Subaru of Keene
Keene, NH
Filter Reviews by Keyword
By Type
Showing 441 reviews
Love Suburu of Keene. My first Suburu. Never thought of one before, but my husband was told about the quality by a coworker. So we checked it out, and fell in love. I am so glad that we did! Love my car one before, but my husband was told about the quality by a coworker. So we checked it out, and fell in love. I am so glad that we did! Love my car. Feel safe and recommend my car and the dealership to everyone. The best! More
Overall, I had a great experience. They were willing to work around my schedule, to meet all of my needs! They made me feel very comfortable. Great Dealership! work around my schedule, to meet all of my needs! They made me feel very comfortable. Great Dealership! More
Keene was willing to hold a car for us while we waiting for a deposit to be returned to us from another dealer that was not able to correct an error they made twice. Once we were ready to buy they had the for a deposit to be returned to us from another dealer that was not able to correct an error they made twice. Once we were ready to buy they had the car ready and assisted with the finance all of the phone so that we would only have to drive to keene 1hr away once. The staff was friendly and curtious. More
Very professional sales person - Curt Great inventory Very professional sales person - Curt Great inventory from which to choose Overall friendly and attentive staff. Extremely clean facilities. The s Very professional sales person - Curt Great inventory from which to choose Overall friendly and attentive staff. Extremely clean facilities. The sales staff and management made buying a car relatively easy. More
My recent experience with Subaru of Keene was phenomenal. The staff was friendly and helpful and worked hard to expedite the purchase of my new car in a timely manner. As my Sales Consultant, Michael Wright The staff was friendly and helpful and worked hard to expedite the purchase of my new car in a timely manner. As my Sales Consultant, Michael Wright was exceptional. He returned emails and phone calls in a timely manner and "went the extra mile" in order to find the perfect car for me. More
I am liking the car very much. It is clean and smooth. During the recent snow storm we traveled on a variety of different roads, from turnpike to unplowed, the car handled all very safely. During the recent snow storm we traveled on a variety of different roads, from turnpike to unplowed, the car handled all very safely. More
Curt was very patient, addressed all of my concerns, and made the entire purchasing process as easy as it could be. The rest of the staff was equally attentive and tried very hard to make sure I was happy w made the entire purchasing process as easy as it could be. The rest of the staff was equally attentive and tried very hard to make sure I was happy with my experience. More
This was our second purchase of a new Subaru from this dealer. Greg Castor is probably the best salesperson I've ever worked with. There were a few miscommunications with the business folks regarding th dealer. Greg Castor is probably the best salesperson I've ever worked with. There were a few miscommunications with the business folks regarding the timing of a zero percent sales offer. We were not told that the car had to be delivered to us during the time that the offer was in effect so we missed it by one day. We thought that the deal had been done in time by saying that we were buying the car and signing the first round of paperwork. All in all, it was a great experience and we will continue doing business here. I think that everyone learned a lesson here on communication. Be forewarned to be clear on EVERYTHING. More
Not everything in life is easy but the way Subaru Keene shows its service, made my purchase of a new car real easy! What else can I say I give two thumbs up for Subaru of Keene! I am its proof that they ar shows its service, made my purchase of a new car real easy! What else can I say I give two thumbs up for Subaru of Keene! I am its proof that they are the best, I am a resident of NYC and made my purchase of a new car in Keene NH! Check out Subaru of Keene they are AWESOME! More
I spent over a month working with numerous dealers in the greater Boston area looking for a very particular car, and I wanted that car at the best price available. After running back and forth from dealer to greater Boston area looking for a very particular car, and I wanted that car at the best price available. After running back and forth from dealer to dealer to dealer comparing prices against each other, and pushing them to lower the price on my vehicle, I was grossly disappointed. Each dealer told me the other one was crazy for quoting me such a price, and that there was no way anybody could make money on the numbers I was showing. TrueCar was also a bust. All the dealers offered great prices, but the prices only applied to in-stock cars, which they conveniently had none of. I happened to see a listing for the exact car I wanted at Subaru of Keene, and decided to give them a call. I spoke with Mark Carey originally, who told me that the specific car I was inquiring about had been unfortunately sold only a few days before. Mark did, however, inform me of a very comparable car still remaining on the lot. I told him about what I wanted to pay, and he said he would work with his sales manager to get me close to that price. After two quick attempts over the phone, Mark called me back, and told me to check my email with an OUT THE DOOR price quote on my car. When I checked my email to see the price, not only was I shocked that a dealer provided me with an out the door price on my vehicle only having spent ten minutes on the phone with me, I also saw that this price was significantly lower than anything any other dealer had quoted me. Unbelievable--Mark gave me the best price I had seen in over a month and I had never even set foot in the dealership. As a check, I called the only other dealer I had a good experience with (even though they didn't have the car I wanted) and asked them if they could beat the price if they happened to get the same car in the next few months. The dealer I phoned told me that there was no way they could beat the price I was getting. I was happy. The next day, I took a ride up to Subaru of Keene. Since Mark is the internet sales manager, he set me up with Mike Babineau, a floor salesman. Mike is not just any floor salesman, but a salesman who actually drives the car I was buying. Mike is not the usual grimy new car salesman, but a polished knowledgable resource on the particular car I was looking to buy. We went for a test drive, and I loved the car. When Mike and I returned from the drive, Mark came over to introduce himself and thank me for making the 1.5 hour trek to Subaru of Keene. Because Mike had already quoted me an out the door price, there was no negotiating, no headache, and no showroom drama. Mike started all of my paperwork, and the car was ready for me to pick up the next day. When I picked up the car, Mike took the time to make sure I understood some of the vehicle's more advanced features without going through the boring details, or reading me the owners manual. I have purchased or helped others to purchase at least three cars in the past five years, and the experience at Subaru of Keene is miles better than anywhere else I have ever shopped for a vehicle. The employees are informed, courteous, respectful, and are willing to fight the big bad sales manager to get you into the car you like at the price you want. I have every intention of continuing to buy vehicles from Subaru of Keene. More