Subaru of Morgantown

The service center is very bad to say the least. I took my car in to get a new rim, an alignment, a state inspection, and to check my hood latch because it wasn’t latching right. They called me and s I took my car in to get a new rim, an alignment, a state inspection, and to check my hood latch because it wasn’t latching right. They called me and said I needed the sway bars fixed before the inspection so I agreed. Then they called and said there was nothing wrong with my hood but that my trunk and gas tank weren’t latching. I told them that the trunk is fine you just needed to make sure the trunk button on the inside of the car wasn’t pulled up because that’s how you open the trunk. They called back and told me it was going to be 60$ more to “diagnose” my trunk not latching. I walked in pushed the button down and shut the trunk. I picked up on the car holding only the trunk, so clearly it was latched. The guy said “the gas tank won’t latch either” so I walked around the other side and shut the gas tank and he said “oh that’s news to me”. After that, they still charged me the fee and didn’t give me the inspection sticker because the guy in the shop argued that the trunk still didn’t latch. Reminder that I had just picked up on the car with the trunk. After that, the customer service lady questioned whether I knew what it was like to work for no money. I am an RN and have done hundreds of community service hours. She then said “I was going to take the inspection off the price but since you got mad I’m not.” Very disrespectful and unprofessional. Please never ever take your vehicle here. More

Unprofessional disorganized and untruthful Receipt said they put 6 quarts in and obviously my car was way over full. I checked. Brought it back for oil consumption test in 1200 miles it had us Receipt said they put 6 quarts in and obviously my car was way over full. I checked. Brought it back for oil consumption test in 1200 miles it had use a quart. They said it hadn’t used any oil because it was full at 5 quarts. More

Lied all the way around Was told they could get me in a car, caused me to wait almost a week to finally call and say they couldn't find anything. They was more worried about Was told they could get me in a car, caused me to wait almost a week to finally call and say they couldn't find anything. They was more worried about selling me a new one then a used one! They show vehicles on their lot that they don't even have, make no point to even call to tell you that said vehicle you wanted to look at wasn't even there. I didn't find this out till I drove to their lot and after 30 minutes was told we don't have that vehicle. After that they didn't even want to entertain putting me in another used vehicle they wanted to sell me a new car something I was not interested! More

Service Review We have been treated so well by John Howard Subaru both in sales and service. Fred was our tech this time and kept us updated as were so busy took We have been treated so well by John Howard Subaru both in sales and service. Fred was our tech this time and kept us updated as were so busy took longer Very nice. They even washed our car! Great! More

Helpful, fast, easy, accommodating I had a great experience. The people helping me were knowledgeable about the cars and were accommodating with all of my questions. They were concerned I had a great experience. The people helping me were knowledgeable about the cars and were accommodating with all of my questions. They were concerned with my satisfaction and made me as the customer the priority. Everyone was very friendly and helpful at all times. More

Excellent and timely service--extremely Customer friendly No problems encountered. Everyone we dealt with was so efficient and polite. We were very impressed with both the friendliness and also the efficien No problems encountered. Everyone we dealt with was so efficient and polite. We were very impressed with both the friendliness and also the efficiency we encountered. More

Awesome service Excellent customer service will come back again, again, and again. Very courteous, kept me up to date, and Appreciate all they do to help me with my v Excellent customer service will come back again, again, and again. Very courteous, kept me up to date, and Appreciate all they do to help me with my veh More

Extremely accommodating Was there to a recall, was told it would take a while to make the repairs. The staff offered to take me somewhere and pick me up or provide lunch. Was there to a recall, was told it would take a while to make the repairs. The staff offered to take me somewhere and pick me up or provide lunch. More

Very efficient and friendly. I was very pleased at how quickly they scheduled us. They were also very customer friendly and efficient. They reminded us since we purchased our veh I was very pleased at how quickly they scheduled us. They were also very customer friendly and efficient. They reminded us since we purchased our vehicle there we did not have to pay for the yearly inspection, if they had not checked, we would not have known. More

Exceptional staff, had a great experience. John Howard Motors provided me with a great experience. They were very friendly, knowledgeable, and honest. I would recommend them to all of my family John Howard Motors provided me with a great experience. They were very friendly, knowledgeable, and honest. I would recommend them to all of my family and friends! More