Subaru of Naples

They are just too busy to deal with you. Dreadful customer service. Work took four days instead of the promised 6 hours. They never answer their phones and if by some miracle you get a live p Dreadful customer service. Work took four days instead of the promised 6 hours. They never answer their phones and if by some miracle you get a live person, the person you need is always "Away from their desk". You leave messages they never call back. The worst in the whole state of Florida. More

George did a great job I came in without an appointment and George Allen was able to get me in quickly. The services I requested were completed quickly and properly and they I came in without an appointment and George Allen was able to get me in quickly. The services I requested were completed quickly and properly and they got me on my way when they anticipated they would. More

Professional and knowledgeable Having visited the dealership several times during my search for a new vehicle at no time did I feel pressured. All of my inquires were answered in a Having visited the dealership several times during my search for a new vehicle at no time did I feel pressured. All of my inquires were answered in a knowledgeable and professional manner. I would highly recommend Lenny Mustari, my salesman. More

Job Well Done!! We have had a Buick Enclave since 2009. We have been customers of DeVoe Buick since that time as well. When we first met Matt Colla, DeVoe salesman, We have had a Buick Enclave since 2009. We have been customers of DeVoe Buick since that time as well. When we first met Matt Colla, DeVoe salesman, we were so impressed with his friendly demeanor and his willingness to take time with us to find the right vehicle for us. Since that time, we have returned for a 2009, 2011, 2013 and now 2016 Enclave. Matt really cares about his customers and made sure we were thoroughly satisfied with all aspects of the sale, financing, vehicle color, ride and even how my phone and bluetooth connected. The five star rating I checked above is also for the excellent service we continue to receive from John Ruth and his team in the Service Department at DeVoe. Thank you all for a job well done!! More

Totally unacceptable. Made appointment for an oil change and tire rotation. Was very specific about tire rotation since two of the tire were brand new. Was clear about time Made appointment for an oil change and tire rotation. Was very specific about tire rotation since two of the tire were brand new. Was clear about time constraints and was told that there would be no problem. As time for my meeting approached was told they hadn't started it yet. Had to reschedulrle my meeting. After taking four hours later than scheduled was told my bill was over $750.00! They had arbitrarily replaced two tires. Told them to put my tires back on . I wrote to dealership and Buick and never heard from either. More

Personal & Professional From the moment you arrive at the DeVoe Service Center, you are treated as an individual with personal service. I have never felt like a number or jus From the moment you arrive at the DeVoe Service Center, you are treated as an individual with personal service. I have never felt like a number or just another customer. The professionalism of the staff is top notch! They are up front about costs, thorough with service, and do their best to estimate repair time. As an added bonus, their waiting room is inviting. More

Review of emergency service viit Outstanding service, outstanding location. Needed only an emergency oil change before a trip to the east coast. Car had not been driven for about f Outstanding service, outstanding location. Needed only an emergency oil change before a trip to the east coast. Car had not been driven for about five months, just sat in the garage since last oil change. More

Routine service and recall issue. Routine oil change, tire rotation and recall for power lift gate problem. Arrived at appointed time and was attended to immediately. Service finished Routine oil change, tire rotation and recall for power lift gate problem. Arrived at appointed time and was attended to immediately. Service finished within the estimated time frame. Have always had a good experience with the service department. Current vehicle is the 7th or 8th purchased from DeVoe over the years dating back to Eddie Smith. More

Great Service! Have a Subaru Outback...love it! Service at DeVoe is on schedule and done well. Larry and staff do a great job! Highly recommended. SLCoker Have a Subaru Outback...love it! Service at DeVoe is on schedule and done well. Larry and staff do a great job! Highly recommended. SLCoker More

Larry & his team are a great service group. Their time estimates are consistently accurate. They are efficient, pleasant and helpful. We had utilized another dealer's service department, but Their time estimates are consistently accurate. They are efficient, pleasant and helpful. We had utilized another dealer's service department, but after several visits to DeVoe we are very pleased so they will continue to be our service provider. More