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Subaru of Olathe
Olathe, KS
397 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 397 reviews
May 11, 2017
I can recommend Trevor Ball as a Sales Consultant Trevor Ball, Sales Consultant, made this experience a good one. This is our third Subaru and the first one from Olathe Subaru. We went to this deale Trevor Ball, Sales Consultant, made this experience a good one. This is our third Subaru and the first one from Olathe Subaru. We went to this dealership primarily because Mr. Ball had joined the sales force. The experience was a good one; and we were able to get a very good deal on a new 2017 Subaru Outback Limited. More
by DRDDLPROF
Employees Worked With
Trevor Ball
May 09, 2017
Felt at home This was my second lease from Subaru. The Olathe dealership staff showed respect and compassion. I was treated very well and never felt any pressure. This was my second lease from Subaru. The Olathe dealership staff showed respect and compassion. I was treated very well and never felt any pressure. The staff welcomed me from the time I parked at the facility. Understood what I am looking for. Offered me a reasonable deal on a 2017 forester lease so that I can consult with my family. My family had different ideas because we were also looking for an additional vehicle (minivan) to replace our Camry. When I provided my family's thought, then both Zack and Brad offered me an unrefusable deal that fit perfectly to my circumstance. I was able to return my 2015 leased Subaru and walked away with a 2017 forester. Since 2014 I attest that the Olathe Subaru staff are well groomed to treat their customer as people and not as business. they provide excellent advises and recommendations. Both Zack and Brad treated me like a family. May God reward all of you. Keep up the excellent work dealing with people and not customer. Thank you Patrick for handling my concern. Thank you for your professionalism and understanding. You always take good care of me on car maintenance. Best wishes. More
by Shakil
Employees Worked With
Patrick Coleman, Brad Rose, Zach Peterson
May 07, 2017
Wonderful experiencePaul's assistance in finding the car I w Paul's assistance in finding the car I wanted and structuring the transaction in the manner that I wanted was terrific. Took a handful of his business Paul's assistance in finding the car I wanted and structuring the transaction in the manner that I wanted was terrific. Took a handful of his business cards to give to friends. Although, I'm afraid Paul will be promoted to sales manager before too many of my friends can buy cars from him. More
by Michael Dreiling
Employees Worked With
Paul Mpofu, Percy Starr
May 06, 2017
Friendly and knowledgeable about products. No high pressure Dealer has good inventory. Sales and financial people work well together. Relaxed atmosphere in the showroom, unlike other dealers. Very helpful with Dealer has good inventory. Sales and financial people work well together. Relaxed atmosphere in the showroom, unlike other dealers. Very helpful with the orientation to all the features. Today's autos have a lot of electronic whoofoo. This dealership has good initial orientation, and a good follow up system. More
by Old Coot
Employees Worked With
Jeff Massey, Percy Starr
May 04, 2017
Great Rainy Day at Olathe Subaru I received timely reminders of my over-due appointment for service. I was greeted in the Service Check-in area as an ole friend. . . .with Smiles, a I received timely reminders of my over-due appointment for service. I was greeted in the Service Check-in area as an ole friend. . . .with Smiles, and "How are you today?" The Service Manager - Patrick - is always there for any questions I might have and explained the need for repair parts. The waiting room had good coffee and was very clean! I spoke with a sales rep. on possibilities of getting a new Subaru - Zach D. provided non-sales pressure information on new 2017 models. He asked good questions to determine what may be best to meet my driving needs. As a loyal Subaru owner, I couldn't ask for better treatment. More
by Sandy2017
Employees Worked With
Patrick Coleman, Zach Dremel
April 28, 2017
Best service department ever Service is excellent! Patrick has been a fabulous service rep for the past few years while we have been in KC. The best service rep we have ever had a Service is excellent! Patrick has been a fabulous service rep for the past few years while we have been in KC. The best service rep we have ever had anywhere in fact! We are moving soon, but we will definitely miss Olathe Subaru Service. More
by Tdroller
Employees Worked With
Patrick Coleman
April 19, 2017
A headache. But Brad is Awesome. Olathe subaru sold me a car. I went to the DMV and got it registered. Now over a year later, I find out that the title for my car the dealership iss Olathe subaru sold me a car. I went to the DMV and got it registered. Now over a year later, I find out that the title for my car the dealership issued wasn't valid and I cannot get my vehicle registered because a SECOND title had been issued on my car. How is it even possible... you gave me the wrong title? So I have to get a purchasers signature and drive out to Olathe to get the manager to sign it. The manager, who when on the phone with me was very frantic as if there was no way that could have happened, and then blamed the girl who worked there before her. Fine, I don't care what the reason is, just fix it please. So I go down to get someone to sign this paper, the manager has no idea that I'm in the room when she tells her employee "Just tell her to come up her then" in a very bad attitude. Go back to the DMV with signed paper and the DMV tells me it will take 10 business days until I get my title. I called the manager at Olathe back and asked for them to please look into what happened with the situation with the title because it was a little nerve wrecking and I really wanted an explanation of why it happened. She said she would look into it and call me back first thing on Monday (it was a friday about 5pm so the DMV was closed already). No one ever said "sorry about that" and no one ever called me back. I feel incredibly at ease WAITING to get my title for a car I have been paying on for over a year. When I bought the car Brad Rose was an awesome dealer. He is very kind and he is not pushy. Got me my car for the exact price I wanted. This is exactly why I went with getting a car from them. Thanks Brad! However, the manager was not awesome. So now, because you didn't call me back Olathe Subaru manager, resolving the issue like you promised, I will just post this same review until you do the right thing. Because #1. I got pulled over for my vehicle not being registered, #2. I can not drive my vehicle for at least 3 more weeks because of backlog at the Dept. of Revenue to resolve the issue due to your mistake, and #3. This is one month of car payment rendered essentially useless, because I can't drive my vehicle legally. Therefore, a headache, but Brad is awesome. More
by sd
Employees Worked With
manager Lady. She never introduced herself so I don't know., Brad Rose
April 12, 2017
Great Expierence Vic Ejaz was great, he was not pushy and listened to what I said and made sure I was happy about my selection. I would most definitely recommend that Vic Ejaz was great, he was not pushy and listened to what I said and made sure I was happy about my selection. I would most definitely recommend that when buying a car at Olathe Subaru to speak to Vic More
by Lou
Employees Worked With
Percy, Vic Ejaz
April 12, 2017
Friendly, patient, professional We had a late night but everyone was patient and friendly. We had a good time actually. Everyone was helpful and the Outback is fantastic. We had a late night but everyone was patient and friendly. We had a good time actually. Everyone was helpful and the Outback is fantastic. More
by j jackson
Employees Worked With
Darrell James
April 07, 2017
Emergency Had not expected to need a car, so needed to be able to shop without pressure, and have all my questions answered. Wasn't in the mood for a sales pit Had not expected to need a car, so needed to be able to shop without pressure, and have all my questions answered. Wasn't in the mood for a sales pitch and appreciated not getting one. More
by Forester
Employees Worked With
Darrell James
