Subaru of Morgantown

I was looking for a very specific color Jeep Wrangler for my winter house in Florida - Gobi Metallic, with black leather interior for quite some time and came across one, on the internet, at this dealer. my winter house in Florida - Gobi Metallic, with black leather interior for quite some time and came across one, on the internet, at this dealer. I reached out on their website and was contacted by their sales team who went over the car with me. I asked, specifically, if there were any issues with the car, since I was buying over the internet and would not be seeing the car, that I needed to know about before making an offer; dents, burns, rust etc. I was told the only issue was the interior trim was hydro-dipped in some weird blue and red pattern. They sent pictures and, after determining the cost to replace all of the ugly dipped pieces, I made a cash offer, which they accepted. I sent a check and called to see if I physically had to show up at the dealer or if I could, as I have with several other cars in the past, simply wait for the funds to clear before sending a transport truck to pick it up. Unfortunately, WV state law dictates that I would have to come there to prove my identity, so I booked a flight and arranged to pick up the Jeep at 9 AM on Wednesday December 30th, in order to drive it down to Florida that day. On the 30th I arrived at 5 minutes to 9 and I was greeted at the door by my salesman, who told me he had just taken the car to fill the tank with gas (which is important later) and had all the paperwork ready and, as I requested got me out of the dealer in about 15 minutes since I had an 1088 mile trip ahead of me...this is where things take a turn for the worse. I get in the car and, literally, the first thing I notice is the windshield is cracked. I call the salesman who came outside with his manager and verified the windshield issue. Ultimately, the manager agreed to pay to replace the windshield. Had that been the only issue, this would have been a glowing 5 star review, however, it was just the start of things you don't expect to deal with at a franchise or corporate dealer. Since I was using my phone for navigation when I left I didn't have the radio on until I got onto the highway, at which point I realized the radio was incapable of reaching any station, am or fm. I also noticed that there was space between the radio and the trim around the radio which I tried to push in, but it kept popping back out, I figured with was just an antenna issue and a clip problem and kept driving. When I finally stopped for gas, when I pulled the gas cap cover door open, the entire gas cap cover pulled away from the car, which, to be sure, the salesman knew about since he fueled up the car that morning. While fueling up I looked around the car and saw minor blemishes, to be expected on a 3 year old car. I also found that the door hinges were covered in rust, something one would not expect, and, something the salesman should have alerted me of when I asked him about blemishes. I also popped the dash back and found that two of the metal clips on the dash that secure it in place were missing which is why the dash was not secure. When I got to Florida the next day I gave the car a good once over and found that the element that attached to the rear window to power the rear defroster was detached from the window, thus disabling the ability for me to use the rear defrost. I also inspected the tires and found that the four tires on the car were all hitting their wear indicators and the spare tire was in terrible shape. These are all issues that the salesman, if he was honest, should have told me about. I reached out to the GM, Ryan Shank, on Monday January 4, but he did not answer. I left him a message, however, at this point, I have not heard back which, considering how mislead I was, is to be expected. I bought from a dealer because they inspect the cars, however, I don't believe this car was ever inspected! The fact that they believed this vehicle was in acceptable condition to be sold should concern anyone looking to purchase a used car from these people. I reached out to their corporate office, Lithia Motors and spoke to Katelyn. Nothing was done, so it's reasonable to assume that fraud is an acceptable practice with this company. I have many pictures in order to prevent the dealer from denying their negligence. More

The sales associate I worked with seemed new to process but I worked with him trusting that it would all turn out ok. It most certainly did not turn out ok. Over a month after my purchase and they still ha but I worked with him trusting that it would all turn out ok. It most certainly did not turn out ok. Over a month after my purchase and they still haven’t sent the payoff check on my trade in. I’ve been trying to work with them and given them everything they’ve asked for but after 2+ weeks there has been no result and they stopped answering my calls. They were actually connecting me to a voicemail of man that doesn’t even work there anymore. Hoping that the case I filed with Subaru corporate will yield better results. It’s absolutely ridiculous for a Subaru dealership to pull this kind of crap on a customer. More

Very nice and clean place, sales person very nice and helpful. helpful. More

For never having owned Subaru previously, this was a painless process. Still learning about the manty features and my questions are answered quickly by email. The personnel helped with my out of state painless process. Still learning about the manty features and my questions are answered quickly by email. The personnel helped with my out of state experience and made sure I was comfortable before I drove home. More

Excellent to deal with, good service, fair trade in valuing and pricing on the new vehicle. I would highly recommend this dealership for the purchase of a new Subaru. valuing and pricing on the new vehicle. I would highly recommend this dealership for the purchase of a new Subaru. More

Purchased a new car at this dealership and I could not be happier. Everyone was very courteous and professional. Contacted them through email and ended up purchasing a new Forester. happier. Everyone was very courteous and professional. Contacted them through email and ended up purchasing a new Forester. More

Logan was great and very easy to work with. Overall it was my first pleasant experience buying a car. Logan was friendly and personable and just a nice guy. was my first pleasant experience buying a car. Logan was friendly and personable and just a nice guy. More

Bought car there because experienced salesman and manager knew how to sell a car. Manager at this dealership was actually in his office not at a golf course and jumped up to evaluate my trade in! knew how to sell a car. Manager at this dealership was actually in his office not at a golf course and jumped up to evaluate my trade in! More

Very helpful staff, determined to help me buy the car I wanted. This was my first car buying experience and they helped me out a lot. Made it less stressful. wanted. This was my first car buying experience and they helped me out a lot. Made it less stressful. More

Nothing can really be rated perfect, but they are pretty close. The whole process was completely painless. They took care of everything and explained how everything on the car worked. close. The whole process was completely painless. They took care of everything and explained how everything on the car worked. More