Subaru of Las Vegas - Service Center

Service On August 17, I brought my 2017 Outback to the service department for a "Free" oil change, inspection and tire rotation. When I got home I looked un On August 17, I brought my 2017 Outback to the service department for a "Free" oil change, inspection and tire rotation. When I got home I looked under the hood and there was a gob of black oil soaked dust in the tray at the bottom of the oil filter. The engine oil was over filled. The oil on the dipstick is a brown color. I then wondered if the wheel nuts were torqued correctly. Some were so tight on the left side of the car I had to use a breaker bar to loosen them. The right front and right rear wheels each had a loose nut (the anti theft lug nut). I set them to them all to the proper torque. I have two or three "free" oil changes coming. I prefer to do the work myself. I am requesting oil and filters for these oil changes. I plan to rotate the tires every 10,000 miles myself. I will continue to bring the car in for inspections or other service. Thanks, KB More

SUPERB SERVICE! A year ago, I made the switch to Subaru. I love to get my cars serviced where I buy them. Last week, it was time for the "Little Red Wagon" (2006 Impr A year ago, I made the switch to Subaru. I love to get my cars serviced where I buy them. Last week, it was time for the "Little Red Wagon" (2006 Impreza) 75k service to be done. I was pleased with how easy it was to get an appointment, and how prompt the work was completed. Based on my experience with other dealerships, I always expect some kind of service-advisor-dramatic-horror-story-upsell, in an effort to scare money out of my pocket and into theirs...but NOT here! Mike advised me of a CV axle boot tear, by showing me actual video footage of the issue on my car. I was expecting the "your car is falling apart" song-and-dance, but instead Mike's video showed the real issue. He explained how minor this issue was, by showing me youtube footage of severe CV axle boot issues. Seeing the contrast, put my mind at ease, and showed Mike's excellent character. He explained that, based on my driving habits, I have months before this becomes a much larger concern. Mike said, "As a loyal sales and service customer, here's a quote I've prepared just for you." Now, I've heard sales pitches before, but after taking the time today to call other service departments and get a few quotes, it turns out, Mike spoiled me. That's why I'm writing this review, and booking my next appointment at Subaru of Las Vegas. Excellent service, integrity in upsells, competitive pricing...and on site loaner cars too! Thanks to the general manager, Burton Hughes, for employing people like Mike that take such good care of customers! 10 Stars! More

From out of town, stopped by to have a headlight pigtail replaced. They quoted me $150 for it, which I guess is normal for ridiculous dealer markups. I made the mistake of informing the service department replaced. They quoted me $150 for it, which I guess is normal for ridiculous dealer markups. I made the mistake of informing the service department that I was considering putting in HID lights. They offered me a terrible kit, that even one of the sales members said don't buy. I was actually impressed with the honesty from the sales department. However, I now receive calls from them once a week, trying to sell me on this piece of crap HID kit, even though I live 500 miles away. They won't stop calling, despite the number of times I have asked them to. I will be taking them to court over harassment. More