Subaru of Pembroke Pines

Great experience supprised. Extremely surprised. Was not expecting to have a great experience and purchase a car that day. Andre's Gomez was extremely enthusiastic and a great Extremely surprised. Was not expecting to have a great experience and purchase a car that day. Andre's Gomez was extremely enthusiastic and a great promoter for the company. Manager was good as well and made it a friendly experience. Mike k was awesome as well No pressure. More

Get it writing ✍️We owe U form I leased a 2018 , Outback with a promise from sales person Dirk Pedrix upon my return for “Love - Encore” I would receive a courtesy fill up & a Suba I leased a 2018 , Outback with a promise from sales person Dirk Pedrix upon my return for “Love - Encore” I would receive a courtesy fill up & a Subaru key chain. When Ipicked up the car the display area was closed. I took the after sale survey & even opt not to have animosity. No one from the dealership ever contacted me after the lease. Four wks later the plates have not arrived at my house. For some reason they were at the dealership. A few days later I scheduled my “Love Encore” which is suppose to happen about 2wks of possession. I should also note Subaru of America sent an email confirming I had already had “Love Encore”, to which I replied no. Today, August 3,2018 while doing “Love Encore” I inquired about the courtesy fill up & key chain. I was told I wouldn’t receive either since Pembroke Pines Subaru had not received a perfect score on the survey. This was NOT told to me up front. Since this hearsay was suppose to have come from the sales Mgr Duane Massa why even bother to resolve the issue with the dealership. I got home and called Subaru of America and officially lodged a complaint. They noted it & will be sending me a “thank you” gift, more than the cost of a tank of fuel & key chain. I did call who I believe was Duane ( I asked to speak to the Sales Manger). I was informed the dealership lost money on my deal & anything owed to the customer is written out on a form We Owe/You Owe. Right like the consumer would know that information. Gone are the days of a man’s word or a hand shake for agreement. I want to publicly thank Subaru of America for making this right!!! Sincerely, Derek Hall More

Joe is the gold standard in customer service It was a rainy morning and Joe had just taken me in to go over my service schedule. A few minutes in and one of the attendants came into the office to It was a rainy morning and Joe had just taken me in to go over my service schedule. A few minutes in and one of the attendants came into the office to let him know that there was a costumer that came in late for her appointment and would appreciate if they were taken care as soon as possible so they could make their next appointment. Joe thanked the attendant and then continued giving me his full attention. It was so great to win without a battle. He showed me right there that he really valued my time. Any dealer can sell you stuff but few really know how important time is. Joe is the BEST. Give him a raise! More

Excellent customer service Barry was very patient and responsive to our needs. He answered every question and was very informative. Great customer service overall. Thank you Barry was very patient and responsive to our needs. He answered every question and was very informative. Great customer service overall. Thank you Barry for all your help. More

Always excellent Always receive excellent customer care from all the staff, starting with advisor Joe Salerno, to the excellent mechanics, and hospitality of the waiti Always receive excellent customer care from all the staff, starting with advisor Joe Salerno, to the excellent mechanics, and hospitality of the waiting area. Repairs finished when promised. Excellent courtesy drivers. More

New car purchase Overall, I am satisfied with the car I got and the sales and business department departments. I'm glad I decided on a Subaru, getting good gaa mileag Overall, I am satisfied with the car I got and the sales and business department departments. I'm glad I decided on a Subaru, getting good gaa mileage, one reason I chose this brand along with other good features More

40,000 miles service Thank you so very much to Jaime Garcia, very kind, polite and clear in what the service included, my car left feeling as new! Thanks to Diego for the Thank you so very much to Jaime Garcia, very kind, polite and clear in what the service included, my car left feeling as new! Thanks to Diego for the transportation !!!! A real pleasure! More

Jaime Garcia. Excellent Service However, the service of the Mr Edwin Sales deparment is very bad. I understood and  verified when I signed the Lease with the seller that the maintena However, the service of the Mr Edwin Sales deparment is very bad. I understood and  verified when I signed the Lease with the seller that the maintenance of the tires was included in my monthly payment.  Yesterday I tried explain  to Mr Edwin about my surprise and he  behaved in a rude way . His behavior is unacceptable More

Great service Excelent service , very pleasant team, always ready to go the extra mile to please a costumer ! I would recomend it to all my friends and family ! Excelent service , very pleasant team, always ready to go the extra mile to please a costumer ! I would recomend it to all my friends and family ! More

Excellent staff and wonderful service I did my car maintenance recommended by my service advisor Jaime. He is an excellent advisor, he has the knowledge and the skills to to do a wonderfu I did my car maintenance recommended by my service advisor Jaime. He is an excellent advisor, he has the knowledge and the skills to to do a wonderful work, he is amazing. More