Subaru of Olathe

James and Sharon HIGHLY recommended dealership. Chrissy and Amy have my highest respect, they were by far the best people we have met at any dealership. what more can HIGHLY recommended dealership. Chrissy and Amy have my highest respect, they were by far the best people we have met at any dealership. what more can I say about our dealership experience at Olathe Subaru, they are the best! More

Great Sales Person trumps bad mannered sales manager. Overall we had a very positive feeling about this dealership. We would not have any trouble recommending it to our friends and family provided they d Overall we had a very positive feeling about this dealership. We would not have any trouble recommending it to our friends and family provided they did not have to deal with one person in particular. The sales staff was very friendly. Chrissy Eisenmann deserves special recognition. We would not have a Subaru Outback in our driveway today if it were not for her. She was very professional, knowledgeable and went above and beyond to meet our needs. Amy did an outstanding job explaining the features of the car upon delivery and we were happy with the entire delivery process. The main concern we had was with Kevin Bratteig, the General Sales Manager. We had talked to Chrissy on numerous occasions and had actually made a prior visit to test drive a Forrester and a 4 cylinder Outback. We liked the Outback and decided we would like to drive a 3.6R which the dealership did not have at that point. Chrissy called us and told us that one had just arrived. We drove 60 miles one way to test drive the vehicle. We liked it and decided to make an offer and to let them give us an offer on our low mileage 2009 Venza. It began to snow and we were concerned that the process would take too long but we hoped that we could make a deal before the weather got too bad. Chrissy did some preliminary work and took our offer to Kevin. I expect some theatrics from the sales manager whose job it is to maximize profit for the dealership, and I was not disappointed. He tried to confuse the invoice price of the Outback with the True Car price that I had printed out. Once he recognized that was not going anywhere he started discussing the Toyota Venza. He swore by an auction site, which in all honesty provided a low ball price designed to maximize dealer profit. I was then informed that we were at an impasse despite the fact that we really hadn’t even started to negotiate yet. He also slammed my website information where I had obtained trade in values and one of these sites was Kelly Blue Book which he basically downplayed. This was despite the fact that Kelly Blue Book was featured on the dealership website and is currently featured in Subaru advertising. Once again, this was all to be expected but considering the snowy conditions, not appreciated. He kept repeating himself and that we were at an impasse and he “did not want to waste our time”. At this point my wife said we just as well go home, as it was snowing. I recognized this as a tactic on his part to get me to lower the price on my Venza, however I also wanted to get home before it got bad. My wife stood up and he stormed out of the room saying he would not negotiate in this manner. He did not shake my hand or say anything about regretting our not being able to reach an agreement. It is not an understatement to say his behavior was rude and unprofessional. We were ready to leave and I did have a brief conversation with Chrissy and we agreed to leave the door open and discuss further the first of the next week. It is a fair statement to say that no one thought at this point a deal would be made. Following several emails and a phone conversation or two, Chrissy was able to put the deal together. I am sure she had to have Kevin’s approval but the deal would not have happened had it not been for her. We did not appreciate Kevin’s behavior and would recommend that anyone who does business with Olathe Subaru NOT have any dealings with Kevin Bratteig. In fact, it says something for Chrissy and the rest of the dealership that despite Kevin’s behavior, we can still recommend this dealership. More

great experience! Staff was very friendly and very knowledgeable of product. Felt they honestly fought for the best rate on the loan. Went home with a smile and a new c Staff was very friendly and very knowledgeable of product. Felt they honestly fought for the best rate on the loan. Went home with a smile and a new car. Great experience! More

Thorough, Honest, and Thoughtful Saleswoman In March of 2014, I attended the KC auto show, and completed a form requesting additional information on the Subaru Outback. The next day I received In March of 2014, I attended the KC auto show, and completed a form requesting additional information on the Subaru Outback. The next day I received an email from Ariel Frink at Olathe Subaru offering her contact information if I wanted a test drive, or more information. I thought "Wow, she is a go-getter." I saved the email. The next week, she followed up with a message on my voice mail. I was so impressed with her organizational skills and follow through. Months later when I was beginning to seriously look at a variety of vehicles, I called Ariel to set up a test drive. I LOVED the size and features of the Outback, but I explained there were other cars I was still considering, and I wouldn't buy 'til December. She is a great listener, and never pressured me. She made me feel I could depend on her sincerity and dependability. She called in December to see if I had decided on a vehicle. I told her that I would probably be getting the Outback, but not until January. She listened to my requirements in a new vehicle. She helped me prioritize my wants and needs. I got a the great optional package bundling both my needs and wants. She kept me informed of what Outbacks were due to arrive in January, so I could tag one that fit my desires for color and optional packages. She was always efficient and precise in her paperwork and followed through with phone calls updating me with delivery status of my future new Outback. She was joy to work with. She always took my calls, or returned them within a few minutes. I hadn't purchased a new car in many years; and I had been dreading the experience, but Ariel made it all so easy; and I know she gave me a great car at a great price. More

Great Saleswoman and experience We recently bought our first Subaru. Chrissy was our saleswoman and she is the best sales person I have every worked with. My father worked for Ford We recently bought our first Subaru. Chrissy was our saleswoman and she is the best sales person I have every worked with. My father worked for Ford so I have dealt with more than my fair share of car sales people. Chrissy was never pushy and always understanding. There were many situations affecting our possibility of getting the car and she never made is feel pressured or inadequate. She did everything she could and worked with the great Finance guy, Mark, and made the sale happen. But through the whole process they made sure that our situation and needs were the priority and not the sale. The only weakness was it was a long day. We were there all day but that had little to do with the dealership and more to do with our situation. More

Great experience! Stopped by Olathe Subaru to check out the new 2015 Outback, as it was on our short list for a new vehicle. We took one for a test drive with Chrissy Stopped by Olathe Subaru to check out the new 2015 Outback, as it was on our short list for a new vehicle. We took one for a test drive with Chrissy Eisenmann and she is great! Very knowledgeable about the vehicle and the Subaru brand in general. We were going to have to wait to get the vehicle we wanted but the next day, Chrissy called and emailed about a new loaded Outback that was delivered. We went right over to check it out and Chrissy gave us as much time as we needed to make our decision. We bought it! Although the dealership is small and not fancy, the people are great! Thank you!! More

Fast, Prompt non-nonsense service Contacted Olathe for a Specific type of car and Ted was both prompt and precise in his communications and met my requirements in a very timely manne Contacted Olathe for a Specific type of car and Ted was both prompt and precise in his communications and met my requirements in a very timely manner - no time wasted ; he always provided the response requested for and came through with the car I needed. Very professional. More

Friendly and Fun For me, the thought of buying a new car ranked up there with going to the dentist. Not really something I was looking forward to. Until I walked into For me, the thought of buying a new car ranked up there with going to the dentist. Not really something I was looking forward to. Until I walked into Olathe Subaru with a plan to test drive the Outback that I had researched and ponder the purchase. The Outback really does sell itself, but the staff at Olathe Subaru know how to deliver quality service in a friendly and fun way. I worked with Ted Leeper in sales and Mark Garvert in finance. Both were genuinely invested in making it the best possible car buying experience a person could have. I am very pleased with the service and look forward to seeing the team again. Definitely recommend these guys! More

Olathe Subaru is Outstanding Olathe Subaru has been outstanding. I have had one of the best car buying experiences ever at this dealership! I felt low pressure from Ted Leeper and Olathe Subaru has been outstanding. I have had one of the best car buying experiences ever at this dealership! I felt low pressure from Ted Leeper and he made sure to work with me and my family when buying the car. I was so happy with my experience and have continued to feel extremely satisfied when continuing to return to the dealership; they always make me feel welcome and valued as a customer. Thanks so much for a wonderful car buying experience! More