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34 Reviews of Subaru of Las Vegas - Service Center
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July 09, 2020
Terrible Customer Service Have been trying for over a week to talk to someone in the service department. They take my name and number and promise to call, but never do. When Have been trying for over a week to talk to someone in the service department. They take my name and number and promise to call, but never do. When I asked to speak to a manager, I was given the same reply - give us your name and number and we'll get back to you. Although the vehicle is well built and they treat you like you are "special" during the buying process, once you own the vehicle do not expect any customer service or help. VERY disappointing! More
by Stein
Employees Worked With
See comments.
April 17, 2020
“Love. It's What Makes A Subaru Dealer A Subaru Dealer. “A leader is one who knows the way, goes the way, and shows the way.” The author goes on to list the traits of a man I’ve only known just a brief p “A leader is one who knows the way, goes the way, and shows the way.” The author goes on to list the traits of a man I’ve only known just a brief period of time – like a passing wind - but it seems like I have known him for a life time. He appears to be honest and confident man; committed and passionate about what he does at leading people, and selling and servicing cars. He’s a good communicator, reads people well, and has a natural ability of bringing out the best in others and showing them how to work together as a team. And yet, he seems to be a humble man, who uses his God given strengths and perhaps his weaknesses too, to bring a team together. It was a pleasure, to sit and to listen to his wisdom and I thank him for the advice and understanding I received, May the Great Leader bless you and keep you Burton. May he smile upon you and gift your team. May he look upon you with favor and make you prosper. And thank Kelly also for his wise words as well. Adrian More
by sccwpastor
March 31, 2020
Efficient and competent I took my WRX in for service. They did a very competent job and kept me informed of how things were going when I had to leave it overnight. They wer I took my WRX in for service. They did a very competent job and kept me informed of how things were going when I had to leave it overnight. They were very efficient in arranging transportation to and from the dealership. I was very impressed with their prices and willingness to fix items beyond the regular standard maintenance. They showed a little extra care that is missing in most dealerships. More
by termain
Employees Worked With
everyone did a commendable job
March 15, 2020
Great dealership, always bend over backwards to help us out! This is the best dealership, they have always gone out of their way to provide the best service from sales to maintenance, to legal issues! We can alw This is the best dealership, they have always gone out of their way to provide the best service from sales to maintenance, to legal issues! We can always depend on them for help! Very comfortable environment with nice amenities and a beautiful fish tank! More
by Yumi
Employees Worked With
Nate Pettit, Coco Garcia, Ezra Draper, Steve Maffioli
June 11, 2019
Great customer service 10 months ago I would have given this dealership a 1 star review. I took my Subaru to them in September 2018 for an issue I was having with air flow i 10 months ago I would have given this dealership a 1 star review. I took my Subaru to them in September 2018 for an issue I was having with air flow in my car. They diagnosed it as needing a new A/C compressor, and while I wasn't able to afford the new part at the time, I eventually did get it replaced when I was back in Nebraska at a different dealership. It turns out the A/C compressor wasn't the part that actually needed to be replaced, as the issue continued even after repairs. The cost of the A/C Compressor I had replaced totaled almost $1,200, and it turned out to be completely unnecessary. The issue I was having was sporadic, and I hadn't had any issues with it until a couple weeks ago. I brought it back to the dealership here in Vegas in June 2019 and told them what had happened. Even though I didn't get the Compressor replaced with them, they offered to replace the correct part free of charge, and refund the diagnostic fee I had previously paid, even though they had no financial incentive to do so. The employee who originally told me to replace the A/C Compressor was no longer working there. This time I worked with Russell Shan, and he went above and beyond to help me out. I can't say enough good things about Russell. More
by whocaresimneverusingthisagain
Employees Worked With
Russell Shan
May 17, 2019
Not the best service experience. I recently bought a new 2019 Forester and added a hitch to the purchase. I was promptly notified by the parts department when the hitch came in and sc I recently bought a new 2019 Forester and added a hitch to the purchase. I was promptly notified by the parts department when the hitch came in and scheduled an appointment with the service department to have it installed. I dropped the car off to have the unit installed, have window tinting installed, and have the rear lift gate switch fixed. I came back later that day to pick up my vehicle and stopped by the service writers area and one of the writers handed me my paperwork and told me to go to the cashiers desk over by the parts area. I went over to the cashier and gave her my name and she handed me my invoice and called for the car to be brought out, nothing more was said so I asked what do I do now? do I go back to the service area or do I wait here, no you go back to the service area. So I went back to the area where you drop off your car and waited. In the mean time I'm watching one of the lot porters take a car through the automatic car washer and bring it up to the area I was standing and went into the service writers area and one of the service writers comes out with the car owner and the owner drives away. A few minutes I see the porter take another car through the car washer and bring up that car and park it over by where I'm standing. I'm starting to think they forgot about bringing my car out. A few minutes later I see a vehicle that looks like mine get pulled out from the back lot area and pulls up to the service drop off area and parks, ok that's my car, so I start walking around to the back to see the hitch installation and the porter asks to see my paperwork so I show him and he hands me the key and say have a good day. So I'm looking at the hitch and check to make sure the rear lift gate switch was fixed which it was. So I pulled the car out over to the parking area and read the invoice and on the invoice it said they washed my car, well my car was filthy, dirty and covered with water spots, had to use the windshield washer to clean the windshield so I could see out. So my wife looks at the car and immediately calls the service line about the condition of the car, whoever talked to her said that it had rained earlier in the day so they didn't wash the car, funny thing though the sky was blue, no clouds, and I just watch the porter wash 2 others cars and drop them off but not ours for some reason, anyway the service person says anytime you are in the area just bring it in. We are sitting in the parking lot HELLO! At this point I'll just go home and wash it myself. Now back to the hitch that was installed, the hitch does not come with a ball mount, it is sold separately, at no time did anyone ask me about or offer to sell me a ball mount, at no time was I ever asked from the time we purchased the car to the time they installed the hitch, huge missed opportunity. So I went and purchased a ball mount from somewhere else since the dealer was not interested. I purchased a service contract with the car and since this is the only Subaru dealership in town I will bring the car in for service when needed since it was paid for but I would not if I hadn't purchased the service contract. Very disappointed. More
by jim
Employees Worked With
Carmine Kopecky
February 26, 2019
Endless Excuses After purchasing a new WRX from SLV, any service trip is a headache despite paying for all the extended warranty items. Visit 1: I was told that I After purchasing a new WRX from SLV, any service trip is a headache despite paying for all the extended warranty items. Visit 1: I was told that I couldn’t purchase one new tire and had to replace all four because uneven wear would damage the differentials. Once they found out they were paying for the tire, they could all of a sudden only replace one. Visit 2: I asked them to look at a slow leak in a tire. They marked the tire and again said I had to replace all four. I decided to have the tire repaired and they did and oil change and a “tire rotation” however the marked tire stayed in the same place. Visit 3: Went to replace all four tires and was told my Equity Shield wouldn’t cover them due to wear. After showing them that two tires had nails in them and they said they cannot replace tires due to wear. This is our third consecutive new Subaru and, because of the service headache at SLV, unfortunately our last. More
by Disappointed
Employees Worked With
Service Manager
December 31, 2018
Good customer service I had a few issues with my 2016 certified pre owned Subaru Outback and Steve quickly took care of the issues/concerns I had. Thanks. I had a few issues with my 2016 certified pre owned Subaru Outback and Steve quickly took care of the issues/concerns I had. Thanks. More
by ASHMORE
Employees Worked With
Don't remember their names, Mike Rocha
June 02, 2018
Wow! This dealership goes above and beyond to satisfy! These guys go above and beyond when it comes to satisfying their customers. I took my car in for an oil leak and they diagnosed it as a faulting pcv. These guys go above and beyond when it comes to satisfying their customers. I took my car in for an oil leak and they diagnosed it as a faulting pcv. The qoute was a little high for my budget so I decided to buy the parts and do the work myself. After replacing the pcv, I discovered that it was not saturated with oil. I was less than pleased and decided to write Subura to let them know of the issue they have caused me. The service manager made sure that I was taken care of. He had me bring my car back into Subaru and made sure that my WRX was fixed. I can not say enough about this dealership. They will do whatever it takes to make sure your vehicle is safe and sound. More
by Jake B.
Employees Worked With
Nate Pettit
January 25, 2018
Family environment When I 1st bought the car mark was very professional and very knowledgeable of the car he went beyond expectation and did whatever he can To improve t When I 1st bought the car mark was very professional and very knowledgeable of the car he went beyond expectation and did whatever he can To improve the Quality of his service Also when I went for a oil change he always keep me updated On the status of the car I would definitely recommend him to my family and friends More
by Rwchris
Employees Worked With
