Subaru of North Tampa

Excellent service all around. Extraordinary place for a woman to go & be listened to! TU Extraordinary place for a woman to go & be listened to! TU More

Bought a car at this location and Will kindly shipped it to CO where I was relocating. When shipped, the car was late and Will recommended I get a rental in the meantime and he’ll take care of the rental fe to CO where I was relocating. When shipped, the car was late and Will recommended I get a rental in the meantime and he’ll take care of the rental fees. Sent the rental car receipt and received this confirmation “Check is approved , just needs to be signed by my GM and it will get to you id say by Monday , as soon as I get the tracking number I can send it to you as well”. That was Aug 9. Patiently waited and messaged every week with no reply. Was able to get ahold of Andres Sanchez who informed me that Will was now running the office and had been busy. Andres stated that he would “personally” take care of the check and have it sent out by the end of the week. That was Sept 18th. Now Oct 13th, I called Andres who claims he has “no idea what I’m talking about.” My first experience doing business with Subaru….and likely will be my last given the lack of communication and professionalism Subaru has employed. On top of not getting reimbursed for a rental car that I was recommended to move forward with, the team at Subaru of North Tampa failed to connect my information to the MySubaru app and further causing frustration and dissatisfaction with the company as a whole. More

My husband & I believe the service representative & department are as important as the vehicle. Jacob was introduced to us when we purchased my Crosstrek 3 years ago and he has continued to be very co department are as important as the vehicle. Jacob was introduced to us when we purchased my Crosstrek 3 years ago and he has continued to be very courteous & professional. He is an impressive young man and a credit to your dealership. More

Great and efficient! Very accommodating. Try to their word in regards to time it will take to service your car. Very accommodating. Try to their word in regards to time it will take to service your car. More

Great service. When initial fix did not solve the problem the second fix did, was free and they provided a loaner. Outstanding service and they stand behind their w When initial fix did not solve the problem the second fix did, was free and they provided a loaner. Outstanding service and they stand behind their work! More

Efficient and communicative. My only request would be for any advisor to help instead of having to wait for the one you are assigned to My only request would be for any advisor to help instead of having to wait for the one you are assigned to More

Jake is very knowledgeable and helpful and a great asset to the dealership - thanks again. to the dealership - thanks again. More

I really appreciated Jacob’s professionalism and courtesy, plus the work that was done on my vehicle and the loaner vehicle I got to use. But I wish my car would have been washed before I picked it courtesy, plus the work that was done on my vehicle and the loaner vehicle I got to use. But I wish my car would have been washed before I picked it up because I did say “yes” when asked if I wanted that done before pick-up. More

Unfortunately service provided by this dealership is subpar. Told me 90 minutes, I was waiting, to complete my service. After 2 hours and 15 minutes, I had to ask when it would be done. 15 minutes car w subpar. Told me 90 minutes, I was waiting, to complete my service. After 2 hours and 15 minutes, I had to ask when it would be done. 15 minutes car was “completed” but not all requested work was completed. 2nd time in a row they didn’t complete all requested work. Waited another 30 minutes for them to complete. Had to miss a meeting for work because of this. Service manager than told me I could have gotten a loaner…but when I scheduled my service I was told there wasn’t any loaners. Won’t be serving my car there again and won’t have my wife’s car serviced by another dealership under Morgan Auto Group. More

Darrell was great - video of updates was a nice touch. Love the car wash too! Clean lobby was able to work while I wait - thanks for he banana. Love the car wash too! Clean lobby was able to work while I wait - thanks for he banana. More