Subaru of Kennesaw

The dealership works very hard to create and maintain a positive image. Both the ownership and staff encourage customers to write positive reviews and not surprisingly, get a lot positive customer reviews. positive image. Both the ownership and staff encourage customers to write positive reviews and not surprisingly, get a lot positive customer reviews. Also, there is equal pressure to suppress anything other than positive customer feedback. This tendency is what keeps Subaru of Kennesaw from being a great dealership. Positive reviews provide information about what is being well and should continue. However, without feedback on areas that could be improved, one cannot improve. SoK never ask customers how their service might could be improved; only what they are doing well. I even talked with the owner. He is a very impressive fellow with a voice that could be an announcer's. He seems to be very supportive of his employees and is very proud of his operation. But my impression was that he was not interested in hearing how the dealership could be better serve me. After all, you can't improve on perfection. More

This was the easiest car purcahse ever. I was able to communicate my needs to Stephanie and she was able to fit my needs. I went to the dealership and pretty much walked in and signed all my paper work t communicate my needs to Stephanie and she was able to fit my needs. I went to the dealership and pretty much walked in and signed all my paper work that Louis had already prepared. I think the total time was there was just a couple of hours. A huge THANK YOU to Louis & Stephanie for making it easy. C. Kellett More

My husband and I went in and met Charles Bayard upon arrival. He was very friendly and took the time to show us all the features of the car we were interested in. Both my husband and I were new to the arrival. He was very friendly and took the time to show us all the features of the car we were interested in. Both my husband and I were new to the Subaru product, so that was much appreciated. We had a bit of a wait for the car I wanted but Charles was very paitent and understanding answering my anxious emails. When the car arrived, I was notified immediately. I went in to complete the paperwork and worked with Johnny Poole, Jr for the financing. He was very friendly and got me in and out of fiance as quickly as possible while still answering any questions I had. All in all, it was wonderful working with the team at Subaru of Kennesaw. We liked them so much in fact, we have another vehicle transaction in the works for my husband! I would recommend this dealership to anyone! More

Subaru of Kennesaw had friendly service, excellent pricing, and I would recommend Subaru of Kennesaw to anyone who is or is not considering buying a Subaru. pricing, and I would recommend Subaru of Kennesaw to anyone who is or is not considering buying a Subaru. More

Everyone was very friendly and helpful. No pressure to buy. Salespeople showed genuine concern for us getting a good car. Got a great price on a used car which runs great. Highly recommend this dealership buy. Salespeople showed genuine concern for us getting a good car. Got a great price on a used car which runs great. Highly recommend this dealership. More

My scheduled first service on my vehicle was conducted on time and received back in the time period advised by the service manager. Very professional and friendly service staff. time and received back in the time period advised by the service manager. Very professional and friendly service staff. More

Subaru is Sensational! I have always been treated with efficiency and friendliness - from the time of the sale and beyond. I highly recommend Subaru and this dealership. efficiency and friendliness - from the time of the sale and beyond. I highly recommend Subaru and this dealership. More

Lydia was absolutely great !!!! great service department and just overall great dealership a real pleasure to do business with.....would highly recommend I drove from Cleveland Tn to get my oil changed that and just overall great dealership a real pleasure to do business with.....would highly recommend I drove from Cleveland Tn to get my oil changed that's how great this place is...... More

Extremely friendly and personalized sales process. I could not have been more pleased with my buying experience! Stephanie and Johnny were great to work with. Subaru of Kennesaw will most definitely be could not have been more pleased with my buying experience! Stephanie and Johnny were great to work with. Subaru of Kennesaw will most definitely be my first stop when the time comes to buy my next vehicle. More

I scored this dealer and Stephanie Frazier a five, because I was never harassed, pressured, or push aside. Eventhough my credit score was not excllent, and I had no business inside a car dealership, I because I was never harassed, pressured, or push aside. Eventhough my credit score was not excllent, and I had no business inside a car dealership, I was still treated with the utmost respect. I thought the car of my dreams was beyond my reach, but Stephanie gave me hope. I told Stephanie what I could afford, she worked very hard considering my credit score, and got me as close to that goal as possible. Stephanie followed up with me, giving me updates to the status of my vehicle. Then the glorious day came when she called me and said my car was here, words cannot describe how happy I was. Then, I go to speak with Johnny in finance, and the deal got even sweeter, the note was much lower than previous quote. It was a dream come true. More