Subaru of Las Vegas

Eric was very helpful with the process of getting my new car. It was a nice experience overall! car. It was a nice experience overall! More

The customer service for the service department is horrendous. My battery was completely fried last night for no reason known to me. I called the dealership service department this morning explaining horrendous. My battery was completely fried last night for no reason known to me. I called the dealership service department this morning explaining the situation with my battery and found out there was a class action lawsuit for faulty batteries for my cars year/model which I was not notified of previously. I opened a claim and called Subaru roadside assistance to come tow my car to the dealership. The dealership was aware it was on its way. The tow truck driver left my condo at 11:30am. I was told it should take a few hours but I would get a call to let me know if it would be completed that day and if a loaner vehicle was available. I called at 3:30pm to find out what was going on as no one had called and was informed it was never checked in and someone would call me back shortly. After another hour no one had called again so I called the dealership back and was informed my car still had not been checked in. They tried to say someone would call me back after they looked into the matter. I refused and demanded to stay on hold until they could give me an update. I then spoke to the service manager who denied telling me someone would call earlier that day or that I would get a loaner vehicle. When I proceeded to ask why my car was never checked in after being on their lot for almost 5 hours I was told that they are busy and people make mistakes. I asked when I could expect a call to let me know what was going on with my vehicle and was told I would know by tomorrow mid/late afternoon. If you are apologetic about the mistake that happened you are admitting fault and should rectify it asap to make up for the inconvenience. The service manager kept repeating there was nothing he could do for me and had a complete disregard for his customer service responsibilities and for his team dropping the ball. The only thing that was ever expected or requested was a phone call to know what was going on with my car. It is a sad world when a manager who should only be in that position because he exemplifies the best level of service gives a mediocre (at best) experience to a customer. If the manager isn’t given the ability to fix situations what is the purpose of them even being there. More

Jordan was so kind and no pressure whatsoever when we were buying. He was also very responsive via text, and took care of everything really efficiently. Thanks Jordan! were buying. He was also very responsive via text, and took care of everything really efficiently. Thanks Jordan! More

Eric and Subaru were excellent to deal with! I went to several places looking for a used vehicle. Subaru treated me the best and gave me the best price, including a warranty! I love my car and w I went to several places looking for a used vehicle. Subaru treated me the best and gave me the best price, including a warranty! I love my car and will come back to Subaru when I shop again. More

We had the best experience buying our new Subaru Outback. Eric was very helpful answering questions and getting us exactly what we wanted. We were there late but we never felt rushed as went through the proc Eric was very helpful answering questions and getting us exactly what we wanted. We were there late but we never felt rushed as went through the process. Thank you Eric De Jesus for all your help! More

Eric was very professional and made me feel super comfortable with the purchase process. Proud to be a part of the Subaru Family comfortable with the purchase process. Proud to be a part of the Subaru Family More