Subaru of Naples

Review of emergency service viit Outstanding service, outstanding location. Needed only an emergency oil change before a trip to the east coast. Car had not been driven for about f Outstanding service, outstanding location. Needed only an emergency oil change before a trip to the east coast. Car had not been driven for about five months, just sat in the garage since last oil change. More

My entire experience was OUTSTANDING in every way. I have purchase new cars since I was old enough to do so and I must say the best experience I have ever had was at DeVoe's when I purchased my beautif I have purchase new cars since I was old enough to do so and I must say the best experience I have ever had was at DeVoe's when I purchased my beautiful 2015 Subaru Imprezza. Beginning with the Sales Manger, explaining my options with clarity and ease. The sales personnel were extremely knowledgeable and helpful every step of the way. Even when I get my car washed I am treated with a special kindness that seems to carry through in all the personnel I have been cared for thus far. A rare feeling for a female to have the trust I do in your dealership. Thank you for keeping the importance of good service in your dealership. More

just bought a 2016 Outback--fantastic salesman (Tom Fiore) Bought a 2016 Outback--delivered on time---Salesman was knowledgeable--answered all questions and was helpful--not pushy--paperwork process was smoot Bought a 2016 Outback--delivered on time---Salesman was knowledgeable--answered all questions and was helpful--not pushy--paperwork process was smooth and efficient---this is my 4th Subaru, first one bought in Florida--best experience with a Subaru dealership... More

great experience painless I can't say enough about how I and my wife were treated .It was the easiest car buying experience we ever had.Tom Fiore was absolutely terrific and up I can't say enough about how I and my wife were treated .It was the easiest car buying experience we ever had.Tom Fiore was absolutely terrific and upfront.I inquired at other places and online but dealing with him made it an easy choice ,plus I like to business with the local businessmen.Tom didn't push but rather explained all my options and prices and we were able to make an informed decision because of the way he operated.I liked him so much that when my highlander lease is up in Sept.2016 ,I'm going to lease another Subaru from Devoe and Tom.By the way his Lasagna is the best. More

Cracks on one area of the dash of my 2012 gmc trucks I spoke about the problemwith Mr. George Allen the customer service agent . He took some photos of the damage and promised me to call General Motors t I spoke about the problemwith Mr. George Allen the customer service agent . He took some photos of the damage and promised me to call General Motors to explain about the situation.Because of his dedication and effort, today my truck has a new dash and I just pay a deductible. I am more than happy to recommend your service department and the responsibility of Mr. George Allen. More

A- 1 service George has serviced my vehicle for many years.......Thanks much for all you do....... Good job..... Bert, Service is very important to me,and you h George has serviced my vehicle for many years.......Thanks much for all you do....... Good job..... Bert, Service is very important to me,and you have there for me each time........ Thanks much..... More

always an excellent experience Always the best experience. I bought my Subaru there and I always get dealer service! Larry and his staff are beyond expectation. Why would any one Always the best experience. I bought my Subaru there and I always get dealer service! Larry and his staff are beyond expectation. Why would any one go anywhere else??? More

VERY SLOW service department! Our second experience with DeVoe's service department has been worse than the first. We won't be back. We were expecting to wait about an hour and a Our second experience with DeVoe's service department has been worse than the first. We won't be back. We were expecting to wait about an hour and a half, but after waiting two and a half hours we asked for status. John Ruth, who checked us in asked,"You still here?"! Then he said they have only one diesel tech and MIGHT start on our vehicle in mid-afternoon. We live an hour from this dealership and had no way to leave the vehicle there and he said he didn't know we were waiting! Said we should've scheduled for earlier in the morning, though they offered only the 10:00 when we called a week earlier. Very frustrated! We took our vehicle and left to find service elsewhere More

Great sales experience but service.. not Bought a used low mileage Terrain and had a great buying experience. Soon after Onstar sent a message to say the car hadn't he'd 25k service - it was Bought a used low mileage Terrain and had a great buying experience. Soon after Onstar sent a message to say the car hadn't he'd 25k service - it was an approved vehicle with 32k miles on when i bought it.. Called the service dept and was assured it had been serviced but no evidence to back it up. Got a call to say it needed an oil changed and tyre rotation (pre-paid) - called back to book in - got VM and left a message - no call back. Called again got VM left a message - no call back. Called again - got VM went back to switch and was put thru to another # - got VM. Finally got to speak to a person and was told 1 week wait. Took the car in - very friendly, nice lounge and when told it was completed got a sheet to say the work had been done and a 'complementary' car wash. The car was dry, still covered in dust with fly squash on the screen and the paper mat and plastic sheet were on the seat. No matter and i was in a hurry so left and 2 miles down the road checked that the oil change had been reset - the tyre pressure screen came up first and on the coldest day of the year with cold tyres it read 2 tyres at 47 psi, one at 48 and one at 49. The recommended pressure is 35 and the safe maximum on the tyre is 44. On a hot day at freeway speeds there would have been rubber (and perhaps us) all over the road. Called the dealership - got VM so left a message. Got a call back to say I should check the tyres at standstill because if id been 'swerving from lane to lane' the tyres may have got hot - Really?? I've driven around 1.5m miles in 5 continents and never known a 14psi increase even in the sahara. There was no apology, no explanation just 'bring it back and we'll reset them - i got the impression this was nothing out of the ordinary. Let me tell you guys, i do not need Devoe to put air in or take air out of my tyres. i do need you to take care of my car properly More

Great repair,Brought car in with front end damage and the collision center gave me a free rental.The did a great job and gave me the car back better the befor the crash. collision center gave me a free rental.The did a great job and gave me the car back better the befor the crash. More