Subaru of Kennesaw

Cliff Richardson met us near the door and lead us through a great buying experience! He had the perfect combination of knowledge of the product, concern for getting us just what we wanted and without being p a great buying experience! He had the perfect combination of knowledge of the product, concern for getting us just what we wanted and without being pushy or using high pressure tactics! Bill Scarbrough handled the financing and business end if it equally well! One of my best new car buying experiences! More

Very friendly and efficient service. They took the time to explain everything to me. Great Service. Vehicle was ready and clean when I got there, Travis call me as soon as it arrive They took the time to explain everything to me. Great Service. Vehicle was ready and clean when I got there, Travis call me as soon as it arrived at the dealership. I was able to pick up the vehicle the same day it arrived. More

From the moment we walked onto the lot we were greeted and helped by our salesman Morris. He was very patient and answered all my questions. It was a new experience for me and everyone helped make it the and helped by our salesman Morris. He was very patient and answered all my questions. It was a new experience for me and everyone helped make it the best experience I think I could have. I would highly recommend this dealership and their staff More

The customer service throughout my entire buying process was fantastic! Travis was very helpful with finding a vehicle that fit my needs and ordering it. Throughout the build/shipping process I was kept upd was fantastic! Travis was very helpful with finding a vehicle that fit my needs and ordering it. Throughout the build/shipping process I was kept updated and in the loop, and when I came to purchase and pick up the vehicle the staff made if a quick and easy process! The gas tank was full, the car was very clean, and Travis even took the time to go over the vehicle with me and make sure I knew where every feature was. Thank you for a great experience! More

John Melchiore helped us find the perfect new car. He did a fantastic job and was super thorough and knowledgeable with everything. He was truly a pleasure to work with, and we recommend John & Subaru He did a fantastic job and was super thorough and knowledgeable with everything. He was truly a pleasure to work with, and we recommend John & Subaru of Kennesaw for your next car purchase or lease! More

Colin got a lead from online and called us to tell us what he had in stock. We were stuck in traffic but stayed open to show us the car and help us through the process. what he had in stock. We were stuck in traffic but stayed open to show us the car and help us through the process. More

We are so disappointed with our experience with Subaru of Kennesaw. We knew what we wanted to buy (2023 Outback Wilderness Edition), we went to the dealership, found the one we wanted, put down our deposit. Kennesaw. We knew what we wanted to buy (2023 Outback Wilderness Edition), we went to the dealership, found the one we wanted, put down our deposit. We were informed that there was a "Stop sale" meaning there was a mandatory update on the Starlink system and we could not actually receive the car until that was performed. I thought "OK, I imagined that would take a few days and we can have our car". Well, how wrong was I, it has now been over two weeks and we still don't have our car. I understand that the situation is probably out of the dealership's control BUT, we have not received a single phone call or email or even a smoke signal to update us on the situation, not one, nada, nothing. It has been up to us to contact the dealership on a weekly basis to find out the status of our purchase. You would think after a customer invest a small fortune in a vehicle the dealership would have the courtesy to keep the customer informed of the status of the situation. If we had known this was going to be the experience we would have gone elsewhere where the customer service keeps the customer informed, not because of the extended delay but because of the lack of communication and regular updates. Now, next week we are going on vacation, apparently our car will still not be ready and we will be going to the mountains in our 20 year old less than optimal Nissan instead of the new car we were hoping to drive. NOT a pleasant experience at all. More

Customer care is a priority and I enjoyed my experience purchasing my new vehicle from this dealership. purchasing my new vehicle from this dealership. More

We just bought our 2022 Ascent from Subaru of Kennesaw. . Mike Singleton was extremely professional, courteous, and knowledgeable. It was literally the best car buying experience I've ever had. I would HIGH . Mike Singleton was extremely professional, courteous, and knowledgeable. It was literally the best car buying experience I've ever had. I would HIGHLY recommend Mike and Subaru of Kennesaw. More

John is very friendly and helpful during the whole process. He showed me all the cool features the car has without giving me any pressure. He also gave me a lesson on how to drive manuals to help me g process. He showed me all the cool features the car has without giving me any pressure. He also gave me a lesson on how to drive manuals to help me get familiar with my WRX. There were months from our first meeting to ordering the custom build. I changed my mind a few times during this period, and John was always patient and gave me all the help I needed. It is a pleasant purchasing experience overall! More