Subaru of Keene

My initial experience with the sales staff (Mark) at Subaru of Keene was very comfortable and stressless. I purchased the new Legacy by phone and confirmed by e-mail (from Montreal). Their desire to exc Subaru of Keene was very comfortable and stressless. I purchased the new Legacy by phone and confirmed by e-mail (from Montreal). Their desire to exceed expectations was evident throughout the sales process: the initial contact, the follow-up with the business manager, and the car pick-up experience was flawless. In summary, the staff's oblidging attitude of the entire team was appreciated. I have already recommened Subaru of Keene to some colleagued here in Montrea. More

I arrived at Keene Subaru with a 2006 Forester that I had purchased in Brattleboro in February. The car would not accelerate and I couldn't get home from Keene without some service. I (slowly) rolled into purchased in Brattleboro in February. The car would not accelerate and I couldn't get home from Keene without some service. I (slowly) rolled into the Keene Subaru because I couldn't go further. They took me immediately, even though they were very busy. About 45 minutes later they came out with their "diagnosis" and approximate price estimates to fix the immediate problem.($660) They also said that I needed new brake pads and rotors. (Estimated cost, as I recall, about $800) They also said that I needed four new all weather tires because the tires that were on the car would not pass inspection. ($660) This brought the potential bill for bringing the 2006 Forester to standard was $2,120. With the cost of renting a car for the weekend, the total cost of repairs would have been $2,420. So, I decided to buy a different used car. I didn't have a lot of choice of cars in my price range at Keene but I did drive away at 5:30 pm with a Subaru that will meet my budget and my needs. The service department watered and shaded about $100 worth of plants I had in my car. The sales rep. was very courteous to me. In general Keene Subaru seemed to operate at a high level of efficiency, fairness, and courtesy. I took quite a financial hit in this process. So, in evaluating Subaru dealers in the area I will be giving Brattleboro Subaru very negative feedback. At the time I bought the 2006 Forester from them, I was inclined to give them the benefit of any doubt because the place was under new management (after Stacey Subaru) and I thought they would be trying to improve their reputation by selling reliable cars. I trusted them. While I might have observed that the tires on the car were worn, the other problems would not have been recognizable to the lay person so I will be taking it up with them, realizing that it is very unlikely that there will be any compensation to me. But, as it turns out, I have a lot of friends in Brattleboro and the surrounding area and they will hear about all this. If Brattleboro Subaru wanted to improve their image they have done themselves damage by selling me a car that needed serious work outside of the "power train" warranty. More

Friendy, attentive, efficient, fair,informative, Overall awesome customer service.The staff were not too pushy-very personable- I arrived at Subaru of Keene knowing what I wanted and they quickly helped me awesome customer service.The staff were not too pushy-very personable- I arrived at Subaru of Keene knowing what I wanted and they quickly helped me trade in my car and purchase a new one at a very reasonable price and quite quickly- More

The dealership was great, Anthony was very attentive and helpful through the whole purchasing process. He was able to find a car for me that I wanted that wasn't available at their location. I'm very please helpful through the whole purchasing process. He was able to find a car for me that I wanted that wasn't available at their location. I'm very pleased with the vehicle and the timeframe it took to arrive. More

We have had our '08 Outback services sereval times and always enjoyed the kind, courteous staff. They spent alot of time going over what we needed in a car, what the various options availble to us were an always enjoyed the kind, courteous staff. They spent alot of time going over what we needed in a car, what the various options availble to us were and then we spoke about pricing and financing. At no time did we feel pressured or uncomfortable in the process. Our new purchase seals the deal. Subaru of Keene is top notch! More

I loved the online feature. I found the car I wanted negotiated a price through email. Mark Carey was totally upfront, honest and reasonable in his pricing so that no haggling was necessary. We went do negotiated a price through email. Mark Carey was totally upfront, honest and reasonable in his pricing so that no haggling was necessary. We went down to Keene the next day and bought the car right off the showroom floor! Scott Peabody was very friendly and informative. The whole experience was seamless. I definately recommend Subaru of Keene. More

The team at Subaru of Keene is awesome. They were easy to work with when purchasing a new car. I didn't have to waste time haggling to get a good price. I especially enjoyed the car clinics. It gave me the o work with when purchasing a new car. I didn't have to waste time haggling to get a good price. I especially enjoyed the car clinics. It gave me the opportunity to meet the mechanics and staff. I often recommend Subaru of Keene to my friends and co-workers. More

Everyone was very friendly and helpful in finding the perfect car. Pet friendly dealership watched my dog while I test drove vehicles. Not a high pressure dealership and they listen to the customer's w perfect car. Pet friendly dealership watched my dog while I test drove vehicles. Not a high pressure dealership and they listen to the customer's wishes and located the car I wanted. A refreshing car buying experience and I can't be more happy. More

Great experience, absolutely love the vehicle. I received a fair price for my trade and I believe a very good price for the new vehicle. It was a pleasure doing business with Anthony and Subaru of Keene. I a fair price for my trade and I believe a very good price for the new vehicle. It was a pleasure doing business with Anthony and Subaru of Keene. I would definitely recommend and will us them again. More

Q: Why the rating given? A: Because this dealership has Q: Why the rating given? A: Because this dealership has earned it. This is the 3rd consecutive Subaru purchased from this dealership. We keep o Q: Why the rating given? A: Because this dealership has earned it. This is the 3rd consecutive Subaru purchased from this dealership. We keep on coming back because they treat us well and we love our Subaru. The sales consultant sets the tempo and our Anthony Mastronardi is the best. He will handle everything for us in order to make the process as wrinkle free as possible. The G.M., Michael Perry worked up a sales number which was very acceptable to us; without going back and forth. These folks are up front and are committed to giving you the best deal the very first time. We also can talk to the service from this dealership as well, Excellent. Dale Peloquin is the Manager and is always there to take care of us. Here's the winning formula: Subaru vehicles are what we want to purchase Find the right dealership: Subaru of Keene is that dealership Sales Consultant who is right on point and the best General Manager who treats returning customers such that they continue to return Service Manager who is always there for you Trust this clarifies why we take our business to Subaru of Keene More