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Subaru of Las Vegas

Las Vegas, NV

4.9
910 Reviews
At Subaru of Las Vegas, we offer new Subaru cars in Las Vegas, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used car you have been searching for in Las Vegas. For years, our financial staff at Subaru of Las Vegas has offered expert advice for those seeking a great Subaru car loan or lease. Our service doesn't stop there. Las Vegas customers can come in and take advantage of our knowledgeable Subaru car repair technicians and a fully-stocked inventory of Subaru car parts. You can reach Subaru of Las Vegas any time by calling us or simply visiting our Las Vegas Subaru dealership at 6455 Roy Horn Way.
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6455 W Roy Horn Way

Las Vegas, NV

89118

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Showing 910 reviews

October 26, 2021

This dealership sucks at communicating! They don't answer when you have questions. When they do write, it's a text and they don't say who they are. No integrity! More

by LO
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Edo Alfaro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela and Megan
Nov 08, 2021 -

Subaru of Las Vegas responded

Lo, my name is Robert Baugh, one of the managers here at Subaru of Las Vegas. We appreciate you taking some time to share your experience. Unfortunately, we are saddened that we did not meet your communication needs. In reviewing your experience and speaking with Edo, I noticed multiple inquiries from you and another party. Our systems are calibrated to merge information, which failed in your experience, causing your communication to be routed incorrectly. Edo did work diligently communicating, except for when he was on his day off. We hope you will give us another chance in the future, and if you need anything, please reach out to me directly at 702-495-2105 Robert Baugh

Nov 09, 2021 -

LO responded

No, Edo didn't work diligently to communicate. He wasn't on his day off.

October 16, 2021

Great dealership, great people! Mark was easy to deal with and personable. Very refreshing! Buying a car shouldn't be this stress free, but it was. Great job! More

by Slim112175
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Durmiendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Rosa Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina Wicker
Oct 19, 2021 -

Subaru of Las Vegas responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 14, 2021

Brett was our love encore rep, top notch in every respect. Highest level of Service, well above expectations. Sets the bar for attention to detail and customer care. Brett took the Love Encore visit More

by Carzoojsr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bret Hollabaugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jace Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Margaret Dockstader, Tina Wicker
Sep 17, 2021 -

Subaru of Las Vegas responded

Hi, we're happy you found Brett to be so supportive during your experience here at Subaru of Las Vegas. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

September 05, 2021

Mark absolutely crushed! He was the man! Every step of the way was painless, he was more of a friend than a salesman which is all you can really ask for. Thank you so much Mark, you absolutely will be see More

by NickC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Durmiendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jace Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Mahoney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jen Evans
Sep 08, 2021 -

Subaru of Las Vegas responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

September 02, 2021

Over a 2 month period, Margaret was a true professional, she was sensitive to our situation. Consistently on point with communication, and problem solving,Rockstar More

by Carzoojsr
Recommend Dealer
Yes
Employees Worked With
Margaret Dockstader
Sep 04, 2021 -

Subaru of Las Vegas responded

Hi, thank you for your kind review; we are happy to pass along your comments to Margaret here at Subaru of Las Vegas! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Sep 05, 2021 -

Carzoojsr responded

Thank you, Due to my oversight, I failed to assign 5 Stars to Margaret’s employee review. This should correct my mistake.

August 28, 2021

My 2011 Outback has numerous warning lights including check engine and AT oil temp. The codes read transmission system so I decided to call the dealership to handle it. When I called and gave all the inf More

by Disappointed
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Taylor Borjesson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Tomasello
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I do not know who I spoke with on the phone, Jobe Rice
August 20, 2021

In my first time purchasing a car I was lucky to have been connected with Edo! He was informative, kind and patient as I thought about different makes and models of cars, as well as comparing new and pre More

by Janeinvegas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edo Alfaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Garcia
Aug 24, 2021 -

Subaru of Las Vegas responded

Congratulations on your new Crosstrek! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 10, 2021

It not enougth space to say positives comentsI have a It not enougth space to say positives coments I have a excelent service i show up no appoitment the say leave the car we can promese but we cheack More

by Al
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn duncan
Aug 10, 2021 -

Al responded

👌👍

August 07, 2021

Great customer service, Mark took his time to address all our questions. Truly as smooth of an experience a first time buyer could ask for. :) More

by Maria Alvarez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Durmiendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Subaru of Las Vegas responded

Hello Maria, thank you so much for your feedback! Mark will be very happy to hear about your kind words and high star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 07, 2021

I love Subaru of Las Vegas!! Everyone here is so accommodating, efficient, and most importantly, transparent about everything they do! My brother and I walked in wanting to purchase new cars and we More

by Alyssa_g
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Durmiendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Subaru of Las Vegas responded

Hello, we're glad you had such a wonderful experience with Mark! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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