Subaru of Mandan

Second purchase from Kupper, second great experience Just picked up a 2016 Outback from Kupper Subaru in Mandan North Dakota. Our first purchase from Kupper in 2013 went smooth and this purchase did not Just picked up a 2016 Outback from Kupper Subaru in Mandan North Dakota. Our first purchase from Kupper in 2013 went smooth and this purchase did not disappoint! Shawn Weekes and Allison Gaw were polite, thoughtful, professional and pleasure to work with. I highly recommend Kupper and their staff if looking to purchase a new or used vehicle. More

Great experience once again. I've done a few deals with Kupper Subaru and every time its been a smooth and enjoyable experience. They are very helpful and willing to work with you I've done a few deals with Kupper Subaru and every time its been a smooth and enjoyable experience. They are very helpful and willing to work with you, very professional and courteous. More

Not helpful! Called on Monday to set up appointment to have a seatbelt replaced and spark plugs installed. I live three hours from Mandan and had other appointment Called on Monday to set up appointment to have a seatbelt replaced and spark plugs installed. I live three hours from Mandan and had other appointments in Bismarck on the following Friday, service department was completely uninterested in trying to do this work on the day I would be in town. So I will never darken the doors of this dealership again. Service employee was completely no help in fixing and maintaining our subaru. Very dissapointed. Sales sells the first car, service sells the rest. More

Service work on my Outback I am now the owner of a second Subaru Outback. What prompted me to purchase a second Subaru was the service. The staff is always very friendly and pro I am now the owner of a second Subaru Outback. What prompted me to purchase a second Subaru was the service. The staff is always very friendly and provides great service. More

New Vehicle Went in to talk about getting a different vehicle, the guys were a great help and I walked out with a new vehicle the same day! I will continue to go Went in to talk about getting a different vehicle, the guys were a great help and I walked out with a new vehicle the same day! I will continue to go back for years! Tom Fetch always makes sure that I am well informed and don't make any decisions unless I am sure about it. I couldn't be happier! More

The ONLY reason Kupper didn't get 5 stars! I had made an appointment. for service on our 2014 Outback through their website, but when I arrived for said service they had no record of the appoin I had made an appointment. for service on our 2014 Outback through their website, but when I arrived for said service they had no record of the appointment. They were kind enough to fit me in to their schedule and I was on my way within the hour. Nice, friendly folks to work with and the Subaru is everything they say it is-a terrific vehicle. More

Fast and efficient service Always simple to schedule an appointment and easy to add additional services. My last visit I had forgotten to schedule a tire rotation but they had n Always simple to schedule an appointment and easy to add additional services. My last visit I had forgotten to schedule a tire rotation but they had no problems adding it to the schedule. And was in and out in a half hour! They checked many items and let me know of the results, giving honest recommendations of tire life, battery life, etc. Very courteous and as usual a pleasure to work with. More

Had car serviced We got to the service dept. on time and they did the 18 thousand mile inspection while we waited in the lounge area and had some pop corn and water to We got to the service dept. on time and they did the 18 thousand mile inspection while we waited in the lounge area and had some pop corn and water to drink the car was done in 45 mins. and we were on our way out . More

Buy new car. We dealt with a fellow by the name of Tom Fetch. I had talked with him over the phone before we made the 4 hour trip to Mandan. When we got there I We dealt with a fellow by the name of Tom Fetch. I had talked with him over the phone before we made the 4 hour trip to Mandan. When we got there I felt as if we were old friends already. He treated us with respect and he and I were jousting back and forth like a couple of old horse traders. He was very helpful and got several models out of the snow for us to try out. We ended up buying a new car other than the model we thought we wanted. so far so good. More

I have always had great service and trust in them, until now Generally I have always had good service. But my recent trip was disappointing. I left there feeling like I am the stereotypical woman who was taken Generally I have always had good service. But my recent trip was disappointing. I left there feeling like I am the stereotypical woman who was taken advantage of at the car shop. I had some maintenance issues that needed to be fixed and also asked them to look at my car starter (which was purchased at a different shop in town years ago). I was told it was the transmitter in my remote and it was recommended that I buy a new remote, which I did. It was a few days before I tried to use my remote starter, and when I did the new remote was doing the same thing the old one was doing, not starting my car. I took my car back down to the dealership and was told that if their technician was to look at it I will be charged (what did I just pay for a few days ago??) and they recommend I go back to the shop that installed it and have them look at it. I asked them why then was I sold a new remote and can he tell me if that was even the problem to begin with since it is STILL NOT WORKING. I was told he couldn't be sure. So obviously they sold me a new remote and then did not even try it out to make sure it was working before returning my car to me (my own stupidity for trusting them and not testing it out right then and there too). I have always had my Subaru serviced at the dealership because I felt I was treated well and they were trustworthy (even though I know I could have the work done cheaper elsewhere). After this experience I am not positive I will be as loyal to them. More