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Subaru of Jacksonville - Service Center

Jacksonville, FL

4.9
2,070 Reviews

2,070 Reviews of Subaru of Jacksonville - Service Center

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November 25, 2020

I was very happy to come in so late in the day to be able to buy the part I needed AND service to install it while we waited. It was an unplanned issue that was handled quickly and efficiently. Very happy More

by Kendra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parts Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McCarthy
November 25, 2020

The Subaru dealership and specifically the service department are outstanding people to deal with. Kevin who happens to be my usual representative treats me like I am a king and make sure that my Suba More

by PapaKoz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McCarthy
November 25, 2020

Subaru of Jacksonville has been servicing my 2017 Forrester for the last few years. The service department has been wonderful to work with, Mike Needham was very informative, and helpful. I have been More

by Claudia w.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2020

Too far from St Augustine, especially if the car needed to be towed. Mike gave me frequent updates on my car’s needs. He was very attentive to my concerns. Mike was very accommodating. I liked working with More

by ot4u9331
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 21, 2020

Josh has always been a thorough, pleasant and fun to work with service rep! He’s very knowledgeable and has always gone the extra mile! My car, after 6 years, is running great! Love my Subaru ! More

by LisaD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Hyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Sereda
November 21, 2020

Service was quick and thorough. Mike N. was kind and very helpful. They called a few times with additional things my car needed. I agreed to some and didn’t want to do others and they were not pushy at all. More

by Ashnwilson713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2020

The work was done in what seemed as if it must’ve been record time. Mike and everyone at the service desk were courteous and efficient. Mike also helped me out with a recommendation for an upholstery repa More

by michaelryancollins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2020

Josh Sereda is very courteous and excellent representative for Subaru. I started at OP and was not comfortable the way they did their job. Josh is very knowledgble and I feel very confident wh More

by diazking05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McClennon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Sereda
November 19, 2020

After leaving my car, I went into the customer lounge and found that masks weren't being worn by the people there, and the TV was blaring Fox News at a irritating volume. I then noticed how many employees we More

by unhappy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
guy with no mask covering his scowl
Nov 30, 2020 -

Subaru of Jacksonville responded

"Unhappy Customer" - We value all of our customers opinions, thoughts, concerns, and feelings. We're sorry you weren't happy with us, as we strive to make sure ALL are comfortable and happy while here and when they leave. Regarding your concerns: 1. All of our employees are required to wear masks unless they are socially distancing. It is a rule that we constantly implement. There is also plexiglass between service advisors and customers for check-in/checkout to ensure further safety in case a mask slips off. We have addressed this again with all service advisors and team members to ensure it is being done. We also, without requirement, even apply a special Fresh Start Vehicle Sanitizer with every service appointment, It is an anti-microbial technology is applied to all areas that we touch or come in contact with on your vehicle, safely eliminating 99.9% of viruses, bacteria, mold, fungus and other harmful organisms and odors from your vehicle. This is not something we have to do, but something we do because we care about our customers. 2. Political climate? We don't have one here, and we apologize if that is what you were looking for and we didn't provide it. 3. We are sorry that you waited, there is no excuse for that and we will work hard to make sure that doesn't happen again.

November 19, 2020

Thanks for a great job! Drop off and pick up we’re both smooth! Workmanship so far works! I felt cared for. I do love my Ascent! More

by Gso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Sereda
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