Subaru of Kennesaw

Go see Ralph! This is our second Subaru purchase from Subaru of Kennesaw. Ralph Kurland was the sales representative for our first purchase and he made the process This is our second Subaru purchase from Subaru of Kennesaw. Ralph Kurland was the sales representative for our first purchase and he made the process easy and stress free. We knew that when it was time to purchase another vehicle we wanted to use Ralph. He never made us feel pressured to buy a car and always took our financial concerns into consideration. He worked diligently for weeks to find us a car that exceeded our expectations. He makes a huge effort to get to know you personally in the process as well. During our second car buying experience we reminisced on our passed experience, talked about family, shared wedding photos, and many laughs. He told us that working at Subaru gave him an opportunity to make others happy and that he knew that's where he was meant to be. Ralph is not only a wonderful and compassionate sales person, but someone we now call a friend. I would recommend his services to anyone who is in the market for a new vehicle! More

Excellent Service; Excellent Employees I have purchased two cars from this dealership from excellent salespeople and a painless experience for both financing and service. This dealership co I have purchased two cars from this dealership from excellent salespeople and a painless experience for both financing and service. This dealership completes services quickly and professionally because they specialize in Subaru service. All of the oil changes, tire rotations, and even an alignment have gone painlessly with relatively short waiting times. I definitely recommend Subaru of Kennesaw if you are in the market for a new Subaru. More

Trying to make an appointment to get the 115k maintance done I called last week to make an appointment to get my 115k service which includes the timing belt etc. not a cheap service . A service advisor called m I called last week to make an appointment to get my 115k service which includes the timing belt etc. not a cheap service . A service advisor called me back last week to confirm my appt. for 12/12:30. I tried to call him back again to confirm and no return call. I call today and now they have my appt. set at 2:00. It's a good thing I called a 2 hour difference is a big deal to me. I've tried calling and no answer. This is the second Subaru I've bought and may be the last because the service is terrible. It's sad when they send your email to get your car service and you tried and you can't even accomplish the task . They must not need customers. More

Can not recommend My car was initially taken in for the air bag recall last September. I was very surprised that they said the engine was leaking oil and needed new he My car was initially taken in for the air bag recall last September. I was very surprised that they said the engine was leaking oil and needed new head gaskets after only ~113K miles. The car had been garage kept and there had never been any sign of oil leakage. I questioned them on it, but ended up trusting them and let them do the work. The fact is that after spending ~$3000 in engine work at Subaru of Kennesaw on a 2011 Subaru Outback that was purchased new from Stivers Subaru, the engine died less than a year and ~12K miles later. This car only had ~125K miles and was regularly and properly maintained with full synthetic oil at each oil change. I had the receipt for the most recent oil change but none of the others. I’ve learned my lesson on that, I’ll be filing mine away each time from now on. I spent ~$500 having it towed back from middle Georgia (not to mention the Lyft ride to get my family off the side of the road and the cost of the rental car to keep our vacation from being interrupted). Before having it towed to Subaru of Kennesaw, they said they would take a look at it and cover the cost if they found it to be their error. After it arrived and they “listened to it”, the service manager informed me that they needed $1300 to take the engine apart and determine the cause, but they strongly suspected it was a lack of proper maintenance. I didn’t choose to do that because I felt that they were going to blame it on improper maintenance regardless of what was found. I believe that there is a huge issue of having no real way to get a second opinion when dealing with an automobile service department. I had already paid them ~$3K and towing the car to them cost another $500. I wasn’t willing to risk paying them more money to tell me that they were going to need more money. If the car had been worth more I would have sued them, but the cost and time investment in doing that wasn’t rational. I didn’t consider Subaru to be helpful in this issue either. They offered me $750 in “loyalty credit” towards the purchase of a new Subaru. I actually felt bad for the poor guy in the customer service department, I felt like he was embarrassed when he offered it. It makes sense though, if you were Subaru why would you waste any time or money on someone who is NEVER going to buy from you again and will be a detractor. The money for the then near worthless car was one thing, but the danger to my family is the more serious matter. They were put in a very dangerous situation and I cannot be convinced that it wasn’t the fault of the work done by Subaru of Kennesaw. Subaru has these wonderful commercials where the small child or puppy are getting into a new Subaru, then the scene changes and the puppy is grown, with a gray muzzle and moving more slowly or the child gets into the car and drives away to college. As a parent (and dog owner), it is enough to make you cry. I’ll give you a different picture. I was driving my family towards a vacation and without warning (no check engine light, no warning lights) the car shuts off. Then without power steering or power brakes, I work to get the car with my family inside over to the shoulder of the road while other cars and tractor-trailers going 80+ mph are avoiding our rapidly slowing car. After getting the car over onto the shoulder, we rushed to get our young children out of the car safely and then well away from the road. The children are scared but don’t fully understand the danger. While the children are frightened, I am terrified with the only thing in my mind is that a speeding 18-wheeler is only feet away and with a slight veer to the right will plow into my family. We were fortunate that nothing happened to us. Based on my experience, my opinion of Subaru is that they don’t care. Based on my experience, my opinion of Subaru of Kennesaw’s service department is that they are either incompetent or dishonest and I blame them for putting my family in a dangerous situation. The service manager seemed very sincere in his understanding, I can’t remember him apologizing though. Being sincere and understanding but avoiding an apology is a clever tactic. My opinion is that he has perfected executing both of those details in communicating with customers with lots of practice. My sincere hope is that no one will experience any issues similar to the ones I experienced in my interactions with Subaru and Subaru of Kennesaw and by proxy all Troncalli businesses. One way to guarantee that is to never do business with either of them. I expect a rebuttal from the “Public Relations Manager” or “Customer Loyalty Director”. I’m confused on the title because the form email I received asking for my review listed one title in the email body and another in the signature. It’s your word versus mine and I’m sticking to my story, but write whatever you want. In my opinion, the “Troncalli Automobile Dealership Group” had a chance to do the right thing on this earlier, but the guards at your financial gates did their job and succeeded in getting me to go away without costing any direct dollars. So, I concede that you win, congratulations. Just a word of advice, instead of sending auto emails out to anyone who stepped foot in the door and gave their email address. The service manager knew how angry I was. I believe my exact words were “my review of this place is going to be brutal”. I hope this fulfils that promise. You should put a flag in the CRM system for people you’ve angered to this level. It took effort to write this review, whereas before I was calmed down to the point of not bothering with it, thank you for reminding me to write this review. I consider it a public service effort. More

Great Experience!!! I must say I was very impressed with my overall experience at Subaru Kennesaw. It all started with Shelly Wheeler...an excellent sales agent. Shelly I must say I was very impressed with my overall experience at Subaru Kennesaw. It all started with Shelly Wheeler...an excellent sales agent. Shelly was so easy to work with and understood our busy schedule, so most everything was handled through email and phone conversations. She was very professional and knew her vehicles. She builds a relationship and there was no high pressure sales happening with her. The rest of the staff were also very friendly and professional, handling everything in a timely manner. I was very impressed with the dealership as a whole. Thanks for a great experience! More

Airbag installation Wayne at the Kennesaw dealership was wonderful. All the employees we have some in contact with are polite, smile, and want to be helpful. The small Wayne at the Kennesaw dealership was wonderful. All the employees we have some in contact with are polite, smile, and want to be helpful. The small breakdown seems to happen with the front desk and updates with the service department. More

Great place to buy a Car We had a great experince in our recent car purchase. We inquired about a car online and got a response in a short time for John. He stayed in touch wi We had a great experince in our recent car purchase. We inquired about a car online and got a response in a short time for John. He stayed in touch with no pressure. We decided last minute to swing into the dealership and look at the car we saw online. John was busy with another customer and thats when we meet Shelly. At first I was not sure,I like dealing with the same person I started with but she put us at easy. Shelly was very friendly and knowledgeable and made the experince fast, fun and easy. Once we got done with Shelly he had to go to the dreaded finance guy. Thats usually were the pressure come with all the extras. We meet Carlos and he was great also. Very knowledgeable and expalined everything. Did not force anything on you. During the whole process John the orginal person we talked to online came and checked on us. No one likes going to the car dealerships because of the pressure they put on you and games they play etc. BUT they did not do that here. We enjoyed the experience and got a great car at a great price with great service. We will defintly be buy our next car at Subaru of Kennesaw. Go see Shelly and see for yourself. Thank you Subaru of Kennesaw More

A Dealership That Cares Buying a new car can be a stressful undertaking. This was not the case at Subaru of Kennesaw. Sales Rep, Ralph Kurland and I discussed what I was lo Buying a new car can be a stressful undertaking. This was not the case at Subaru of Kennesaw. Sales Rep, Ralph Kurland and I discussed what I was looking for in a new vehicle including budget. No sales pressure. I can honestly say that before I left the dealership I felt like one of the family. Louis Kaissieh and Joe in finance were also a pleasure to work with. I love my new blue Impreza Sport! Thanks, guys! More

Cares about their customers We took our 2016 Outback in because of a noise in the front tires. After inspection they determined it was a wheel bearing and replaced it. They too We took our 2016 Outback in because of a noise in the front tires. After inspection they determined it was a wheel bearing and replaced it. They took it for a test drive and then discovered the right rear also had a bearing needing replaced. They have always made sure the vehicle was inspected even if it was just a routine maintenance. Have dealt with Lucy several times now and find she really cares about the customer. All work was under warranty so we can't comment on if they have a good price or not. More

New Car Sales Excellent customer service, from start to finish with the purchase of our 1st Subaru, the Impreza. Our sales person was John Settineri. This was our Excellent customer service, from start to finish with the purchase of our 1st Subaru, the Impreza. Our sales person was John Settineri. This was our first experience in vehicle purchasing where we did not feel pressure to buy on the spot! John answered all our questions and was very knowledgeable, and made the entire process easy. Highly recommend Subaru of Kennesaw & John. More