Subaru of Jacksonville - Service Center

The folks got my car in pretty quickly after I called with a problem with heat- a few hours after I dropped it off- they identified the problem. They got overnight shipping of the part so I could have with a problem with heat- a few hours after I dropped it off- they identified the problem. They got overnight shipping of the part so I could have it back in time for Christmas Eve travel. It’s working well and I’ll be in the road early tomorrow morning! Thanks for getting it fixed so quickly-Merry Christmas🎄 More

I strayed once from this dealership for service. Worst experience ever! Mike was a pleasure to work with and went out of his way to accommodate me. experience ever! Mike was a pleasure to work with and went out of his way to accommodate me. More

For 2 years I tried to solve my problem with another dealer and it was never resolved.After one trip to Jacksonville Suburu Mike solved my problem. Not only did he solve it but I could tell he truly car dealer and it was never resolved.After one trip to Jacksonville Suburu Mike solved my problem. Not only did he solve it but I could tell he truly cared about my situation. He took the time to explain many things that the other dealer failed to mention. Thanks Mike I’ll be back More

I recently came to SOJAX for a warranty related repair issue on my 2019 Subaru Ascent. Danny, the service team, and Subaru of America were fantastic about resolving my issue. The service left me with the issue on my 2019 Subaru Ascent. Danny, the service team, and Subaru of America were fantastic about resolving my issue. The service left me with the feeling that everyone had my best interest in mind and it reaffirmed my loyalty to the Subaru brand. I have had experiences with other dealers in the company and SOJAX stands above the rest. More

Service was done quickly. Staff were pleasant and knowledgeable. . Waiting area was clean and comfortable. All Staff were all practicing social distancing and wearing masks. knowledgeable. . Waiting area was clean and comfortable. All Staff were all practicing social distancing and wearing masks. More

Just the easiest, most honest group of people to deal with. I came in without an appointment and they saw me quickly regardless. They gave me great advice on the service I need and did not overcharge with. I came in without an appointment and they saw me quickly regardless. They gave me great advice on the service I need and did not overcharge More

Prompt service and completed my maintenance ahead of schedule! I was told that the service would take 2.5 hours, but Mike put two techs on it and was completed in 1.5 hours. Thank you Mike. schedule! I was told that the service would take 2.5 hours, but Mike put two techs on it and was completed in 1.5 hours. Thank you Mike. More

We had a small but troublesome coolant leak. Service quickly found that the leak was due to a loose clamp. I’m not exactly sure why it happened. They tightened the clamp at no charge. quickly found that the leak was due to a loose clamp. I’m not exactly sure why it happened. They tightened the clamp at no charge. More

FANTASTIC - went to service for airbag recall. While there I had an oil change and a few other things done. Customer service was fantastic as always there I had an oil change and a few other things done. Customer service was fantastic as always More

Kevin was wonderful. He had the loaner ready for me when I got there. The service department was clean and organized and work was done quickly and efficiently. I got there. The service department was clean and organized and work was done quickly and efficiently. More