Subaru of Loveland

We didn't even buy from them! Rich Moss is one of the most honest salesmen I have had the pleasure of dealing with. As we were shopping for a Subaru Impreza we met Rich to look at Rich Moss is one of the most honest salesmen I have had the pleasure of dealing with. As we were shopping for a Subaru Impreza we met Rich to look at their used inventory. They didn't have much so instead of pressuring us into a new one Rich took my number and told me he would let me know if they received a trade in that met our needs. We then proceeded to another dealership to look at their used inventory. We test drove two cars and were pleased but when we sat down to discuss pricing the quote seem off. We ended up leaving. Feeling a little frustration with trying to find a clean used Impreza we started to entertain the idea of a new one. Valley Subaru sent us a very attractive email offer and so I asked Rich, without telling him which dealer sent the offer, if he could match or beat the offer. He immediately said no and told me that the price they gave me is impossible and that they would make up for it once I got to the dealership. At first, I thought he was just trying to bash the other dealer so I emailed back and asked for an official quote. When I received it there it was...$595 "VTR" that was a fee not mentioned in the previous price email. So I called and asked why it was on there when it wasn't mentioned before. I was told that it was negotiable but I needed to come down to the dealership so the salesperson could have the leverage to negotiate the "VTR" fee! I said I don't want the "Vehicle Theft Recovery". The sales person said, "well if we are going to honor the price without the "VTR" then we need to see a quote from another dealer that will do the same. Rich was right, and had the courtesy to warn me. Valley Subaru never intended to sell me at the price quoted, they always planned on sneaking in the "VTR" $595 fee. How embarrassing to be caught in a lie. I called Rich, thanked him for the honesty and told him that if we went NEW he had earned our business! However the next morning we found a used Impreza on Craiglist that was just what we were looking for. I let Rich no, and we will be servicing our car with Loveland Subaru. The honesty in which we were dealt with there is rare now days, and it is also extremely comforting! If I were ever in the market again I would ask for Rich Moss at Loveland Subaru! More

Satisfied Customer in Longmont I purchased a wonderful outback from Loveland Subaru and it was worth the drive from Longmont. Rich was my salesman and helpful in every way. He was p I purchased a wonderful outback from Loveland Subaru and it was worth the drive from Longmont. Rich was my salesman and helpful in every way. He was professional and on top of the whole process, always. He got me the exact car I'd requested and made the trade in and purchase of my new car easy. No high pressure, just great customer service ! Les was very helpful in teaching me all about the interworkings of my car. I am so glad I made a trip to Loveland Subaru and am a very satisfied customer. More

Customer Service Sets the Bar HIGH Let me start with the end ... I would buy another car from this dealer in a heartbeat. The customer service they exhibited was above and beyond any de Let me start with the end ... I would buy another car from this dealer in a heartbeat. The customer service they exhibited was above and beyond any dealership experience I've ever had. First, my sales rep Rich drove the car to my house so I could drive it. Then when I drove an hour to the dealership the next day, Todd (the finance manager) had all of the paperwork ready to sign. So, I was in and out the door in less than 15 minutes. Thank you, Rich, Todd and Subaru of Loveland, for the kindness and respect you showed me. I'm a customer for life! More

Easy purchase Rich was "just right in his sales approach". Friendly, helpful, answered all our questions, stayed a little overtime to get things finished. We drov Rich was "just right in his sales approach". Friendly, helpful, answered all our questions, stayed a little overtime to get things finished. We drove our new Legacy home in about an hour. More

Easy purchase and very good service No 6 hour hostage negotiations. Just easy answers, up front pricing and trade values. Nice folks. we were very happy with trading in our truck and b No 6 hour hostage negotiations. Just easy answers, up front pricing and trade values. Nice folks. we were very happy with trading in our truck and buying a Subaru. Good experience both before and after the purchase. More

Love our Outback 3.6 Such a fantastic experience! Rich Moss was very helpful in answering all our questions and went above and beyond to make our buying experience enjoya Such a fantastic experience! Rich Moss was very helpful in answering all our questions and went above and beyond to make our buying experience enjoyable. Our 2018 Outback 3.6 is such an incredible ride....love, love, love it! More

Great experience with Rich Moss Rich was incredibly helpful even when we came in late on a Friday night. He had my car ready to go by 10am the next morning! Great sense of humor and Rich was incredibly helpful even when we came in late on a Friday night. He had my car ready to go by 10am the next morning! Great sense of humor and very knowledgeable. I love my new Subaru Forester XT!! More

Loving our new 2018 Crosstrek Rich was really friendly and non-intrusive with us from the very start and he worked hard to find the perfect car for us. We were upset when the car w Rich was really friendly and non-intrusive with us from the very start and he worked hard to find the perfect car for us. We were upset when the car we had a deposit on was unfortunately sold by another dealership but Rich was able to find us another car that suited our needs and had it delivered to us the next day. The customer service that Rich, Zach and Len gave us helped to make the experience worth while. More

Excellent low pressure service We had a fantastic experience purchasing our new car. The entire staff was incredibly friendly, knowledgeable, helpful and we never felt pressured onc We had a fantastic experience purchasing our new car. The entire staff was incredibly friendly, knowledgeable, helpful and we never felt pressured once on any aspect of our experience. More

Just got a new 2018 Crosstrek I just purchased a 2018 Crosstrek with only 15 miles and it and couldn't be happier that I drove from Boulder to Loveland to buy my second car from Su I just purchased a 2018 Crosstrek with only 15 miles and it and couldn't be happier that I drove from Boulder to Loveland to buy my second car from Subaru of Loveland. Everyone is so helpful and knowledgeable. Rich Moss was great to work with. Gotta go ... did I say that I just go a new 2018 Crosstrek ... just gotta drive!!!! More