Subaru of Jacksonville - Service Center

I have owned my car for 14 months. Thanks to the time Juan Hernandez spent with me today I now have an understanding of the new Outback entertainment/control center. Juan is knowledgeable, patient and e Juan Hernandez spent with me today I now have an understanding of the new Outback entertainment/control center. Juan is knowledgeable, patient and extremely helpful! Wish he had been the person to give me the orientation when I first purchased my car. More

Mike did a super job for me today outstanding dealership I can’t think of any dealership I’ve ever worked with that’s even close to this one I appreciate you guys every day thank you so much I definitely ca I can’t think of any dealership I’ve ever worked with that’s even close to this one I appreciate you guys every day thank you so much I definitely can see why you guys are rated number one you deserve it More

My Forester was due for it's 12K service. I was greeted outside by Gabriel who got my info quickly and gave me an estimated time of an hour for the service. Exactly an hour later my car was ready as promis outside by Gabriel who got my info quickly and gave me an estimated time of an hour for the service. Exactly an hour later my car was ready as promised. Michael explained what was checked on my car and how things looked and what might need attention soon. A quick, easy service. Plus everyone at the dealership was following COVID safety protocols. More

Fantastic place, helped my college daughter get her Legacy fixed quickly and provided a loaner so she could get home for Thanksgiving. Mike is awesome. Legacy fixed quickly and provided a loaner so she could get home for Thanksgiving. Mike is awesome. More

I was there for a recall repair. My Forester is not from here. I am handicapped pretty bad. I can hardly walk. Your service advisors Mike Needham and Kevin McCarthy went out of their way to get the repairs here. I am handicapped pretty bad. I can hardly walk. Your service advisors Mike Needham and Kevin McCarthy went out of their way to get the repairs done quickly and see that I was comfortable. An inspection was done and a alternator belt was found in very bad condition. The next week I would be driving thru Ga on two 7 hour runs. This belt was replaced the next Tues prior to my departure Wed. Kevin even gave me a veteran discount. He probably was attentive and heard me talking to another veteran that was in the service dept. at that time. I certainly appreciate the work ethics of these two men. Thanks Phil Thomason More

Excellent service. Mike explained what the 60,000 miles service includes and followed up with us on every step of the process. I highly recommend working with Mike for your Subaru service needs. service includes and followed up with us on every step of the process. I highly recommend working with Mike for your Subaru service needs. More

The Subaru dealership told me exactly what to expect for my Outback's 90k service and gave me an estimate of known expenses upfront. At all points during the visit, my service representative communicated f my Outback's 90k service and gave me an estimate of known expenses upfront. At all points during the visit, my service representative communicated fully and explained what the dealership was finding on my car. More

I appreciate the prompt and courteous serviceextended to I appreciate the prompt and courteous service extended to me by Mike Needham. It’s a pleasure to bring my car to your dealership when needed. I appreciate the prompt and courteous service extended to me by Mike Needham. It’s a pleasure to bring my car to your dealership when needed. More

Staff is always courteous, friendly and helpful, the work is complete & done when they say it will be. When there might be an issue, they will do what they can to make it right. work is complete & done when they say it will be. When there might be an issue, they will do what they can to make it right. More