was not pushy and care All persons that dealt with me were very helpful and low key and did there job very well especially Ridel Linares. Mr. Linares was not pushy and cared about his customers very much. More

Excellent, good communication, the the best advise, good fix Mr. Jaime Garcia was an excellent professional in Service, excellent explanation, good communication, and the best advice. He has excellent knowledge Mr. Jaime Garcia was an excellent professional in Service, excellent explanation, good communication, and the best advice. He has excellent knowledge and good manners. My car was returned very clean exteriorly. More

Throughout all the dealers I've been to Joe is was the best adviser. I'll give the dealer a 10/10 for service. Best experience ever. Best SALESMAN goes to Alain and and best service advisor goes to Joe. best adviser. I'll give the dealer a 10/10 for service. Best experience ever. Best SALESMAN goes to Alain and and best service advisor goes to Joe. More

Great experience Tony took care of everything and made everything easy car was ready to go on arrival Tony also helped with getting me a rental car at a good rate and Tony took care of everything and made everything easy car was ready to go on arrival Tony also helped with getting me a rental car at a good rate and also assisted with the return of the car enjoyed working with Tony very much Tony also recommended restaurants in area and how to get to them.Tony is a great employee that has his companies back😁 More