Subaru of Kennesaw

Last July, I went into this delaership for an education about Subaru Legacy and walked out with a new Outback, which I love, because John Settineri REALLY listened to my needs and matched me with the right about Subaru Legacy and walked out with a new Outback, which I love, because John Settineri REALLY listened to my needs and matched me with the right fit. The negotiation process,which I normally abhor, was one of the least arduous ones I have ever faced in the car industry. I credit John and Johnny Poole for handing me off to Louis Kaissieh quickly to get to the bottom line without the "silly" back and forth usually associated with the business. I also want to commend Art Baldwin for his "walk-through" tutorial when I picked up the car, though he had no previous dealings with me. And a big thanks to Wendy Kinslow, my service advisor, for ensuring all work done is correct, timely and appreciated. I just left the dealer again with a Certified Pre-Owned Forester. Again, a pleasant experience and a fair deal, thanks to John and Johnny. And, while I waited for my original paperwork, Art strolled over and shot the breeze with me, though I wasn't his immediate customer and for which he had no obligation. Overall, a great team to work with, excellent service work to date, and positive attitudes emanating from the fine Subaru employees. All of this in addition to owning superb vehicles. Thank you all. Lloyd Feiler More

THIS WAS A VERY PLEASANT EXPERIENCE WITH THIS SALES PERSON AND THE SUPPORT STAFF IN MGT., AND THE SERVICE EMPLOYEES ALSO. I WOULD BUY AGAIN FROM THIS DEALER. PERSON AND THE SUPPORT STAFF IN MGT., AND THE SERVICE EMPLOYEES ALSO. I WOULD BUY AGAIN FROM THIS DEALER. More

Most of my service experiences have been with Lydia and all I can say is that she is awesome! I like to call ahead to schedule any services for my Subie and what I appreciate is her honesty with regards t all I can say is that she is awesome! I like to call ahead to schedule any services for my Subie and what I appreciate is her honesty with regards to whether or not they can fit me in the schedule for that day instead of saying yes and then having me wait for hours. I think that is great! Lydia is always super respectful and always pleasant to talk to. Even when I have to come in for some of the more expensive services she makes it a lot less painful. Have never had a bad experience-ever! More

I had no intention of buying, but Art (our salesman) was so knowledgeable and nice that I walked out with a brand new STI. Thanks! I love my Subi... so knowledgeable and nice that I walked out with a brand new STI. Thanks! I love my Subi... More

Family bought 2 new Subarus this year. Both events kept the dealership open after hours as we live 2+ hours away. Outstanding customer service from the sales staff and financing department. the dealership open after hours as we live 2+ hours away. Outstanding customer service from the sales staff and financing department. More

I recently purchased my 13th Subaru, dealing with Louis and William was a great experience. I would recommend this dealership to any one.They made every attempt to be sure that I was completly satisfied wi and William was a great experience. I would recommend this dealership to any one.They made every attempt to be sure that I was completly satisfied with my purchase and the vehicle had been delivered in a professional way. More

We traveled from over 4 hours away because they had the vehicle we wanted. Chris was very easy to work with. There wasn't any pressure and he was able to work with me on my terms. The other dealers kept vehicle we wanted. Chris was very easy to work with. There wasn't any pressure and he was able to work with me on my terms. The other dealers kept wanting me to come in before they could quote a price. I got the feeling that I was doing THEM a favor but Chris made me feel like he really wanted my business. He took the time to explain any and all features on the car and really made us feel like he were the only customers in the dealership, even though we weren't. We ended up with the exact car we wanted, at a great prices, and really enjoyed the experience. I couldn't be happier with my experience at Subaru of Kennesaw. More

We bought a pre-owned car at this dealership and have had nothing but trouble. The dealer admitted at a later stage that they knew that the car had an oil leak, but sold it anyway without fixing the car. We nothing but trouble. The dealer admitted at a later stage that they knew that the car had an oil leak, but sold it anyway without fixing the car. We have since spend nearly $2,000 to repair the car (which is worth about $6,000), which were engine-related, and potentially related to the existing oil leak. Every time we interacted with the dealership, we were faced with nothing but arrogance and bad service (e.g., when we tried to find a solution, the general manager said "I don't want to look into the past, but the way forward"), which aimed at getting more money out of us. I would strongly recommend to stay far away from this dealership! We have since interacted with other Subaru dealers in the same area with significantly better service! More

Every time I have taken our 2011 Outback in for scheduled services it has been a great experience. They are always friendly & get you out as fast as they can while doing quality work. I have had to bring t services it has been a great experience. They are always friendly & get you out as fast as they can while doing quality work. I have had to bring the car in for warranty work one time & they were awesome! The waiting area is very comfortable w/plenty of reading material & media if you need it. More

From the scheduling call to driving away from the dealership, Wendy Kinslow's attention to detail, determination to resolve my service issues, and keeping me informed of the status of the work being dealership, Wendy Kinslow's attention to detail, determination to resolve my service issues, and keeping me informed of the status of the work being done was superb. This was my first visit with Mrs. Kinslow having been my service advisor. She is without a doubt the best service advisor I have worked with in over 40 years. In addition, since having the service completed, Mrs. Kinslow has called to followup on the maintenance provided to make sure all is well with the vehicle and the that the work accomplished did in fact solve the problem. In today's day and time, I find this level of customer service incredible. More