Subaru of Keene

I would like to add that this dealership went above and beyond my expectations to delivery an amazing delivery service along with very professional presentation by all staff. I was able to arrange the dea beyond my expectations to delivery an amazing delivery service along with very professional presentation by all staff. I was able to arrange the deal remotely from out of state with utmost satisfaction and expectations were clearly set at all stages of the deal. The options for warranty plans and payment options were at all times made very clear and easy to understand. Although I did not go with the warranties available, I am certain that if I were purchasing a Subaru for a family member that I would consider the purchase of warranty protection. The facility was very well maintained and I always felt welcomed and appreciated as a customer. I worked with Mark Carey initially via the internet to begin the deal. He was a pleasure to talk to and shows a passion for his work. Ultimately he had to transfer me to another colleague, Scott Peabody as he had to travel out of town. When I did meet him, he was ever the professional and diligent with working with Scott to help me get the car I wanted. Scott worked tirelessly to help me with the deal and paperwork. He kept me comfortable and confident in my decision to fly to this dealership for making my purchase. His desire to make sure that I understood the features of my vehicle was impressive. Even though I new a majority about the information regarding the vehicle as I had researched extensively beforehand, Scott showed patience and friendliness that impressed me very much so. I would highly recommend this dealership to friends willing to make the travel. More

The dealership has a good selection of vehicles to choose from. My salesman, Anthony, was very knowledgeable and helpful. I checked the Kelley Blue Book etc. values for my trade before I got there and got ab from. My salesman, Anthony, was very knowledgeable and helpful. I checked the Kelley Blue Book etc. values for my trade before I got there and got about what I expected for my car. More

Kim was very personable and never pushy. I was comfortable working with her as a salesperson. I also felt I was offered a fair deal on my trade. Everyone I spoke to and worked with in this process comfortable working with her as a salesperson. I also felt I was offered a fair deal on my trade. Everyone I spoke to and worked with in this process was friendly and helpful. Thank you. More

Wonderful experience with our car purchase! Kim made it a joyful and extremely smooth transaction. Plus we made a new friend at Subaru!! Thank you, Kim, for all your help a joyful and extremely smooth transaction. Plus we made a new friend at Subaru!! Thank you, Kim, for all your help More

This being my first brand new car, and first time dealing with Subaru of Keene, I had an absolutely wonderful experience! Anthony goes above and beyond in maintaining communication throughout the deal and ma with Subaru of Keene, I had an absolutely wonderful experience! Anthony goes above and beyond in maintaining communication throughout the deal and making the customer feel at ease. I would jump at a chance to work with him and Subaru of Keene again if buying another car. More

Anthony made buying a new car an easy process. He was terrific. I AM recommending him to evryone I know! He brought a common sense approach to the process. He listened, and then delivered. terrific. I AM recommending him to evryone I know! He brought a common sense approach to the process. He listened, and then delivered. More

Brian spent a lot of time with me as I test drove and compared the features of two car models. Unlike other salespeople I have dealt with in the past, Brian geared his presentation to my needs and didn' compared the features of two car models. Unlike other salespeople I have dealt with in the past, Brian geared his presentation to my needs and didn't waste my time technical information I did not need and was not interested in. After I purchased the car he was careful to cover all the information on the new owner checklist and made sure I knew everything I needed to know to drive the car safely. He also steered me toward a finance person who gave me the information I needed to decide between financing or going into my savings. Subaru of Keene is obviously focusing on customer satisfaction and everyone in the dealership seems to be on the same page! More

Very friendly and clean atmosphere at the dealership. Mark was very patient and easy to work with, made buying a first car a great experience. Mark was very patient and easy to work with, made buying a first car a great experience. More

I had a great experience at this dealership. I told Scott exactly what I wanted and he helped me to accomplish that. He was patient and friendly and seemed very knowledgeable about the cars. I felt really co exactly what I wanted and he helped me to accomplish that. He was patient and friendly and seemed very knowledgeable about the cars. I felt really comfortable there. More

My family was in the market for 1 or 2 new cars. There were several dealerships and 2 brands we were considering. The American car buying process in my experience is not ideal. The back and forth with poo were several dealerships and 2 brands we were considering. The American car buying process in my experience is not ideal. The back and forth with poor quality salespeople and managers is often time consuming and demoralizing. Working with Scott Wheeler at Subaru of Keene was a nice surprise. Whether by nature or by reading me correctly, he got it right. And perhaps the management at this dealership has it right too. Hire quality professionals, support them well, and let them do their job. Scott was easy to work with. He answered all my questions quickly and accurately. We moved through the process at the speed I wanted to work at. I was never rushed or pressured, yet when I wanted to speak with Scott- whether phone, text or email, he responded immediately. Ironically, or perhaps not ironically, his no pressure , no slickness approach yielded a 2 car sale. More importantly, these were the right cars for us. That's the sign of a true professional- someone who doesn't try to sell you something you don't want or need, but facilitates a smart purchase. If the service department is as good as the salesperson, we will be long time customers. More