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Subaru of Kennesaw
Kennesaw, GA
1,381 Reviews
Thanks for considering Subaru Of Kennesaw. For 3 generations, we have been serving the needs of the community. Whether new or pre-owned vehicles, service, parts or collision we are here for all of your motoring needs.
Inventory is growing daily. If you find a better deal on line or in print for any new Subaru, bring it to us, and we will beat it. No hard sell, no pressure, just the best deal available, and the treatment customers have been experiencing for generations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
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April 09, 2011
We purchased a used Saturn Vue at the end of a sales day from Subaru of Kennesaw. We asked if the dealer provided any warranties, as we've had issues in the past w/check engine lights coming on as we left t from Subaru of Kennesaw. We asked if the dealer provided any warranties, as we've had issues in the past w/check engine lights coming on as we left the dealer (that was the case w/the car we were replacing). The dealer did not offer any warranties. Asked about extended warranties. Finance manager was out but would call us next day. We took delivery that night, and as luck would have it, the check engine light came on while driving home. Left a message w/John the next day asking to return. They offered us an extended warranty at $2000.00. I advised I would not have purchased car w/o dealer warranty if I knew extended warranty was so high...and did not have opportunity to discuss warranty options prior to purchase. Dealer advised they would trade but not return. We advised we would entertain a trade, but wanted to return as soon as possible. They located a Jeep Liberty, as we had requested, in about a week. They offered to sell it at $15,900, plus all our money back on trade. We were happy with the trade price but thought the sales price was unusual...as they had priced a newer Liberty on their site for $1000 less money previously that week. I checked their website and the internet price for the vehicle they were trying to sell us was listed for only $14,900. I told I wanted to pay the advertised price. Gen mgr advised would only give us our money back if we paid $1000.00 over advertised price. We are currently three weeks out from purchase and are having significant problems with the vehicle. Maintenance shops have not been able to identify the source of a major evap leak. Noted that the check engine light was bookmarked in the owners manual...and that previous owner, and possibly dealer, was aware of the issue prior to sale. I've since called the owner of the Troncalli Automotive Group to inquire about a return. Would love to see this resolved before we have to tag the vehicle. More
by jo550sh
Employees Worked With
John Settineri (internet sales mgr) and Louis Kassieh (Gen. Mgr)
