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34 Reviews of Subaru of Las Vegas - Service Center
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August 21, 2017
Told to **** off... caught on dashcam I have been experiencing random squeak while driving in gear or without (neutral) around 30-40mph. Usually it stops as soon as I tap on the brakes. I I have been experiencing random squeak while driving in gear or without (neutral) around 30-40mph. Usually it stops as soon as I tap on the brakes. I scheduled an appointment with Subaru of Las Vegas to have it checked out. I spoke to the service advisor and agreed to also perform a 12k service except for oil change and cabin filter as I do that myself. The service advisor assured me that they would do a thorough inspection of the brakes/rotors while they perform the 12k service and tire rotations. I drop the car of at 9:30am and by 11:08 they brought the car. The advisor mentioned they couldn’t get the noise to come up during the test drive but assured me that the brakes/rotors was inspected and cleaned. Half way home I end up with the same annoying noise. I got home and while reviewing my dash cam I discover that nothing was done. They had my car in the bay for about 15 minutes. What got me more upset is the comments I heard from the technician. One of the technician in the background tells the other tech that just completed the test drive “**** it, Daniel say’s **** this guy we aren’t doing it and they don’t give a ****”. He goes on saying “The only one that will complain is Cameron.”. (Service Advisor). My car was in the bay for a total of 15 minutes. Reviewing further recordings proves that nothing was done. Everything stated in the work order was a complete lie. I will not be bringing my car back. I can’t trust Subaru of Las Vegas. Not to mention that they left grease stains all over my car. More
by DM
Employees Worked With
Cameron Winer, Daniel
August 18, 2017
Service On August 17, I brought my 2017 Outback to the service department for a "Free" oil change, inspection and tire rotation. When I got home I looked un On August 17, I brought my 2017 Outback to the service department for a "Free" oil change, inspection and tire rotation. When I got home I looked under the hood and there was a gob of black oil soaked dust in the tray at the bottom of the oil filter. The engine oil was over filled. The oil on the dipstick is a brown color. I then wondered if the wheel nuts were torqued correctly. Some were so tight on the left side of the car I had to use a breaker bar to loosen them. The right front and right rear wheels each had a loose nut (the anti theft lug nut). I set them to them all to the proper torque. I have two or three "free" oil changes coming. I prefer to do the work myself. I am requesting oil and filters for these oil changes. I plan to rotate the tires every 10,000 miles myself. I will continue to bring the car in for inspections or other service. Thanks, KB More
by KB
Employees Worked With
I do not know who worked on my car, showroom employees were polite and friendly.
March 25, 2015
SUPERB SERVICE! A year ago, I made the switch to Subaru. I love to get my cars serviced where I buy them. Last week, it was time for the "Little Red Wagon" (2006 Impr A year ago, I made the switch to Subaru. I love to get my cars serviced where I buy them. Last week, it was time for the "Little Red Wagon" (2006 Impreza) 75k service to be done. I was pleased with how easy it was to get an appointment, and how prompt the work was completed. Based on my experience with other dealerships, I always expect some kind of service-advisor-dramatic-horror-story-upsell, in an effort to scare money out of my pocket and into theirs...but NOT here! Mike advised me of a CV axle boot tear, by showing me actual video footage of the issue on my car. I was expecting the "your car is falling apart" song-and-dance, but instead Mike's video showed the real issue. He explained how minor this issue was, by showing me youtube footage of severe CV axle boot issues. Seeing the contrast, put my mind at ease, and showed Mike's excellent character. He explained that, based on my driving habits, I have months before this becomes a much larger concern. Mike said, "As a loyal sales and service customer, here's a quote I've prepared just for you." Now, I've heard sales pitches before, but after taking the time today to call other service departments and get a few quotes, it turns out, Mike spoiled me. That's why I'm writing this review, and booking my next appointment at Subaru of Las Vegas. Excellent service, integrity in upsells, competitive pricing...and on site loaner cars too! Thanks to the general manager, Burton Hughes, for employing people like Mike that take such good care of customers! 10 Stars! More
by Lan
Employees Worked With
Mike Hoyt
October 15, 2011
From out of town, stopped by to have a headlight pigtail replaced. They quoted me $150 for it, which I guess is normal for ridiculous dealer markups. I made the mistake of informing the service department replaced. They quoted me $150 for it, which I guess is normal for ridiculous dealer markups. I made the mistake of informing the service department that I was considering putting in HID lights. They offered me a terrible kit, that even one of the sales members said don't buy. I was actually impressed with the honesty from the sales department. However, I now receive calls from them once a week, trying to sell me on this piece of crap HID kit, even though I live 500 miles away. They won't stop calling, despite the number of times I have asked them to. I will be taking them to court over harassment. More
by Offroader2k10
Employees Worked With
Justin, I think
