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Subaru of Kennesaw
Kennesaw, GA
1,414 Reviews
Thanks for considering Subaru Of Kennesaw. For 3 generations, we have been serving the needs of the community. Whether new or pre-owned vehicles, service, parts or collision we are here for all of your motoring needs.
Inventory is growing daily. If you find a better deal on line or in print for any new Subaru, bring it to us, and we will beat it. No hard sell, no pressure, just the best deal available, and the treatment customers have been experiencing for generations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
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Showing 1,414 reviews
November 12, 2022
This dealership is top notch from start to finish! I started an inquiry online and salesman, Ralph Kurland reached out to me. Pretty much had everything taken care of before our appointment we made. W I started an inquiry online and salesman, Ralph Kurland reached out to me. Pretty much had everything taken care of before our appointment we made. Walked thru the entire ascent with such patience and answered every question. Steve Abad was our finance gentleman and he was also awesome! Mr. Poole, sales manager just want to say how awesome you and tour team are!! Keep up the good work! More
by Anita Poole
November 11, 2022
This is the second Subaru I have bought from Travis at Kennesaw. He is knowledgeable, personable and will go the extra mile to get you what you are looking for. We will be back. Kennesaw. He is knowledgeable, personable and will go the extra mile to get you what you are looking for. We will be back. More
by jg1900x
Employees Worked With
Travis Holtzclaw
November 11, 2022
** TOTAL LACK ** of attention to detail. I gave specific requests/instructions to the sale Rep -- RALPH -- to "add a Trailer Hitch, and Do NOT active Starlink" (aka On-Star), and he com I gave specific requests/instructions to the sale Rep -- RALPH -- to "add a Trailer Hitch, and Do NOT active Starlink" (aka On-Star), and he completely screwed everything up. Even though I told him several times about the hitch, and followed up twice (he told me it was on order both times, and then later recanted via text message)...he completely dropped the ball. He forgot to add the cost of the hitch to the car, and then asked for my credit card for the $985 to fix his mistake! (I'm not even counting the fact that Ralph failed to relay to the financial officer the terms of the agreemnt for the car. Had I not read the contracts, I would have been forced to pay MORE that the terms agreed upon -- Again -- LACK OF DETAL). Additionally, we also had a whole discussion as to why I didn't want Starlink...Ralph dropped the ball on that one too. About a week later, I get notified that Starlink was activated, which I then had to spend HOURS of my life trying to fix. I have no explaination why he didn't make sure my instructions were followed....just a shrudge of his shoulders and said...well, basically, nothing. He should have followed up and made SURE my instructions were forwarded to whomever activates Starlink. Ralph has NO ATTENTION TO DETAIL and NO follow-up/through!! The dealership lost two stars over two mistakes, and one more for the hastle of FIXING THEM out of my pocket finacially or with the hours of my life with customer support. None of this would have happend had they simply LISTENED to their customer. Also, I am giving a "POOR" to the "How would you rate the dealership's explanation of final vehicle pricing?" below because they didn't add the cost of the hitch to the financing, and had the wrong terms written that had to be corrected at the time of signing. To be clear, I had to eat the cost of the hitch on my credit card. NOT OKAY! In my opinion, they should have credited me the cost of the Starlink ($100 that was wrapped into the cost of the car...without my permission, I might add) toward the cost of the hitch. They REFUSED when asked. NOT HAPPY! More
by Eric
November 09, 2022
Cliff is the reason I stopped shopping. He was so credible, genuine, helpful and thorough. It helped a lot that the 2023 Outback XT from this dealer had all I wanted at a much fairer pric He was so credible, genuine, helpful and thorough. It helped a lot that the 2023 Outback XT from this dealer had all I wanted at a much fairer price than the other brands and other dealers. Helped me complete my new car shopping in just 1 day. More
by Zud
Employees Worked With
Cliff Richardson
November 05, 2022
Ralph was a consummate,engaging salesman. He was always available. His thoroughness of explaining the processes of purchasing a new car was comfortable. Thoroughly pleased! He was always available. His thoroughness of explaining the processes of purchasing a new car was comfortable. Thoroughly pleased! More
by FJF
Employees Worked With
November 03, 2022
Great experience. Friendly customer focused. I was impressed with the staff and helpfulness in finding a solution that fit me. Friendly customer focused. I was impressed with the staff and helpfulness in finding a solution that fit me. More
by barendscpt
Employees Worked With
November 03, 2022
Cliff Richardson met us near the door and lead us through a great buying experience! He had the perfect combination of knowledge of the product, concern for getting us just what we wanted and without being p a great buying experience! He had the perfect combination of knowledge of the product, concern for getting us just what we wanted and without being pushy or using high pressure tactics! Bill Scarbrough handled the financing and business end if it equally well! One of my best new car buying experiences! More
by T May
November 02, 2022
Very friendly and efficient service. They took the time to explain everything to me. Great Service. Vehicle was ready and clean when I got there, Travis call me as soon as it arrive They took the time to explain everything to me. Great Service. Vehicle was ready and clean when I got there, Travis call me as soon as it arrived at the dealership. I was able to pick up the vehicle the same day it arrived. More
by betty.youngey20
October 30, 2022
From the moment we walked onto the lot we were greeted and helped by our salesman Morris. He was very patient and answered all my questions. It was a new experience for me and everyone helped make it the and helped by our salesman Morris. He was very patient and answered all my questions. It was a new experience for me and everyone helped make it the best experience I think I could have. I would highly recommend this dealership and their staff More
by Nancy
October 26, 2022
The customer service throughout my entire buying process was fantastic! Travis was very helpful with finding a vehicle that fit my needs and ordering it. Throughout the build/shipping process I was kept upd was fantastic! Travis was very helpful with finding a vehicle that fit my needs and ordering it. Throughout the build/shipping process I was kept updated and in the loop, and when I came to purchase and pick up the vehicle the staff made if a quick and easy process! The gas tank was full, the car was very clean, and Travis even took the time to go over the vehicle with me and make sure I knew where every feature was. Thank you for a great experience! More
by Hhardin4
Employees Worked With
Travis Holtzclaw
