Subaru of Las Vegas

Endless Excuses After purchasing a new WRX from SLV, any service trip is a headache despite paying for all the extended warranty items. Visit 1: I was told that I After purchasing a new WRX from SLV, any service trip is a headache despite paying for all the extended warranty items. Visit 1: I was told that I couldn’t purchase one new tire and had to replace all four because uneven wear would damage the differentials. Once they found out they were paying for the tire, they could all of a sudden only replace one. Visit 2: I asked them to look at a slow leak in a tire. They marked the tire and again said I had to replace all four. I decided to have the tire repaired and they did and oil change and a “tire rotation” however the marked tire stayed in the same place. Visit 3: Went to replace all four tires and was told my Equity Shield wouldn’t cover them due to wear. After showing them that two tires had nails in them and they said they cannot replace tires due to wear. This is our third consecutive new Subaru and, because of the service headache at SLV, unfortunately our last. More

My review The dealership overall was nice. But the salesman was not a good sales person. Pretty much ignored me through my process they were having a Christmas The dealership overall was nice. But the salesman was not a good sales person. Pretty much ignored me through my process they were having a Christmas party I wasn't to happy about it . He made me fill unwelcomed. There was another gentleman that kept us company wish I could remember his name. Also they were suppose to show me how to use the gadgets on the car I waited but they wanted to leave. More

2016 Subaru Forester Purchase Our past experience with Subaru was then a negative experience but now at present, Coco and Ted turned it around to a more positive and accommodating Our past experience with Subaru was then a negative experience but now at present, Coco and Ted turned it around to a more positive and accommodating experience. They presented themselves in a professional and courteous approach in deciding how well they treated customers. Coco presented the whole aspect on why we can be dependable on this 2016 Subaru Forester, though being a used 3-year old vehicle, and Ted gave us a marginal deduction of the base price. They even went further in making us feel as comfortable as possible with the preceding transaction. More

Outback Purchase My husband and I went to the dealership to upgrade our Crosstrek to an Outback. We have two dogs now and our puppy was getting to big for the Crosstr My husband and I went to the dealership to upgrade our Crosstrek to an Outback. We have two dogs now and our puppy was getting to big for the Crosstrek. The salesman, Coco, made the transaction simple and we feel we got a fair deal out of the trade. The customer service is great, too! More

CoCo was great! CoCo helped me with purchasing my car. He worked his butt off literally running all over the place between me and another couple. It was a Saturday an CoCo helped me with purchasing my car. He worked his butt off literally running all over the place between me and another couple. It was a Saturday and super busy but, he was on top of everything. Everyone from the first person you see(This time being CoCo) to the cashier, to one of the managers working the floor, everyone is so friendly and helpful. Being stuck in a dealership for hours sucks, but CoCo definitely made it better. More

Love my Crosstrek! I had a great experience at Subaru Las Vegas using the Costco buying program. My car arrived ahead of schedule and staff in sales, finance and deliver I had a great experience at Subaru Las Vegas using the Costco buying program. My car arrived ahead of schedule and staff in sales, finance and delivery were very enthusiastic, knowledgeable, and helpful. More

Purchased Forester sport Came to the dealership to look at purchasing a car and Coco was very helpful in finding the model and trim that I liked and laid out the packages and Came to the dealership to look at purchasing a car and Coco was very helpful in finding the model and trim that I liked and laid out the packages and financing options available in a clear and understandable way. Coco also kept in touch with me after my initial visit and answered any questions I had leading up to the day of purchasing the vehicle. I am very happy with the car and will recommend coco to any one that is looking for a Subaru! More

A refreshingly great car buying experience! We were pleasantly surprised with their "no pressure" sales and customer care! Coco and Jeff cared about making a deal that was right for me. We were pleasantly surprised with their "no pressure" sales and customer care! Coco and Jeff cared about making a deal that was right for me. More

Bad customer experience Horrible car buying experience. Tom Watkins made sure we could not buy a new vehicle. Monthly payments constantly quoted higher every time we asked. Horrible car buying experience. Tom Watkins made sure we could not buy a new vehicle. Monthly payments constantly quoted higher every time we asked. How is that possible? What was offered yesterday was not what was offered today even when he tells you that you are getting a sale. Tom uses the fact that you do not have a copy to the previous offer to lie about what was originally offered. Overall experience is that Tom Watkins is not an honest man. More

Purchase Experience Car shopping is never comfortable but overall the experience was fine. Coco was attentive and provided useful information. It would be useful to have Car shopping is never comfortable but overall the experience was fine. Coco was attentive and provided useful information. It would be useful to have been provided more than two bolts to attach two license plates. Very much like the vehicle thus far! More