Subaru of Morgantown

Friendly and competitive and worked hard to get us a great deal. Follow up calls made to make sure we were satisfied and had no questions great deal. Follow up calls made to make sure we were satisfied and had no questions More

Hmmm great the little red fox jumped over the little box why should you have to write a review. Kinda crazy. After you already rated them why should you have to write a review. Kinda crazy. After you already rated them More

Very nice staff, kept me informed all through service. My son was also there for an issue with his AC and they went above and beyond to get him out as soon as possible, even offered to order him food during son was also there for an issue with his AC and they went above and beyond to get him out as soon as possible, even offered to order him food during his wait :-) More

Highly recommended My experience with leasing a new Subaru Forester was very good. Joshua Phelan was incredibly helpful in giving us a test drive and explaining all the My experience with leasing a new Subaru Forester was very good. Joshua Phelan was incredibly helpful in giving us a test drive and explaining all the features in the car. More

Okay. Need to work on their follow-up. Still haven’t heard back on one matter. Battery went bad 2 weeks after purchase. Bud was fantastic. heard back on one matter. Battery went bad 2 weeks after purchase. Bud was fantastic. More

This store has been great after it has come under new ownership last year. I would highly recommend to anyone looking to buy or service in the Morgantown area. ownership last year. I would highly recommend to anyone looking to buy or service in the Morgantown area. More

I won't go back there Terrible experience! I made appointment to have state inspection. They did an inspection than told me my state sticker was expiring soon?? But everyth Terrible experience! I made appointment to have state inspection. They did an inspection than told me my state sticker was expiring soon?? But everything else looked good. They couldn't tell me the difference in inspections but they did another state inspection and found I needed new rear brakes, they said I barely passed but gave me a sticker. I took my car to another auto shop and they agreed I needed rear brakes but the cost to fix was $150 less than Subaru. Subaru charged me an outrageous amount to have my wipers changed. AND since I bought the car there the inspection should have been free but charged me for that also. Don't go there! More

Things seem to have improved This was my original review, which I wish to modify: 1-started cleaning out my old car before I made any decisions 2-5 sales men in room tag teaming This was my original review, which I wish to modify: 1-started cleaning out my old car before I made any decisions 2-5 sales men in room tag teaming one buyer? 3-not many discounts given 4-vehicle service contract not disclosed 5-attempted to get refunds for vsc and gap and nothing every is followed through on New Manager reached out to me, explained that all previous issues have been addressed and those practices (and people) are no longer in place. He ultimately helped me achieve my goal of F&I product refund. I am hopeful that updating and bettering my review encourages more people to at least go there and look/compare. Just be careful and question everything. (that advice is for any car dealer on the planet, certainly not limited to this one). More

Car Buying Experience I recently purchased a car from John Howard Subaru. Sam Simpson was a huge help in making the process quick, easy, and enjoyable. The next time I need I recently purchased a car from John Howard Subaru. Sam Simpson was a huge help in making the process quick, easy, and enjoyable. The next time I need to purchase a car, I will definitely be going to Sam for help. More

The service center is very bad to say the least. I took my car in to get a new rim, an alignment, a state inspection, and to check my hood latch because it wasn’t latching right. They called me and s I took my car in to get a new rim, an alignment, a state inspection, and to check my hood latch because it wasn’t latching right. They called me and said I needed the sway bars fixed before the inspection so I agreed. Then they called and said there was nothing wrong with my hood but that my trunk and gas tank weren’t latching. I told them that the trunk is fine you just needed to make sure the trunk button on the inside of the car wasn’t pulled up because that’s how you open the trunk. They called back and told me it was going to be 60$ more to “diagnose” my trunk not latching. I walked in pushed the button down and shut the trunk. I picked up on the car holding only the trunk, so clearly it was latched. The guy said “the gas tank won’t latch either” so I walked around the other side and shut the gas tank and he said “oh that’s news to me”. After that, they still charged me the fee and didn’t give me the inspection sticker because the guy in the shop argued that the trunk still didn’t latch. Reminder that I had just picked up on the car with the trunk. After that, the customer service lady questioned whether I knew what it was like to work for no money. I am an RN and have done hundreds of community service hours. She then said “I was going to take the inspection off the price but since you got mad I’m not.” Very disrespectful and unprofessional. Please never ever take your vehicle here. More