Subaru of Pembroke Pines

Jaime Garcia the BEST Service AdvisorAt Pines SUBARU Brought my SUV, and told my service advisor, Mr. Garcia, I will be waiting for the vehicle. Service was done in less time then I was told, and afterwa Brought my SUV, and told my service advisor, Mr. Garcia, I will be waiting for the vehicle. Service was done in less time then I was told, and afterward he explained what was needed to be done in my next service. This is called an excellent Advisor, no surprises work done correctly and timely. Will be bring my SUV to no other dealer than the Pines Jaime Garcia More

Excellent treatment I have owned my Outback 5 years now and every time I take my car in for service it is a great experience. Joe is top of his game and Steve was very I have owned my Outback 5 years now and every time I take my car in for service it is a great experience. Joe is top of his game and Steve was very helpful resetting my Android to the car. The car was so clean upon return and all the staff are very friendly. Love my Subaru and Pines Subaru. More

Joe Salerno and team come through every time I was introduced to Mr Salerno shortly after buying my 2016 Impreza at SoPB, he exemplifies what customer service should be and went out of his way ma I was introduced to Mr Salerno shortly after buying my 2016 Impreza at SoPB, he exemplifies what customer service should be and went out of his way many times to assist me. With many choices for where to bring my car, many advertising to be cheaper, the consistently high level of service and care I get from the team run by Joe Salerno is worth the travel and (sometimes) long waits. I’ve never had better treatment in any business. Thank you. More

Great experience WiFi worked great. Steven provided excellent communication on my cars status. My sales rep Ridel came to say hi too! very happy with my experience wi WiFi worked great. Steven provided excellent communication on my cars status. My sales rep Ridel came to say hi too! very happy with my experience with Ridel and Steven. Thank you. More

Customer service I called to make an appointment the person who answered the phone was extremely rude, she cut me off when I wasn’t finished talking. You need to eval I called to make an appointment the person who answered the phone was extremely rude, she cut me off when I wasn’t finished talking. You need to evaluate employees before you let them answer the phones, Her name was Joselin! Or something like that And she was from the service department. More

Great customer service My service adviser, Joe Salerno, and his team have done a great job at making me feel welcomed and go the extra mile to make sure I am satisfied when My service adviser, Joe Salerno, and his team have done a great job at making me feel welcomed and go the extra mile to make sure I am satisfied when I leave the premises. More

Very satisfied with the service. The service would be even better if the interior of the car were vacuumed more thoroughly besides the regular car wash. This time the adviser checked The service would be even better if the interior of the car were vacuumed more thoroughly besides the regular car wash. This time the adviser checked me in right on time; not one minute late. More

Test drive I went there for a test drive but after being offered a great deal, I wound up buying while I was there. I was very happy with my experience. I went there for a test drive but after being offered a great deal, I wound up buying while I was there. I was very happy with my experience. More

Start learning how to service your own car via YouTube I took my XV Crosstrek which I purchased at that same location for a recall service on the valve springs. Steve was always very cordial and respectfu I took my XV Crosstrek which I purchased at that same location for a recall service on the valve springs. Steve was always very cordial and respectful but cold and non-sympathetic to my situation. I called several months before hand and they said I would have priority since I purchased the car there and not at one point did, I hear from them and had to be constantly reaching out and they kept telling me in an annoyed manner that the technicians were not trained. I only found out through a forum that they had started doing repairs for this recall. I usually go out of my way to go to this Subaru because have had bad experiences at the Bird Road Subaru as well. The main issue I had was the lack of communication. They mentioned that I needed to “possibly” change the spark plugs and that I would save me $400 worth of labor doing so because they had to remove the engine for the recall either way, so to replace them would be a breeze. I told him that it was something I was considering and to kindly tell me how much the services would be. Which at one point he called and told me how much that would be with a slew of other repairs that amounted for $700. I even had to suggest services which he didn’t mention which were important like the oil in the rear/front differentials. Usually these service shops are not the most cost effective but is worth paying the extra money for the service and their attention to detail which was lacking this time around. I received one more call from Steve mentioning that they had already mounted the engine block and simply put I would have to pay the labor if I wanted to change the spark plugs. This being completely unacceptable because he set the expectation and gave me his word. I guess it didn’t mean much. They did try to fix this issue by replacing it at cost and having the service manager pay for removing the engine again. Honestly at this point I didn't trust it and didnt want to be plopping the engine in and out of my car for a mistake they made. Once I already was displeased, I received a text and call to pick up the car. After leaving work I had to drive for about an hour to pick up the car and he called me when I was 10 minutes away to tell me to basically turn around that the check engine light was on and if it was on when I turned it in. Again, at this point I am so worried about my car which I depend on so much to be in the hands of these agents. My engine light has never turned on. Overall, I had a really bad experience and could say if my car or future cars with Subaru have another recall I would rather endanger myself by taking the risk then turning it in to Subaru to have them damage my car more or just be outright disrespected and belittled by these agents who are trying to exploit the ignorance of consumers in their money making ploy and treating customers awfully as they do it. Doesn’t leave me with much choices to take my Subaru for repairs, makes me think whether to even recommend the brand in the Greater Miami area. More

Exelent So far so good, the service is smooth as sil. Waiting area is very confortable. Time of service performance is acceptable. My advisor is just great. So far so good, the service is smooth as sil. Waiting area is very confortable. Time of service performance is acceptable. My advisor is just great. More