Subaru of Las Vegas

I bought a 2017 Forester brand new. It's pristine and has only 24,685 miles on her yet she's spent a total of 16 days at the dealership. While the quality of service I've received from the service desk techs only 24,685 miles on her yet she's spent a total of 16 days at the dealership. While the quality of service I've received from the service desk techs has been inconsistent, Justin has smoothed things over a number of times. He's been attentive and listened to my complaints and feedback, and has responded quickly, professionally, and effectively. More

Through the phone with Tina and just welcome walking in, I felt very comfortable and as if they were eager to sell me the vehicle I was interested in. Until I started negotiations with mike, he seemed lik I felt very comfortable and as if they were eager to sell me the vehicle I was interested in. Until I started negotiations with mike, he seemed like he didn’t want to sell me the car or he seemed like he had something better to do. Overall, I didn’t feel comfortable talking to him. After talking about my situation with my negative equity and such, he questioned my decision for a purchase that day and I’ve been to multiple dealerships before and none of them ever had given me an attitude about my decision like he did. Then, he ran my co-signer’s and my credit. I was fully aware what my trade-in value was and what my negative equity should equal to. Mike then returns after 30 minutes, and he looked like he wanted us out already. He stated that the trade in was 17k and the bank needed 8,500k down. Based on kbb, that was 2k below the trade in value. I wanted to negotiate about it, but I honestly felt like as though he didn’t want to talk to me anymore than that. This is three times I’ve been disappointed with the hospitality of this dealership towards me and I honestly didn’t want to put up any reviews, but I felt it’s best to get it off my chest. Go to this dealership and hope for the best you get a better experience than I did. I don’t know what it is, everyone else was kind and courteous, it was when I finally sat down to negotiate is where is just went down hill. More

Was handed over to Mark upon arriving. Explained to Mark what my sole objective was and that I had been with Toyota as a Internet Manager for over 6 years so I preferred to make it easy. Mark did exactly th what my sole objective was and that I had been with Toyota as a Internet Manager for over 6 years so I preferred to make it easy. Mark did exactly that. He explained the differences between the trim lines of a base and premium crosstrex showed me payment options and I took it the next step and asked him about the 2018 orange crosstrex and flat out said it’s a rarity that a orange one with low miles pops up. Long story short.....he showed it to me, gave me the keys and said try it and let me know what you think and I loved it. Brand new to the Subaru family and this car will fit right in as I am a Clemson Tiger and a Cincinnati Bengals fan. Thanks Mark! See you this Friday to pick up the car!! -Aaron More

I was referred to Mark by my brother and I’m glad Mark took care of me and treated me like family there! He is very professional and willing to always help! Very proud to say I’ve bought my car at Subaru took care of me and treated me like family there! He is very professional and willing to always help! Very proud to say I’ve bought my car at Subaru of Las Vegas with Mark! More

Dredla is a phenomenal Subaru employee. He is not the typical salesman who makes you feel pressured into closing the sale. When we first walked in he showed great customer service by offering us somethin typical salesman who makes you feel pressured into closing the sale. When we first walked in he showed great customer service by offering us something to drink even though it was 10 min before closing time. He used lots of humor to make me feel comfortable in buying my first car. He did such a great job of explaining everything to me and answering all my questions. The day after I bought the car he even reached out to see how I’m liking my purchase. Hands down I would refer anyone and everyone to buy with Dredla! 💛💛💛 More

She worked with Jody Cullen at Subaru of America to get my 2021 Forester exchanged for another with the technology that I needed. Thank you. my 2021 Forester exchanged for another with the technology that I needed. Thank you. More

This was the best experience ever! Mark Durmiendo was friendly, he listened to what are needs were, was professional, and made the car buying experience extremely fast, easy, and smooth. I highly recomme friendly, he listened to what are needs were, was professional, and made the car buying experience extremely fast, easy, and smooth. I highly recommend him! The best! More

Mark has been the best car sales ever. He made our car shopping so enjoyable. We can’t still believe we bought new car so fast. It was like taking to a family member. I recommend all my friends and family shopping so enjoyable. We can’t still believe we bought new car so fast. It was like taking to a family member. I recommend all my friends and family to buy a car from Mark and Subaru. More

Not Happy with the Stress your warranty folks caused me regarding my 2019 outback with 10k miles and just shy of 2 years on my lease plus the $$$ required to purchase same.I went online to find a lower pri regarding my 2019 outback with 10k miles and just shy of 2 years on my lease plus the $$$ required to purchase same.I went online to find a lower price and notified Subaru if anything else was required before purchasing warranty from outside vendor only to be informed that new warranty was not required. I was about to ask if I could end my lease. More

Had a bad experience my first time in. I spoke with someone about it already. But I had a wonderful experience this time in with James. Very helpful, excellent customer service. someone about it already. But I had a wonderful experience this time in with James. Very helpful, excellent customer service. More