Subaru of Loveland

Two Lemons Purchased Here I first purchased a used vehicle from Davidson-Gebhardt Cheverolet's Subaru of Loveland dealership in October 2016. The dealership agreed to fix the h I first purchased a used vehicle from Davidson-Gebhardt Cheverolet's Subaru of Loveland dealership in October 2016. The dealership agreed to fix the heater, a passenger's seatbelt, a sunroof motor and a sunshade bracket in the 2004 Nissan Morano. It was almost two months from the time of purchase before I recieved the car. The first dealer I worked with, Pat, did not provide me with updates, was hard to get a hold of, and snapped at me when I expressed my frustration at not being in the know about the status of my vehicle (I was told that I could go pick up my car from the third party service shop and pay for the work myself). I was passed on to the general manager, Chris, who was apologetic about his employee's behavior, and provided me a borrowed dealership car to use until my car was presented to me. I repeatedly expressed my gratitude for this service as I'm a single mom and had no other vehicle (my previous car was totaled by an uninsured driver) and I was put into a difficult situation having to wait much longer than expected to drive away with the vehicle I had purchased. When I did receive my car, it died due to a failed alternator, while driving on the highway, within two weeks of driving off the Subaru lot. The heater was also still not working for the two weeks I drove the vehicle, despite that the radiator had been replaced - I was told. (It was winter, with daytime temperatures reaching as low as single digits and I had to wrap my children in blankets to ride in our car.) I contacted the Nissan service shop and spoke with the service manager who informed me that they had recommended a radiator replacement to the Subaru dealership, but the dealership only approved a radiator flush (which was attempted two times as it did not fix the issue). Again, please note that I was told by the dealership that it had been replaced. I contacted the Subaru GM and he agreed to pay for the alternator replacement and let me trade the vehicle back in. He said he would look into having the vehicle towed to his service shop and repaired. After several days, and having not heard from Chris, I reached back out to him and to the car service shop where my vehicle was located several hours away. The car shop told me that the work was done and I could come pick up the vehicle. When the Subaru GM, Chris, returned my calls, he told me he had changed his mind about letting me trade back the vehicle. I insisted, as I did not trust the quality of the vehicle as it had been described to me (especially after learning that the radiator had not been replaced as I had been told). Prior to this, I had a enjoyable working relationship with Chris. At this point Chris raised his voice at me and began telling me that there was "no pleasing" me, and I was ungrateful for all the "bending over backwards" they had done to make me happy. He continued, unprofessionally, to tell me that he had no legal obligation to fix the radiator or take the car back (this is true) and that if I wanted a car without "issues" I should buy a new car. I did not raise my voice back at Chris or insult him, but I did insist that he take the car back. Eventually he agreed to this. Chris never spoke to me again, although I went on to trade the vehicle back and upgrade for a newer vehicle. I saw Chris three more times at the dealership during this process, and each time he would turn around and walk the other direction - refusing to greet me or shake my hand. (Even if Chris did not enjoy working with me, I believe this behavior is not reflective of the maturity required of a general manager, especially taking into account that I was always respectful in my words and tone to Chris and his employees regardless of my ongoing frustrations with the circumstances and service provided.) I was contacted by the dealership's newly hired dealer, Rich, to complete the trade. Rich was very nice, and stayed in frequent contact during the two weeks I worked with him. Unfortunately the newer used vehicle I purchased through Subaru of Loveland (a 2011 Subaru Forrester) threw two rods through its engine within two months of driving it off the lot. This required a complete engine replacement (an approximately $6000 repair). Subaru of Loveland will currently not contact me back. I purchased this vehicle, paid outright, in January 2017 and four months later I still have not received the title for the car, though I have left several voicemails with this department (specifically Denise). I was sold an $8000 car and $11,000 car - both of which did not run longer than two months after purchase without major repairs. Subaru of Loveland is not legally obligated to; as the GM informed me, the Lemon Law only applies to new cars. However, I would not recommend purchasing a vehicle from a dealership who stands firm in it's legal right to not do "the right thing" per its customers. It can be assumed that a used vehicle with s large price tag would be a running vehicle. I was not treated professionally. I was told I was a problem customer because I was requesting a vehicle that ran, I was requesting repairs in a timely fashion, and I was requesting good communication. If you are in the market to buy, I would highly recommend purchasing a vehicle from a different dealership than Subaru of Loveland. My experience with them has been a nightmare. More

Outstanding from start to finish! We purchased a new car with Todd S as our sales consultant. From beginning to end, this was a wonderful experience and we HIGHLY recommend Subaru of We purchased a new car with Todd S as our sales consultant. From beginning to end, this was a wonderful experience and we HIGHLY recommend Subaru of Loveland and particularly Todd! Nicely done! More

Genuine People and Amazing Service From beginning to end, my entire experience with Loveland of Subaru was extremely professional and enjoyable. The individual who assisted me in the sa From beginning to end, my entire experience with Loveland of Subaru was extremely professional and enjoyable. The individual who assisted me in the sale, Rich Moss, went above and beyond to search and get the perfect vehicle for me. I am a very busy man, and being able to communicate through text and over the phone was very helpful. Their finance department was up front, transparent and explained everything clearly and efficiently. These guys are not your normal cars salesman, they are genuinely good people. I can't recommend these guys enough, just visit them yourselves and and experience what sincere customer service feels like. More

Excellent Service From Beginning to End I was initially interested in purchasing a used car. I wasn't able to get financing but they did find out that I could finance a lease. They could hav I was initially interested in purchasing a used car. I wasn't able to get financing but they did find out that I could finance a lease. They could have just told me they couldn't help me, but Rich went above and beyond to help me get a car and help me through the whole process. He even picked me up from my house in Boulder and drove me all the way to the dealership in Loveland. More

Stress-free Experience After checking some vehicle inventories online, I decided to visit Subaru of Loveland to test drive a Forester. I worked with Rich Moss and he was ve After checking some vehicle inventories online, I decided to visit Subaru of Loveland to test drive a Forester. I worked with Rich Moss and he was very willing to help me and answer all of my questions. I ended up buying the car I test drove and Ross made it a very easy and enjoyable experience. More

Efficient and relaxing! Todd made the whole experience great for me. He was quick to help us out, and made the process feel smooth and low stress. I always feel uncomfortable Todd made the whole experience great for me. He was quick to help us out, and made the process feel smooth and low stress. I always feel uncomfortable at dealerships, but with Todd there was no pressure. It was great and I'm thrilled with my Subaru still months later. More

My first enjoyable experience in buying a new car. In my 80 years of buying and owning new cars, this was the first time that the experience was painless. The salesman, Rich Moss, is pleasant, knowledg In my 80 years of buying and owning new cars, this was the first time that the experience was painless. The salesman, Rich Moss, is pleasant, knowledgeable, and made me feel confident in dealing with him. The other members of the staff that helped us were equally good. Until this experience with Subaru of Loveland, I was not looking forward to having to buy a new car. The only negative, is having to go back so many times to have all the accessories installed. All-in-all, Kudos to Subaru of Loveland. More

My First Car Buying Experience Todd Seipelt was great to work with. He made my first car buying experience both painless and educational. He was upfront about everything, extremely Todd Seipelt was great to work with. He made my first car buying experience both painless and educational. He was upfront about everything, extremely informative, and explained the entire process in detail. His calm, kind, professional demeanor truly made making a decision a stress-free experience. The dealership went above and beyond in getting me into the car I wanted and taking care of me long after the deal was closed. I love my new Crosstrek! More

Stress Free! I sold my vehicle quicker than expected and was left scrambling for a week to find a new vehicle. I eventually wound up at Subaru of Loveland and I co I sold my vehicle quicker than expected and was left scrambling for a week to find a new vehicle. I eventually wound up at Subaru of Loveland and I could not be happier with my experience. Rich Moss took great care to make the car buying process actually enjoyable. What was a stressful week turned into an exciting day. Rich was easy to talk to and very friendly. I felt no pressure to purchase and did not feel uncomfortable negotiating. I could not be more pleased with my first Subaru, and plan on purchasing all of my future vehicles from Subaru of Loveland! More

Rich is amazing to work with!!! I came from out of state to purchase my 2017 Impreza. Rich was absolutely amazing to work with! He was very friendly, polite, and professional on the I came from out of state to purchase my 2017 Impreza. Rich was absolutely amazing to work with! He was very friendly, polite, and professional on the phone and in person. He has followed up with me on a number of occasions! We will definitely be working with Rich again when my wife and I purchase a new car for her. Len was also great! Making sure I knew all of the bells and whistles my Impreza had, also following up with me to see if I had any additional questions about the car. More